Upon reading the reviews listed on this site, we decided to book Thipurai City Hotel. We understood that it is a budget hotel so our expectations weren't that high. We only expected to have a clean place to stay and friendly service. Unfortunately, Thipurai City Hotel wasn't able to deliver any of these.
1. Dirty rooms - We booked two rooms, both of which were quite dusty...there were bits of sand on the floors of both of our showers, and the rooms smelled rather musty. The airconditioners in both rooms did not work well. When we alerted the front desk of our problem, they immediately sent someone to fix the airconditioner. This worked overnight but then the same problem arose the next day. It seems to us that this is a common problem for most of the rooms in the hotel. We talked to a fellow traveler staying on the same floor, who confirmed that she had to tell the hotel no less than four times during her three day stay that her airconditioner was malfunctioning. While this wouldn't have been a big deal if this happened once or twice, the fact that this is a recurring problem shows that perhaps management has become rather lax in maintaining the hotel's facilities.
2. Poor Service - The service also left a lot to be desired. Depending on who is staffing the front desk, the service is quite variable. We are sympathetic to the fact that Hua Hin is overrun by tourists, and that it must be frustrating to deal with clueless foreigners on a daily basis. However, the front desk staff seems put upon whenever we would ask questions. Please note that this is not true for all the front desk staff. The women working the front desk were mostly quite courteous. The men who worked at the front desk - especially those who worked in afternoon/early evening shift - were on the whole dismissive and rude.
More disturbingly, we noticed a discernible difference in the way white tourists were treated compared to Thai/Asian tourists. We were hanging out in the lobby for an hour after we checked out and noticed that all white tourists were given cold towels upon check in, whereas Thai/Asian tourists were not given any cold towels. Perhaps this was coincidental or a mere oversight?
3. Good location but too pricey compared to other hotels - The location of this hotel cannot be beat. It is deep at the heart of Hua Hin, a mere 10-15 minute walk to the night market and about a 10 minute walk to the beach. Other hotels in the area, however, offered the same amenities but at a much lower price.
Bottom line: If you want to make sure that you have a place to stay for the night in Hua Hin, book Thipurai City hotel for one evening, and then spend an hour or two the next day checking out alternative accommodations for the rest of your stay. There are numerous hotels and guesthouses in the area and it is easy enough to negotiate a cheap "walk-in" rate.
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