We had been hugely looking forward to our 6 day visit to Banthai and sadly checked out after one night.
The hotel has an excellent location on Patong Beach. Check-in was very good and we were offered a welcome drink in the arrival lounge and escorted to our room.
We had paid for a Deluxe Pool Room but the room was small and far from deluxe. We chose the room so that we had direct access to the swimming pool. The images looked amazing on the website but sadly the room we were allocated was right by the bar so it was incredibly noisy and was the very end pool room so was round the corner rather than having direct access to the pool. The bathroom was very tired and there was mould growing around the bath and up the edge of the shower door.
The pool clearly needed cleaning and unfortunately after having walked around to explore the hotel we returned to our room to be greeted by a rat on the doorstep. At this point we went to speak to someone at Recpetion, none of whom seemed to know what was going on or who was responsible. Finally we spoke to the manager who tried to offer us an upgrade but couldn't because the hotel was full.
The luxury Thai holiday that we had anticipated was sadly far from a reality at Banthai. After one night we moved to the Marriot Renaissance Phuket which I cannot recommend highly enough - this really will provide a luxurious Thai escape!
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- Also Known As:
- Banthai Beach Hotel Patong
- Banthai Beach Resort And Spa
- Banthai Beach Resort & Spa Patong, Phuket