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All reviews coffee house patong beach free shuttle sea view shuttle service middle pool tuk tuk thai restaurant seafood buffet security staff andaman sea flights of stairs steep hill tour desk pools are great kids club across the road
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Reviewed 4 weeks ago via mobile

Great for families . We were a familyof five two sisters traveling with our three teenaage kids.The hotel has excellent location...Patong beach is at a walkable distance,market and restaurants ate closeby. A very special thanks to Ms Preet and Ms Deer for making our stay so memorable. The housekeeping staff was very prompt and courteous. The rooms had also the amenities. The coincerge service was also great..they understood what we were looking for andwe booked an Island hopping package that we thoroughly enjoyed. All in all a wonderful stay.

Stayed: September 2018, travelled with family
Thank 615ashimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Very good place for the stay … Staff was really helpful and great hospitality … Jub Nam Pang needs to be appreciated … Nice ambience in the hotel … beautiful view … great swimming pool … very good internet center …

Stayed: October 2018, travelled with family
Thank Ambassador325776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Upon arriving, was greeted with a warm welcome by the bellboy and was offered to help with our luggages. We were kinda lost as there was only 1 check-in counter available but I was amazed with Preet being so observant and responsive while we were waiting for our check-in. The transaction was smooth and done swiftly and truly appreciate for the free upgrade to ocean view - (even though it was blocked by the greenery but not a big issue for us) There was complimentary 500g of fruits and welcome drinks too. Preet walked us through a short introduction of the hotel’s basics and guided us to our room.

During our stay, they provided turndown service and wide variety of breakfast menu - both asian and western cuisine. Room is clean and have no damages, except the tv remote is not as sensitive (probably running out of battery) and there was quite a number of mosquitoes. There was a short circuit for a short while but it didn’t affect us as we were heading out and it had been rectified when we were back.

Things that people should take note is that do not hesitate to get the friendly driver to drive you down to the main entrance as they are pretty much available most of the time - yes and even when you are going back to the hotel, if the driver is not at the main entrance you can let the security guard know. There was a time when the driver wasn’t free, the guard offered to drive us up! Kudos to him for taking the extra mile to help!

There is shuttle bus to Jungceylon, interval is pretty reasonable 15mins - 30mins depends on the time. The later the time the longer the interval.

On the last day, we had a fast check-out and left our baggage there for the day as our flight was at 10pm.

Overall, fuss-free and comfortable experience with Novotel Phuket Resort. You can see that the Novotel’s staffs are passionate in their job and always greeting you with a smile!

Hope this short reviews is helpful!

Cheers,
Pearlyn - From Singapore

Stayed: October 2018, travelled as a couple
Thank Wei Xian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2018

Our experience was simply Amazing.

The front desk staff was quite courteous and helpful. Check in and Check out was very smooth

Special Mention for Preet Kaur (Guest Experience Manager) was specially helpful and guided us at every step of the holiday. She exemplifies customer experience and how customer experience can be moved from Good to Great to Awesome.

Another Special mention for Chef Kim - A sweet young chap who cooked our 1 year old son's Dal Khichdi with utmost care. Our son is normally fussy with outside food however he made it exactly as per my wife's instructions and he ate it heartily. The Dal Khichdi was even better as compared to what we had ordered when we were staying at Ramada Amritsar.

Room Tip: Rooms facing Patong Beach. Ask for Preet to make your experience awesome.
  • Stayed: October 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Guneet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2018

I stayed in Novotel Phuket Resort at early October and I was fully satisfied. The infrastructure was very nice, especially swimming pools. All Novotel staffs were very kind and gentle. I hope to visit and enjoy the hotel very soon again.

  • Stayed: October 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kksjoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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