The building is fine, in a good spot if you want to avoid the main strip, but the service provided is provided only if, and in the way the staff want to - even to the point of denying a service which is offered!
When you come to Thailand, people who go to Phuket a lot will tell you that Westerners can be frustrated by Thai service because they don't understand the culture - that Thais will not tell you something cannot be done and so just smile and suggest something else. I live in Bangkok, in an hotel, and that is simply not true, in fact, if you accept that behaviour, you are being, at best, disrespected, at worst, manipulated. Thai service is some of the best in the world - they will do whatever they can to accommodate you and then, if they really can't, they will say "Sorry, Madam, cannot," - in short, they are honest and give wonderful service, always looking for some way to provide you with a good alternative. Not at Amari, here the guest must accommodate the staff.
For example, there is a breakfast card in each room, for room service breakfast - we filled ours out way before 4a.m., thinking we'd enjoy breakfast on the balcony at about 8:30. At 8:20 I got a call from a woman saying "oh madam, breakfast in room is extra cost", I found that strange, but I said "I know, that' fine, thank you for that." So she said she'd just check the order and she proceeded to read out the order, she got it wrong, so I corrected her, and she said she'd start again. Again she got it wrong - but in a different way this time. I corrected her. Again she began and made a different mistake, so finally I said "Look, I don't think you'll get it right, so we'll just go to the restaurant." The response "Yes, Madam, that is much better, what everyone does." CLEARLY, they just couldn't be bothered bringing us breakfast - this is not Thai culture, this is poor service and manipulation.
At the restaurant, the buffet is dreadful. The restaurant is open to the elements (which is what most people come for) but it means that there are bees all over the juice bar, that the cheese, cold cuts, and fruit which sit on uncovered plates on mounds of ice, are open to the bees and flies, as well. The cooked food in the bain maries is neither Asian nor western, for example the "strawberry french toast" is actually a white bread and strawberry jam sandwich covered in beaten egg (not soaked to absorb the egg, just dipped) and fried so that there is rubbery egg around a too-sweet sandwich. Any meats from salmon to meatballs are overcooked and like hockey pucks. The bread for toast is all days old and curling at the edges.
Note, also, that the "Foot massage" in the Breeze spa is actually a half body massage for which you must get naked and lie down - don't book it if you aren't comfortable with that.
I've stayed at much cheaper hotels in Thailand with far better breakfast and much, much better service.
- Official Description (provided by the hotel):
- Hidden away on a secluded beach near Patong, Amari Phuket (formerly known as Amari Coral Beach Phuket) is the ideal Phuket vacation spot no matter what you are seeking. With first-class restaurants, affordable luxury accommodation and a quiet private beach, this island resort hotel offers a holiday experience unlike any other. You can indulge in some well-deserved relaxation at the renowned Breeze Spa, offering a whole range of spa treatments and massages.Reward yourself, and come celebrate the magic of Phuket with Amari Phuket. ... more less
- Reservation Options:
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- Also Known As:
- Amari Coral Beach Phuket Hotel Patong
- Amari Coral Beach Hotel
- Amari Coral Beach Patong
- Amari Coral Beach Resort
- Amari Phuket Patong