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“RUDE”

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Holiday Inn Resort Phuket
Ranked #4 of 329 Hotels in Patong
Certificate of Excellence
Reviewed 3 May 2012

What a rude place. We got double charged twice and was treated like a criminal. Tony was the managers name and he was verbally abusive to me and my partner to the point were he was poking his finger into my lady's chest. This was all over 305 thai bart. Once i raised my voice back at this rude man, he called the police and started to scream at me. I thought he was going to star getting physical with me. This place will remain in memory forever as the worst place i have dealt with. I strongly advise NOT to go there, but if you do BE CAREFUL

Stayed: May 2012, travelled as a couple
7  Thank adam c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LadawanPhuket, Manager at Holiday Inn Resort Phuket, responded to this reviewResponded 12 May 2012

Dear Adam C,

Thank you for your feedback - it is unfortunate that you have had a poor experience in one of our restaurants and I would like to assure you that we have looked into this matter seriously and in quite some detail. While I accept that this situation could probably have been managed in a more amenable manner, having reviewed all available information it is clear that there is a degree of exageration in your post, specifically with regards the “finger poking” and “calling of the police”, which did not in fact happen. If you would like to add further comment or present the full facts from your perspective, please feel free to to mail our Executive Assistant Manager in charge of Food and Beverage at ml_hirp@phuket.ksc.co.th

Yours Sincerely,

Morgan Layberry
Executive Assistant Manager - FB

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2,270 - 2,274 of 3,840 reviews

Reviewed 3 May 2012

This is my first time travelling and my first stop was Patong. The hotel was nice and clean with comfortable beds. The complimentary breakfast is a really welcome idea.

  • Stayed: April 2012, travelled with family
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Thank Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

The location of the hotel is perfect, around 20min from patong road. You get 2 complimentary non-alcoholic drink vouchers during check-in which is a nice gesture.

Rooms are very clean with comfortable beds + a spacious balcony.

Very nice & clean pool...this hotel is worth what you pay for.

  • Stayed: April 2012, travelled with friends
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3  Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2012

Stayed at Holiday Inn for 2 weeks in April, 2012 in adjoining rooms on the ground floor of the Busakorn wing. Also stayed here 12 months ago at similar time of the year. Good experience before we even arrived. We contacted the hotel via email to request rooms on the ground floor near the pool a month before even though we know these rooms are in high demand. A couple weeks before we arrived we received a reply to confirm that the hotel could meet our request. The hotel again was spotless, service at breakfast and around the hotel exceptional. All the staff no matter what their job, greet you with a smile and Thai welcome. Rooms are serviced daily and beds turned down, fresh towels provided if needed in the evening. Good shopping at the rear of the hotel (ie across the road from the Busakorn entrance). We had a Tsunami warning one afternoon, and the evacuation plan (onto the roof) was put in place professionally and effectively. Thankfully we were given the all clear a couple hrs later, but during that time the staff provided everyone with plenty of water, fruit and light food. They made a room available on the 5th floor if anyone needed to use a toilet. Only set back was the free cocktail party (for returning guests) was cancelled as a result. Worth the extra cost and we will return again.

Room Tip: The Busakorn rooms right at the rear of the hotel (closest to the road at the back) get noise from t...
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  • Stayed: April 2012, travelled with family
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4  Thank Family58A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2012

I made my 2nd visit to Holiday inn in June 2011. I usually stay at 2-3 hotels for every visit I have made to Phuket so far. Prior to moving to Holiday Inn after staying at 2 other hotels in June 2011 , I felt jaded and told myself I should take a break from Phuket for a while. But my stay at Holiday Inn convinced me that a stay at Holiday Inn is a holiday in itself. You really do not have to leave Holiday Inn to enjoy your holiday.
So I am returning to Holiday Inn in 43 days time. This time I will be staying only in one hotel and that is Holiday Inn.
The only negatives are that the hotel does not allow those staying at the Main Wing to occupy the sun loungers at the Busakorn Wing. This is strange as they have no rules for occupants at Busakorn Wing which has a larger pool to use the sun loungers at the smaller Main Wing pool.I believe some reviewers here have got it wrong in stating that Main Wing occupants cannot use the Busakorn Wing pool. The Busakorn pool can be used but not the sun loungers. But then again, during non-peak ,no one checks and you an even help youselves to the towels at the Busakorn pool and use the sun loungers without being questioned.
Other than this strange and unfair rule ,there is no fault I can find with Holiday Inn.

  • Stayed: June 2011, travelled with family
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2  Thank nav14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Phuket

Address: 52 Thaweewong Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Patong
#2 Top resorts Hotel in Patong
#3 Family Hotel in Patong
#3 Romantic Hotel in Patong
#3 On the Beach Hotel in Patong
#3 Business Hotel in Patong
#3 Luxury Hotel in Patong
Price Range: ₹ 4,689 - ₹ 17,844 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Resort Phuket 4*
Number of rooms: 398
Official Description (provided by the hotel):
“Patong’s best choice for Everyday Travelers”Holiday Inn Resort Phuket, perfectly located in the heart of Patong, Phuket’s most famous beach. Holiday Inn Resort Phuket is an oasis in the middle of Patong and is within walking distance to shopping, restaurants and night life and just steps away from the beach. 10 minutes away from Jungeceylon shopping center, Soi Bangla Nightlife, and Patong beach is just across the road.High speed internet is provided FREE of charge for hotels guests.Holiday Inn Resort Phuket is part of the world’s most recognized upper mid-scale brands, and it offers a fantastic choice with seven different room categories, separated in two distinctive wings. The contemporary-designed main wing is popular for its kids and family-friendly rooms and facilities. The resort is honored as a top 10 Family Resort in Asia by Tripadvisor. The Luxury Busakorn wing with Thai design offers spacious rooms with pool view or pool access in a tranquil pool and tropical garden environment appreciated by couples seeking a more intimate resort experience.Holiday Inn Resort Phuket is well-known for its excellent breakfast buffet and great value cuisine in the resort’s 4 restaurants. Holiday Inn Resort Phuket provides daily guest activities and dedicated kids facilities. A refreshing spa and several pools in tropical gardens give choices to relax or be active.At the heart of Patong, Holiday Inn Resort Phuket offers guests a warm Thai welcome, friendly service and total ease, simply Patong’s best Choice. ... more   less 
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Also Known As:
Holiday Inn Resort Phuket Hotel Patong
Holiday Inn Phuket
Holiday Inn Patong
Patong Holiday Inn
Holiday Inn Resort Phuket Patong

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