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asadeffendi
Phuket, Thailand

Good Hotel - Reception Staff Requires Training

Review of Amari Phuket
4.0 of 5 bubblesReviewed 3 Aug 2024
The hotel is very good. Reception staff requires training in communication skills, they are not welcoming at all, altitude is very poor.
Lizards in the balconies and corridors are the worst part of the hotel, rest everything from pools, to food to room service was perfect.
Date of stay: July 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amari Phuket Team, Marketing at Amari Phuket, responded to this review
Responded 6 Aug 2024
Dear Asadeffendi,

Your happiness in these areas is evidence of our dedication to giving visitors outstanding experiences.

We sincerely apologize for your experience of not receiving the warm welcome you were expecting from the reception personnel and that you felt they lacked communication skills. We acknowledge the feedback you provided.

Your input will undoubtedly be shared with our team so they can improve their training, and we hope to selcomeyou back again in the future.

Regards,
Amari Phuket Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (10,306)
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Reviewed 2 August 2024

Nice place .. Joe was supportive and quick in response .. like the place .. stayed in club quite .. spacious and clean .. got 3 access pools , three restaurants , access lounge , will come again and recommend people to do so .. good for families, couples , people who like to spend time in ocean , relax place

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sunshine55324160490
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amari Phuket Team, Marketing at Amari Phuket, responded to this reviewResponded 6 August 2024

Dear Sunshine,

We appreciate your positive feedback regarding the numerous pools, dining options, and well-kept, spacious rooms.
Joe will be thrilled about this and we hope to have you visit us again in the future.


Regards,
Amari Phuket Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

i would like to comment on how nice and understanding the staff were especially our interaction with nook and may at the lobby both very understanding ladies and very professional i had some problems at the hotel but was helped and changed the minute i went and talked abt it with the managers

Date of stay: July 2024
Trip type: Travelled with family
Thank Cady A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amari Phuket Team, Marketing at Amari Phuket, responded to this reviewResponded 6 August 2024

Dear 777 cadya,

Thank you for your kind words about Nook and May. We’re glad you had a positive experience with them and the management team. Your feedback is valuable to us and we hope to welcome you back again in the future.

Regards,
Amari Phuket Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

Loved the Amari and would fully recommend it to family and friends. The staff were extremely friendly and always happy to help.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank esleima1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2024

The hotel and it’s facilities are good everything were perfect.
Overall the room and breakfast and service and everything else worth the price.
Special thanks to the amazing staff Aom & Fah for their amazing service, hospitality and support.

Regards,

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Abdullah A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2024 via mobile

Amazing staff, Thankyou to A, Den & Ton absolutely fantastic. Made our stay perfect! Beautiful resort and we will defiantly be returning.
The views and food are so worth the visit, the staff here cannot do enough to help you. Everything is perfect and we’re so thankful

Date of stay: July 2024
Trip type: Travelled with family
1  Thank frankiehigginson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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