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sanchit9555880
New Delhi, India

really bad staff for such lovely property , staff comes to your room at 9am in morning asking to clean, enter into room

Review of Amari Phuket
1.0 of 5 bubblesReviewed 3 weeks ago
really bad staff for such lovely property , staff used to come in the morning at 9 and if you were asleep and did not answer they get into your room, this happened 2 times , there was instances where staff courtsey was not there
Date of stay: November 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this review
Responded 2 weeks ago

Dear sanchit9555880,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused during your stay, especially regarding the early morning disruptions and staff behavior.

Please rest assured that we take your concerns seriously and will address this with our team to ensure better communication and respect for guests' privacy moving forward.

Best regards,
The Amari Phuket Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (10,446)
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Reviewed 3 weeks ago

Fantastic location and hotel. Beautiful views from th hotel and room we had. Pools, beach and jetty all fanfltas5oc facilities.

Restaurants very good. Breakfast offered a good range of different foods. Both restaurants were great too.

Rooms very nice and beds comfortable.

What made it a fantastic place to be (apart from the location and weather) was the staff. They were all so lovely and caring, informative and helpful.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Curiosity38003870881
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Curiosity38003870881,

Thank you for your fantastic review! We’re thrilled to know that you enjoyed the beautiful views, comfortable rooms, and facilities, including our pools, beach, and jetty. It’s wonderful to hear that our restaurant offerings, especially breakfast, met your expectations.

What truly warms our hearts is your kind words about our staff. We take great pride in providing caring, informative, and helpful service, and it’s rewarding to know it made your stay memorable.

We look forward to welcoming you back to Amari Phuket for another wonderful stay!

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had a great experience on our vacation. The hotel provided excellent service, a fantastic location, and a variety of food options. We definitely recommend spending a holiday here. The room was comfortable and convenient, with fully equipped facilities. Betty, the receptionist was very friendly and provided customer service.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Riyaz05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Resort05039282988,

Thank you for taking the time to share your experience at Amari Phuket! We're thrilled to know you enjoyed our location. It’s wonderful to hear that Betty provided such friendly and helpful service during your stay.

We look forward to welcoming you back for another fantastic holiday!

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We enjoyed our stay at this resort. All the staff were very eager to please. Our bed was comfortable, the A/C worked like a charm and the guys at the front desk, Golf and Erik were on top of it. All in all it is a very good value. We also liked the pool areas and fresh beach towels throughout the day was a plus.

Room tip: Swimming area is rocky- not easy sea access.
Date of stay: November 2024
Trip type: Travelled as a couple
Thank OlsenGlobal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear OlsenGlobal,

Thank you for sharing such positive feedback about your recent stay at Amari Phuket! We’re delighted to hear that our friendly team, especially Golf and Erik at the front desk, made a memorable impression. It’s wonderful to know you enjoyed the comfort of your room, the pool areas, and the convenience of fresh beach towels.

We appreciate your kind words and hope to welcome you back for another relaxing stay in the future.

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

My husband and I have been travelling thru SE Asia and this is by far, the most amazing place we've stayed in. The Food especially is wonderful... I'm thoroughly enjoying the buffets (breakfast and dinner) as there is an array of English, Thai, Indian and vegetarian options. The service is over the top... all you have to do is smile. Thank you!

Room tip: A quiet oasis on Patong Bay.
Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Odyssey447637
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Odyssey447637,

Thank you for choosing Amari Phuket as part of your travels through Southeast Asia! We’re honored to be the highlight of your journey so far.

We hope to have the pleasure of hosting you and your husband again for more memorable moments and delicious dining experiences.

Safe travels, and warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Wonderful view with a great room and cleanliness. In my opinion, if the hotel renovated some of the buildings, it would be even better. There’s a good variety at breakfast. The location is close to the beach, Bangla Road, shopping malls, 7-Eleven, and restaurants. The hotel also offers a shuttle bus pick-up to Patong Beach and has great facilities. The receptionist is nice, very helpful, and polite. A special thank you to Betty, who was always kind to us.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cohen3587877
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karistha Thongduang, Marketing at Amari Phuket, responded to this reviewResponded 3 weeks ago

Dear Dream35878777486,

Thank you for your kind review! We’re thrilled that you enjoyed the wonderful views, room cleanliness, and convenient location close to Patong’s attractions. It’s great to hear that you appreciated our breakfast variety and shuttle service. We also appreciate your feedback on building renovations, and we’ll certainly consider this to enhance our guests' experience.

Your special mention of Betty’s helpful and polite service has been shared with her, and she’s delighted to have made a positive impression.

We look forward to welcoming you back for another memorable stay at Amari Phuket!

Warm regards,
The Amari Phuket Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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