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Charynn
Bel Air, Maryland

Not one of our favorite resort hotels.

Review of Amari Phuket
3.0 of 5 bubblesReviewed 3 weeks ago
This is not one of our favorite hotels. It is built into a mountain and located at the top of a hill. They do have golf carts to shuttle people around and most of the time they were quick and reliable but there was not one location that did not require several flights of stairs to access. (This includes the lounge, pool, the lobby and lobby bar) The is not the place for you if you have any mobility issues. We also had issues with the gate guard who would not call for a cart for us. And it was a steep hike up and down the hill to get to town where you could find much better options for dinner and a drink than at this resort where everything was extremely over priced.
Date of stay: October 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this review
Responded 2 weeks ago
Dear charynnm,

Thank you for sharing your feedback about your recent stay at Amari Phuket. We’re sorry to hear that certain aspects of the resort did not meet your expectations. Our hillside location offers stunning views but can indeed pose challenges for those with mobility concerns. Your comments regarding the gate guard and accessibility have been noted, and we will address these internally to enhance our service.

We appreciate your time in sharing your experience and hope to have the opportunity to welcome you back with improvements that meet your expectations.

Best regards,
The Amari Phuket Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (10,446)
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Reviewed 3 weeks ago

Our stay at Amari Phuket Hotel had comfortable . The location was great and the property was beautiful with good facilities. However, the room was a bit old and small. It would be better if the shuttle to Patong Beach offer more than three times a day, which would be more convenient. The staff was very helpful and polite. Thank you to Betty for her kind support.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Discover0352
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 2 weeks ago

Dear Discover03528592449,

Thank you for sharing your experience at Amari Phuket. We're glad to hear you enjoyed our beautiful property. Your kind words about our helpful and polite staff, especially Betty, are much appreciated, and we will ensure she receives your gratitude.

We also appreciate your constructive feedback regarding the room size and shuttle service schedule. We’ll review these aspects to improve the overall guest experience.

We hope to welcome you back for an even better stay in the future!

Best regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

really bad staff for such lovely property , staff used to come in the morning at 9 and if you were asleep and did not answer they get into your room, this happened 2 times , there was instances where staff courtsey was not there

Date of stay: November 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sanchit9555880
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 2 weeks ago


Dear sanchit9555880,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the early morning disruptions and staff behavior.

Please rest assured that we take your concerns seriously and will address this with our team to ensure better communication and respect for guests' privacy moving forward.

Best regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Fantastic location and hotel. Beautiful views from th hotel and room we had. Pools, beach and jetty all fanfltas5oc facilities.

Restaurants very good. Breakfast offered a good range of different foods. Both restaurants were great too.

Rooms very nice and beds comfortable.

What made it a fantastic place to be (apart from the location and weather) was the staff. They were all so lovely and caring, informative and helpful.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Curiosity38003870881
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Curiosity38003870881,

Thank you for your fantastic review! We’re thrilled to know that you enjoyed the beautiful views, comfortable rooms, and facilities, including our pools, beach, and jetty. It’s wonderful to hear that our restaurant offerings, especially breakfast, met your expectations.

What truly warms our hearts is your kind words about our staff. We take great pride in providing caring, informative, and helpful service, and it’s rewarding to know it made your stay memorable.

We look forward to welcoming you back to Amari Phuket for another wonderful stay!

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had a great experience on our vacation. The hotel provided excellent service, a fantastic location, and a variety of food options. We definitely recommend spending a holiday here. The room was comfortable and convenient, with fully equipped facilities. Betty, the receptionist was very friendly and provided customer service.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Riyaz05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Resort05039282988,

Thank you for taking the time to share your experience at Amari Phuket! We're thrilled to know you enjoyed our location. It’s wonderful to hear that Betty provided such friendly and helpful service during your stay.

We look forward to welcoming you back for another fantastic holiday!

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We enjoyed our stay at this resort. All the staff were very eager to please. Our bed was comfortable, the A/C worked like a charm and the guys at the front desk, Golf and Erik were on top of it. All in all it is a very good value. We also liked the pool areas and fresh beach towels throughout the day was a plus.

Room tip: Swimming area is rocky- not easy sea access.
Date of stay: November 2024
Trip type: Travelled as a couple
Thank OlsenGlobal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear OlsenGlobal,

Thank you for sharing such positive feedback about your recent stay at Amari Phuket! We’re delighted to hear that our friendly team, especially Golf and Erik at the front desk, made a memorable impression. It’s wonderful to know you enjoyed the comfort of your room, the pool areas, and the convenience of fresh beach towels.

We appreciate your kind words and hope to welcome you back for another relaxing stay in the future.

Warm regards,
The Amari Phuket Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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