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“Wonderful, exceeded expectation”
Review of Patong Resort

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Patong Resort
Ranked #51 of 322 Hotels in Patong
Kolkata, India
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Wonderful, exceeded expectation”
Reviewed 3 April 2012

Stayed 3 nights at Patong Resort, Phuket during last week of Mar'12 with my wife and son. Hotel is very well located, just 3 minutes (really) walk to Patong beach. Got a deluxe 3 bedded room with balcony and huge bathroom, closet, mini bar etc. Hotel staffs are very friendly and tried their best to satisfy customer (though English is not that good). It has got 2 big swimming pool, an added benefit, has a good choice of breakfast. There is a big mall, just 10mins walk from the hotel where you will get all kinds of food and beverages. overall we enjoyed our stay and highly recommend others too.

Room Tip: Ask for deluxe room and go for swimming pool view. Try to avoid ground floor rooms. I guess there ar...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DEBDIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (228)
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English first
Chennai, India
Level 6 Contributor
136 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 April 2012

Stayed here for 3 nights:
The positives:
- Spacious rooms
- Clean linen
- Clean bathroom
- Decent breakfast
- Great location
- Efficient housekeeping
- Tasty room service food

The negatives:
- Bad maintenance, my toilet didn't work all 3 days and required 1hr's repair everyday, after some 10 calls to the maintenance dept each time. The manager refused to speak to me in spite of trying to reach him repeatedly
- Lack of English speaking staff is very irritating, even room service does not understand English!
- Only 1 receptionist understood English at the front desk, so we had to queue up to close our bills
- The manager in the front desk has a set of 'air hostess' like emotionless phrases 'sorry for the inconvenience' , 'we will surely look into it' , 'thank you' etc for a seasoned traveler this is a total turn off
- 75% of the dishes are repeated daily for breakfast, it's a real bore
- No kettle in the room
- The in room safe is the old 'key' based one
- The room service closes at 11pm for a place that does not shut till 3am! And the lady at the other end of the line gets pretty annoyed if you manage to put an order in at 10.55pm like I did, she personally came to my room literally dumped the plate on the table and said 'no more order!'
- None of the room service food comes with any accompaniments (ketchup etc) and trying to make them understand this is a tall order
- The mattress was real hard

Overall a nice resort but spoilt by the lack of proper maintenance/courteous staff/English speaking staff.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank indrajitkalidasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
1 review
Reviewed 22 March 2012

I stayed at Patong Resort for 8 nights. The rooms are decent size, mattress was quite hard. Do not lose your keys, otherwise you will pay $50 AUD. They have three 24hrs security guards at all three entrances, so its quite safe.
The cleaners are nice and I tipped them each time. The breakfast starts from 6.30 to 10.30. Not the best but they have chefs that can cook you nice omelets.
It is close to Bangla road, the beach and massage lane.

Room Tip: The corner rooms or any rooms from 604 to 610 are good. You can watch a nice sunset from your balcon...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 March 2012

Whilst this resort is in the perfect location - central to everything - the resort itself leaves you wanting.

Prior to arrival I emailed and confirmed a non-smoking room. I stipulated this was an absolute must as I suffer asthma. On arrival, the room was full of smoke and the stench was horrid. They wouldn't change our room and the best they offered was to spray the room. I was not happy.

The staff are not fluent in English, so communication is at times frustrating. The resort is old and tired. Our room had a constant flow of cockroaches every day and every night. One night I counted 5 cockroaches in the shower and 3 in the sink with many smaller ones crawling over the bathroom mirror as well as the floor. The final straw for me was when I opened my suitcase and 2 crawled out of it - arrrghhh! The toilet was blocked with an long period of time before a maintenance person fixed it. They airconditioning was broken. We kept the temperature of the airconditioning at 10 degrees the whole time and found that we were still hot and sweating in the room having to sleep with no bedding on us and wearing only a singlet each.

I would not recommend this hotel to anyone and whilst I will return to Phuket repeatedly in the future, I will not stay in this resort. You are better to spend the extra for a 4 star resort facing the beach (the Merlin or Burasari are wonderful).

Room Tip: Choose a different resort
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  • Stayed February 2012, travelled with friends
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Helpful?
Thank labourke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newquay
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 March 2012

not far from bangla road and very close to patong beach, we were in standard rooms that was seperate from the rest of the hotel that they dont show on the photos, breakfast was good and the pool ok but food and drinks very expensive in the hotel, our room was clean , we asked to move as the first room was on ground floor and the balcony was all screened in like a greenhouse, we were moved without any problems , you had to pay for the use of the safe in the room which i felt should be free, overall the hotel was nice and a pleasent place to stay but have stayed in better

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JO2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Patong Resort

Property: Patong Resort
Address: 208 Raj-Uthit 200 Pee Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Business Centre with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
#17 Top resorts Hotel in Patong
#33 Luxury Hotel in Patong
Price range (per night): ₹ 1,289 - ₹ 7,667
Hotel Class:4 star — Patong Resort 4*
Number of rooms: 325
Official Description (provided by the hotel):
"An Idyllic Family Resort at the heart of Patong"Patong Resort Hotel is a superb resort that occupies one of the best locations in Phuket. Set close to Patong Beach, the resort is ideally situated for an enjoyable island holiday with the whole family. Although the resort is just a few minutes walk from the beach, great shopping opportunities and Patong’s famous nightlife, guests may not even wish to leave the grounds of this fabulous property. The resort’s extensive gardens and numerous high quality facilities and attractions provide fun and excitement for all ages. ... more   less 
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Also Known As:
Patong Hotel Patong
Patong Resort Phuket

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