Wonderful view with a great room and cleanliness. In my opinion, if the hotel renovated some of the buildings, it would be even better. There’s a good variety at breakfast. The location is close to the beach, Bangla Road, shopping malls, 7-Eleven, and restaurants. The hotel also offers a shuttle bus pick-up to Patong Beach and has great facilities. The receptionist is nice, very helpful, and polite. A special thank you to Betty, who was always kind to us.
Dear Dream35878777486,
Thank you for your kind review! We’re thrilled that you enjoyed the wonderful views, room cleanliness, and convenient location close to Patong’s attractions. It’s great to hear that you appreciated our breakfast variety and shuttle service. We also appreciate your feedback on building renovations, and we’ll certainly consider this to enhance our guests' experience.
Your special mention of Betty’s helpful and polite service has been shared with her, and she’s delighted to have made a positive impression.
We look forward to welcoming you back for another memorable stay at Amari Phuket!
Warm regards,
The Amari Phuket Team
We booked 4 rooms in this resort for an extended family vacation for 6 nights. The overall stay was disappointing, to say the least. At the check-in, we were warned that if we lose our room keys, the penalty for each lost key is 300 Baht… which hotel has this kind of a policy? The rooms were of a match-box size, similar to Japan, Hong Kong and Singapore. Imagine paying a bomb to stay in a holiday resort, but getting a feel of being cramped in a compact water tight room. The rooms very never clean by the house keeping team without follow-up with the guest service team. Reason given on two different days for delay was that it’s very crowded and hence room clean would be delayed.. the spread at the breakfast was quite large however, not ideally suited for vegetarians. The guest relations executive was ‘borderline’ rude in conversing with our group and did not allow us to speak to the General Manager of the hotel. The buggy to go to the villas would take forever to arrive and the wait time was very agonising. The management should seriously stop ‘paid’ and ‘sponsored’ reviews on different sites ans make a genuine attempt to improve the services within the resort. The location is absolutely stunning but the quality of services more than offsets the pleasure of a beautiful location.
+ stuff is soooooooooooo friendly
+ top sport activities
+ area is sooo clean & beautiful
+ room‘s are modern and clean
+ buffet every night is amazing
+ la gritta is soo delicious
+ pools are so beautiful
+ drinks are very good
+ everything is near the sea
+ the jetty is a must visit
+ breeze spa is soo good
+ best hotel of the island
*everything is perfect!!
Dear carinasF5017PY,
Thank you so much for your review! We’re thrilled to hear that you found Amari Phuket to be the best hotel in Phuket.
We look forward to welcoming you back for another perfect holiday!
Warm regards,
The Amari Phuket Team
The location isn’t great, it’s far from the lobby, and we often have to wait a long time for the buggy car. It’s funny how Bale staff wants us to write reviews, even when they don’t seem very helpful. He just talked to us , He should focus on his work instead of reviews.
Lobby to room we have to go through buggy service and the buggy service was too downgrade. The buggy driver dont have manners to talk. Room have lizards inside. Everyday we have to call reception to remove lizards. At the time of checkout the person came to pick up luggage was very rude.
Dear Rafiqueb
First of all, we sincerely apologize for the negative experiences you encountered during your stay.
Your feedback is invaluable to us as we strive to continuously improve our services.
We understand your concerns and would like to personally address your experience. To better understand the specific details and work towards a resolution, we'd like to reach out to you directly.
Please contact us and provide usyour contact information, including your phone number and email address.
Thank you for your patience and understanding
Regards,
Amari Phuket Team
