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Reviews (475)
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Reviewed 28 March 2018

this is not a 5 star hotel , the staff are very unprofessional and very angry , the room are dirty and beds are not clean.
hotel just has a beautiful garden and nice pool .
if you want to stay in a 5 star hotel you should choose another hotel

Stayed: March 2018
1  Thank parviz b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017

We were here recently because this was the site of a professional conference we were attending. The outside grounds are lovely, as is the lobby. Then you get to your room - aieee!! The rooms appear to not have been changed in any way since the 1970s - ancient, chipped wood furnishings (ours had multiple cigarette burns), almost non-functional showers (ours had a stream like a garden hose, but at least we got hot water; several of our colleagues had no hot water during the entire conference); our 'double' for a married couple was 2 rock-hard twin beds pushed together (with flat pillows smelling of sweat). Food was OK, neither great nor awful. Restaurant staff were generally friendly, but the guys at the front desk were downright nasty. With many hotels in town, I see no reason to settle for this one unless you have no choice.

Room Tip: There are no good rooms here!
  • Stayed: December 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Fuzby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

good location, I booked a half board for 9 days, as I mentioned the location is very good, the food is below the standard some night I preferred to eat outside, the staff were average but not for 5 stars , I would like to thank personally ( Jamal and Mohamed) from reception, they were very helpful. and saved my stay, I wasn't staying because I didn't like the room location .then I changed it the next day which was better .
the animation !!! what animation ????I felt I was staying in a care home , for the old people, very rarely to have a music on day time, when I asked the receptionist she said it's a 5 stars we keep quiet for our customers. in general it was good but not 5 stars sorry .

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Zineddine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 September 2017
Google Translation

Cher Monsieur ,
Nous aimerions vous remercier d'avoir pris le temps de partager avec nous votre ressentiment suite à votre séjour dans notre hôtel Le Royal HOTELS & RESORT Hammamet .
Les commentaires constructifs de nos clients sont considérés par la direction de l’hôtel comme étant de la plus haute importance pour nous et nous en sommes toujours reconnaissants envers nos clients.
Sachez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes tout le temps sensibles aux retours de courrier de nos clients .Nous pouvons vous assurer que des mesures concrètes ont été prises de façon à ce que cela ne se reproduise plus à l’avenir dans notre hôtel.
Soyez assurés qu’il n’est pas de nos habitudes de manquer à nos engagements et que nous mettrons tout en œuvre pour continuer à mériter la confiance de nos clients.
La direction de l’hôtel Le Royal HOTELS & RESORT Hammame vous remercie encore une fois de nous avoir fait part de vos commentaires et comme gage de fidélité, vous propose de surclasser vos prochaines réservations en chambre supérieure.
Meilleures salutations,
Nesryne ABDELWAHED
Guest Relation Manager
guestrelations@leroyal.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

After i read all the bad reviews i booked the presidential suite to get better confort after being hospitalised but I Arrived to the hotel to find that the suite is dirty, dust everywhere, empty beer bottles in the kitchen, brocken curtains, brocken sanitary and worst is noisy restoration work next to our suite at 8 am ,Room service took over 2 hours to deliver food and food quality was mediocre . Was planning to stay a week and cancelled the second day. A nightmare

Stayed: September 2017, travelled with family
2  Thank Issam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 September 2017
Google Translation

Cher Monsieur ,
Nous aimerions vous remercier d'avoir pris le temps de partager avec nous votre ressentiment suite à votre séjour dans notre hôtel Le Royal HOTELS & RESORT Hammamet .
Les commentaires constructifs de nos clients sont considérés par la direction de l’hôtel comme étant de la plus haute importance pour nous et nous en sommes toujours reconnaissants envers nos clients.
Sachez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes tout le temps sensibles aux retours de courrier de nos clients .Nous pouvons vous assurer que des mesures concrètes ont été prises de façon à ce que cela ne se reproduise plus à l’avenir dans notre hôtel.
Soyez assurés qu’il n’est pas de nos habitudes de manquer à nos engagements et que nous mettrons tout en œuvre pour continuer à mériter la confiance de nos clients.
La direction de l’hôtel Le Royal HOTELS & RESORT Hammame vous remercie encore une fois de nous avoir fait part de vos commentaires et comme gage de fidélité, vous propose de surclasser vos prochaines réservations en chambre supérieure.
Meilleures salutations,
Nesryne ABDELWAHED
Guest Relation Manager
guestrelations@leroyal.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

Good location but that's it. The food is below average, facilities are below sea level. Personnel and nice staff shoud be classified as protected species (becoming more and more rare). You should plan for a Zen vaccination after visiting this hotel.

Stayed: August 2017, travelled with family
Thank Fares_Salma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 August 2017
Google Translation

Cher Monsieur Fares ,
Nous aimerions vous remercier d'avoir pris le temps de partager avec nous votre ressentiment suite à votre séjour dans notre hôtel Le Royal HOTELS & RESORT Hammamet .
Les commentaires constructifs de nos clients sont considérés par la direction de l’hôtel comme étant de la plus haute importance pour nous et nous en sommes toujours reconnaissants envers nos clients.
Sachez que nous avons pour souci constant d’accroître la qualité de nos services et que nous sommes tout le temps sensibles aux retours de courrier de nos clients .Nous pouvons vous assurer que des mesures concrètes ont été prises de façon à ce que cela ne se reproduise plus à l’avenir dans notre hôtel.
Soyez assurés qu’il n’est pas de nos habitudes de manquer à nos engagements et que nous mettrons tout en œuvre pour continuer à mériter la confiance de nos clients.
La direction de l’hôtel Le Royal HOTELS & RESORT Hammame vous remercie encore une fois de nous avoir fait part de vos commentaires et comme gage de fidélité, vous propose de surclasser vos prochaines réservations en chambre supérieure.
Meilleures salutations,
Nesryne ABDELWAHED
Guest Relation Manager
guestrelations@leroyal.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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