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“Service for comfort of staff, not guests, terrible food, good view.” 2 of 5 bubbles
Review of Amari Phuket

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Amari Phuket
Ranked #2 of 316 Hotels in Patong
Certificate of Excellence
Melbourne, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Service for comfort of staff, not guests, terrible food, good view.”
2 of 5 bubbles Reviewed 23 June 2012

The building is fine, in a good spot if you want to avoid the main strip, but the service provided is provided only if, and in the way the staff want to - even to the point of denying a service which is offered!
When you come to Thailand, people who go to Phuket a lot will tell you that Westerners can be frustrated by Thai service because they don't understand the culture - that Thais will not tell you something cannot be done and so just smile and suggest something else. I live in Bangkok, in an hotel, and that is simply not true, in fact, if you accept that behaviour, you are being, at best, disrespected, at worst, manipulated. Thai service is some of the best in the world - they will do whatever they can to accommodate you and then, if they really can't, they will say "Sorry, Madam, cannot," - in short, they are honest and give wonderful service, always looking for some way to provide you with a good alternative. Not at Amari, here the guest must accommodate the staff.
For example, there is a breakfast card in each room, for room service breakfast - we filled ours out way before 4a.m., thinking we'd enjoy breakfast on the balcony at about 8:30. At 8:20 I got a call from a woman saying "oh madam, breakfast in room is extra cost", I found that strange, but I said "I know, that' fine, thank you for that." So she said she'd just check the order and she proceeded to read out the order, she got it wrong, so I corrected her, and she said she'd start again. Again she got it wrong - but in a different way this time. I corrected her. Again she began and made a different mistake, so finally I said "Look, I don't think you'll get it right, so we'll just go to the restaurant." The response "Yes, Madam, that is much better, what everyone does." CLEARLY, they just couldn't be bothered bringing us breakfast - this is not Thai culture, this is poor service and manipulation.
At the restaurant, the buffet is dreadful. The restaurant is open to the elements (which is what most people come for) but it means that there are bees all over the juice bar, that the cheese, cold cuts, and fruit which sit on uncovered plates on mounds of ice, are open to the bees and flies, as well. The cooked food in the bain maries is neither Asian nor western, for example the "strawberry french toast" is actually a white bread and strawberry jam sandwich covered in beaten egg (not soaked to absorb the egg, just dipped) and fried so that there is rubbery egg around a too-sweet sandwich. Any meats from salmon to meatballs are overcooked and like hockey pucks. The bread for toast is all days old and curling at the edges.

Note, also, that the "Foot massage" in the Breeze spa is actually a half body massage for which you must get naked and lie down - don't book it if you aren't comfortable with that.

I've stayed at much cheaper hotels in Thailand with far better breakfast and much, much better service.

Room Tip: Many, many stairs - most without railings - and only one tiny (1.2m x 1.3m) lift - not good for thos...
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  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Danisidhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Amari Phuket, responded to this review, 28 June 2012
Thanks for taking the time to write the review and provide us with the feedback. We can only apologise that there were aspects of your stay that you felt were less than perfect.

We sincerely regret that the management of the hotel did not learn of any problems you had during your stay, and therefore, was not able to offer any assistance to make your stay more enjoyable. We have discussed the feedback you provided with relevant teams and they are taking steps to address the issues.

Thank you for sharing your experience with us and hope that you will give Amari a second chance to make a whole new first Impression. We look forward to welcoming you back and extend to you the standards of excellence you have come to expect from Amari.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,871 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (955)
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English first
Belfast, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 22 June 2012

just back from 15 night stay. wonderfull as usual. now the 2nd week half the hotel was closed for up grading, it has to be done sometime to keep your standards up. staff did their utmost to make it a smooth change over. some small teehing problems but a word with Alex, Monticha or Phil it wasnt a problem. As phil said tell me when you are here and it gets fixed. dont wait until you go home.Any one thre now with work going on dont let it put you off. we will be back for 7th time.
michael & shirley
Ireland

Room Tip: we have never had a bad room
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank michael mc b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

We stayed here for 7 nights, first trip to Phuket! What we gathered was Amari was in probably the most prime position on Patong Beach, at the most southern end with no beach road between the resort and ocean yet only a stones throw from the hussle/bussle of shopping and restraunts of Patong. Could not fault our stay as everything was perfect including the friendliness of all staff and a great breakfast each morning, Amari also has two seperate restraunts, one Itialian and one Aisian/Western which were both great. We stay in 1104, bottom block, 10m from pool and could literally dangle our legs in the ocean at high tide. Room was huge, bed was massive and comfortable, biggest flat screen TV I've seen in a motel (about 76in 92cm). Only minor fault we had was bathroom was a little small compared to a huge room they should have moved the wall half a meter during planning! I had to sit sideways on the toilet to avoid pressing my face on the shower screen, this was the only minor inconvenience though!
Unfortunately the whole left side wings of the resort was closed for renovations until October and we were unable to access the private jetty many say is a must do at sunset, from the view from our room we could see why! It would be beautiful. The renovations in no way effected us, I appluad the fact they have decided to shut the whole wing rather than renovate room by room as most resorts do which annoys visitors to no end! Although I would not be keen on staying in those wings as it warrants plenty of walking just to get back to reception! The resort is built on the side of Patong hill thus be prepared for a few stairs although we only had one flight before access to the lift straight to reception. All in all was a great resort and we would certainly stay here again for a great relaxing holiday! I doubt anyone would be dissapointed here!

Room Tip: We stay in 1104 bottom block, 10m from pool and could literally dangle our legs in the ocean at high...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank T0ny73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 June 2012

Great location, a short walk from the action, but far away enough for peace and quiet when you return. We were upgraded and our room was very spacious and clean and comfortable. They also made special arrangements as it was our anniversary and we had a rose petal heart on our bed on arrival and had an anniversary cake delivered to our room. These little touches really made our stay! The staff were very friendly and helpful at all times, no request was too much.

There are two really nice pools; we used both, mainly the one closer to the entrance lobby. Which was amazing in the early evenings for a tranquil swim, as you can see the beach and sea from there..

Breakfast was large and varied, with lots of options to keep you satisfied. We ate at Amari once for dinner (not cheap), opting to eat out in Phuket most nights which was a 5minute tuk tuk ride down the hill into bustling Patong. We generally walked back which worked out really well for us, as after a meal is always nice to help digest your food and get a bit of exercise!

We made use of the free wifi in the lobby for keeping in touch with friends and family back home which was a nice touch..

All in all the Amari Coral Beach is a lovely hotel in a perfect spot for those of you who want to be part of the action, but also want some time out to relax, it’s the best of both worlds.. we would definitely return if we come back to Patong.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank HolidayHunter82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast Northern Ireland
Level Contributor
243 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

Stayed for 4nights as part of a 3 week trip round Thailand. I had reservations about staying in Patong - its crazy, hectic and seedy. But this hotel is located up a steep hill on the very edge of the town and is so secluded from the maddness of the centre of Patong that you forget where you are. The hotel is great - two fab pools, amazing buffet breakfast outside and friendly staff. It quite a large resort with lots of steps and hills so not ideal for those who have difficiulty walking. i had a nice spacious room near the reception area overlooking the sea and one of the pools. Breakfast was a highlight in a lovely large open area beside the pool and beach. Food was great quality and plenty of it as well. Despite if being the start of low season it was fairly busy but with there being two pools always found a sunlounger. There is a nice walk down to the jetty where you can also swim off. Never used the spa or the restuarants. There is also a free shuttle to Kata Beach each morning which returns at round 4pm i think. I booked a trip to James Bond Island at the hotel tour desk which i would recommend and was really enjoyable. I did the 10 -15 min walk down to the centre of Patong and also walked back as its a short distance and relativey safe so i never felt the need for tuk tuks. Really really liked this resort and would recommend it - although i dont neccessarily recommend Patong of Phuket there are nicer areas of Thailand to visit

  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Pen10poppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amari Phuket

Property: Amari Phuket
Address: 2 Meun-Ngern Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Amari Coral Beach Phuket)
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Patong
#1 Family Hotel in Patong
#1 Top resorts Hotel in Patong
#2 Romantic Hotel in Patong
#2 On the Beach Hotel in Patong
#2 Luxury Hotel in Patong
#2 Business Hotel in Patong
Price range (per night): ₹ 7,848 - ₹ 19,453
Hotel Class:4 star — Amari Phuket 4*
Number of rooms: 197
Official Description (provided by the hotel):
Hidden away on a secluded beach near Patong, Amari Phuket (formerly known as Amari Coral Beach Phuket) is the ideal Phuket vacation spot no matter what you are seeking. With first-class restaurants, affordable luxury accommodation and a quiet private beach, this island resort hotel offers a holiday experience unlike any other. You can indulge in some well-deserved relaxation at the renowned Breeze Spa, offering a whole range of spa treatments and massages.Reward yourself, and come celebrate the magic of Phuket with Amari Phuket. ... more   less 
Reservation Options:
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Also Known As:
Amari Coral Beach Phuket Hotel Patong
Amari Coral Beach Hotel
Amari Coral Beach Patong
Amari Coral Beach Resort
Amari Phuket Patong

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