Name: Good hotel, Service bad and two-tiered approach to customers
Item: Amari Phuket
Rating: 3
Author: Adam_staysover

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All reviews rim talay ocean wing breeze spa patong beach buggy service tuk tuk private beach one bedroom suite happy hour infinity pool our honeymoon the hustle and bustle sea view beautiful resort superior room beach front bangla road

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Joyce Lee T

Singapore, Singapore

1

Reviewed 3 weeks ago via mobile

Excellent customer service, great breakfast spread.

We love to travel and we definitely know it when the service people give the extra thought and go the extra mile for you. We were served by Jibcy and Joy and Kenya upon arrival. We were served with towels and welcome drinks and seeing there’s two young toddlers, Kenya and Joy gave the young ones a cute elephant soft toy each. And seeing how tired we all are, Jibcy offered to drive us to our block in the buggy. Throughout our stay, we were all well taken care of and had such wonderful time. Thank you Amari Phuket!

Date of stay: September 2024

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Dear Joyce,

Thank you so much for taking the time to share your fantastic review of Amari Phuket! We're thrilled to hear that you and your family had such a wonderful stay and that our team, especially Jibcy, Joy, and Kenya, made a lasting impression on you with their thoughtful service.

We hope to welcome you and your family back for another memorable experience soon!

Warm regards,
Amari Phuket Team

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Odyssey29569885203

Singapore, Singapore

1

Reviewed 3 weeks ago via mobile

Great hotel with excellent staff

Great location at the end of patong beach, away from the busy street. Scenic enough overlooking the entire stretch of patong beach. Facilities were well maintain, breakfast was outstanding with plenty of choices. Special shoutout to staff; jibcy, joy and kenya for their excellent customer service, rendering assistance from the moment we stepped in to check out :)

Date of stay: September 2024

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Dear Odyssey29569885203,

Thank you for sharing your delightful review of Amari Phuket! We are so glad you enjoyed our location.
Your kind words for Jibcy, Joy, and Kenya are greatly appreciated, and we will certainly pass on your compliments to them.

We hope to have the pleasure of welcoming you back for another memorable stay in the future!

Warm regards,
Amari Phuket Team

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Wang S

22

Reviewed 3 weeks ago

Great stay

Had stay for 4 days 3 nights. The rooms are clean, the breakfast are great and the view is nice.
Would like to thank the staffs - Kenya, Jibcy & Joy for welcoming us and making our stay wonderful.
Also thanks to the security guards that help to take care of our vehicles.

Date of stay: September 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 784wangs,

Thank you for taking the time to share your wonderful experience at Amari Phuket! We’re thrilled to hear that you enjoyed your stay with us.

We truly appreciate your kind words about our staff, particularly Kenya, Jibcy, and Joy, for making your stay even more special. We'll be sure to pass along your thanks to them, as well as to our security team for their excellent care.

We hope to welcome you back soon for another great stay!

Warm regards,
Amari Phuket Team

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Odyssey51177289515

Dubai, United Arab Emirates

1

Reviewed 4 weeks ago via mobile

Caution: Do not book directly with this hotel as you will not have any protection. Additionally, their word also cannot be trust

They steal our money and then when we point out this to Amari Reservation team they reply by insulting our intelligence with a "special offer" that is the same price to anyone on Booking.com.
We booked and paid in advance and had our trip cancelled because of Thai government restrictions during Covid. At the time of our trip being cancelled, the hotel did not give us a deadline of when we need to use the booking. We asked again in 2023 and the reply is attached). We emailed them this year requesting to use the booking and they said we were too late. We explained that we don't go on holiday when it suits a hotel. They replied with a fake special offer of TB 6,819 per night. Looking on Booking.com, the price us exactly the same as the fake special offer. They must think we are stupid. Do not trust this hotel with your money and direct bookings or their word in emails. They have taken $1,000 of our money when they know we cannot be expected to travel when it suits a hotel. Top hotels do not act with such obvious lack of class exhibited here.

Date of stay: August 2024

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1 Thank Odyssey51177289515

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Odyssey,

Thank you for your recent comment regarding our hotel. We take your concerns seriously and are currently conducting a thorough investigation. Our management team and reservation manager are in direct communication with you to address the issue promptly.

During this process, if you have any further questions or require additional assistance, please don't hesitate to contact us. We are committed to resolving your concerns to your satisfaction.

Being called untrustworthy is a serious matter in the hospitality industry. It reflects on our reputation and commitment to providing excellent service. We take such accusations very seriously and are working this matter with you.

As a hotel with over 40 years of experience in the hospitality industry, we have built a strong reputation for providing exceptional service to our guests. We are committed to maintaining this high standard and ensuring that all our guests have a positive experience.

Please be assured that we are taking all necessary steps to solve this and ensure the well-being of our guests.

Regards,
Amari Phuket Team

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Kerry R

2

Reviewed 4 weeks ago

Spacious comfortable accommodation

Stayed 9 nights in 2 bedroom deluxe suite. Spacious and clean accommodation with great views. Access to the Club house and swimming pool was an extra bonus and made the stay so much more enjoyable being right up the top. Staff were all very attentive and friendly.

Date of stay: September 2024

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1 Thank Kerry R

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Dear kerryrS1692MO,

Thank you for choosing to stay with us at Amari Phuket and for sharing your positive experience. We're delighted to hear that you enjoyed stay.

We hope to have the pleasure of welcoming you back to Amari Phuket in the future for another fantastic stay.

Warm regards,
Amari Phuket Team

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