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“An enormous disappointment”

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Banthai Beach Resort & Spa
Ranked #27 of 319 Hotels in Patong
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“An enormous disappointment”
2 of 5 bubbles Reviewed 8 April 2012

We had been hugely looking forward to our 6 day visit to Banthai and sadly checked out after one night.

The hotel has an excellent location on Patong Beach. Check-in was very good and we were offered a welcome drink in the arrival lounge and escorted to our room.

We had paid for a Deluxe Pool Room but the room was small and far from deluxe. We chose the room so that we had direct access to the swimming pool. The images looked amazing on the website but sadly the room we were allocated was right by the bar so it was incredibly noisy and was the very end pool room so was round the corner rather than having direct access to the pool. The bathroom was very tired and there was mould growing around the bath and up the edge of the shower door.

The pool clearly needed cleaning and unfortunately after having walked around to explore the hotel we returned to our room to be greeted by a rat on the doorstep. At this point we went to speak to someone at Recpetion, none of whom seemed to know what was going on or who was responsible. Finally we spoke to the manager who tried to offer us an upgrade but couldn't because the hotel was full.

The luxury Thai holiday that we had anticipated was sadly far from a reality at Banthai. After one night we moved to the Marriot Renaissance Phuket which I cannot recommend highly enough - this really will provide a luxurious Thai escape!

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SW1SEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (495)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

I minute walk to the beach, the 3 pools are amazing and all pools have a swim up bar. people are very friendly. the rooms are fantastic, air con works all the time, tip: leave one key in the room in the slot so the sir con stays on while you leave for the day, house keeping was good kept the room nice and tidy, i even left money under my brush and it was still there when we got back. we loved this place and are planning on going back in 6 months.

Room Tip: Dont book day tours with hotel or tour people, walk out on beach rd and you will find plenty of stal...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CATACK1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

My husband and i stayed here for 8 nights and loved every minute. We had a welcome drink on arrival in an air conditioned room and got a free upgrade to a pool view room on the 4th floor. The rooms were very clean and tidy and had everything we needed including complementary bottles of water. No free Wi-Fi which was the only annoying thing and seemed very expensive to buy it. There are many restaurants that have free Wi-Fi so wasnt really too much of a problem. We only ate breakfast here once as in wasnt included in the rate and it was very expensive so make sure you get it included in your rate. The breakfast was excellent with heaps of variety. This place is located off the beach road and walking off the main drag into the hotel driveway is like walking into your very own sanctuary. Its very quiet considering its location and the security is amazing. Every time you walk past the security guards they click their heels and salute…lovely! They had a few great bars attached to the hotel and a great restaurant with live music every night. Definitely wouldnt hesitate to stay there again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nicole40M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

The hotel was not extremely fancy, but the service and cleanliness more than made up for this. We only had issues with the plumbing and I think it was common there.

I never had issues with the linen, or towels. Everything was clean and neat.

The pools were well kept and extensive. Although if you actually wanted to swim in them, they were only 1.4m deep.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank radical0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

We had a fantastic time. Could not fault the place. The breakfast was excellent. So close to everything. We would not hesitate to stay there again. Everybody was friendly and very helpful. The room was excellent. Overall we rated it 10/10.

Room Tip: We stayed 3rd level at the back of the building. Not noisy, lovely view of pool.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banthai Beach Resort & Spa

Property: Banthai Beach Resort & Spa
Address: 94 Thaveewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Patong
#11 Romantic Hotel in Patong
#17 Spa Hotel in Patong
#18 Luxury Hotel in Patong
#19 Family Hotel in Patong
Price range (per night): ₹ 4,590 - ₹ 12,799
Hotel Class:4 star — Banthai Beach Resort & Spa 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Banthai Beach Hotel Patong
Banthai Beach Resort And Spa
Banthai Beach Resort & Spa Patong, Phuket

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