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“Terrible service, bad value for money”

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Thipurai City Hotel
Ranked #38 of 134 Hotels in Hua Hin
Toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible service, bad value for money”
1 of 5 bubbles Reviewed 26 April 2012

Upon reading the reviews listed on this site, we decided to book Thipurai City Hotel. We understood that it is a budget hotel so our expectations weren't that high. We only expected to have a clean place to stay and friendly service. Unfortunately, Thipurai City Hotel wasn't able to deliver any of these.

1. Dirty rooms - We booked two rooms, both of which were quite dusty...there were bits of sand on the floors of both of our showers, and the rooms smelled rather musty. The airconditioners in both rooms did not work well. When we alerted the front desk of our problem, they immediately sent someone to fix the airconditioner. This worked overnight but then the same problem arose the next day. It seems to us that this is a common problem for most of the rooms in the hotel. We talked to a fellow traveler staying on the same floor, who confirmed that she had to tell the hotel no less than four times during her three day stay that her airconditioner was malfunctioning. While this wouldn't have been a big deal if this happened once or twice, the fact that this is a recurring problem shows that perhaps management has become rather lax in maintaining the hotel's facilities.

2. Poor Service - The service also left a lot to be desired. Depending on who is staffing the front desk, the service is quite variable. We are sympathetic to the fact that Hua Hin is overrun by tourists, and that it must be frustrating to deal with clueless foreigners on a daily basis. However, the front desk staff seems put upon whenever we would ask questions. Please note that this is not true for all the front desk staff. The women working the front desk were mostly quite courteous. The men who worked at the front desk - especially those who worked in afternoon/early evening shift - were on the whole dismissive and rude.

More disturbingly, we noticed a discernible difference in the way white tourists were treated compared to Thai/Asian tourists. We were hanging out in the lobby for an hour after we checked out and noticed that all white tourists were given cold towels upon check in, whereas Thai/Asian tourists were not given any cold towels. Perhaps this was coincidental or a mere oversight?

3. Good location but too pricey compared to other hotels - The location of this hotel cannot be beat. It is deep at the heart of Hua Hin, a mere 10-15 minute walk to the night market and about a 10 minute walk to the beach. Other hotels in the area, however, offered the same amenities but at a much lower price.

Bottom line: If you want to make sure that you have a place to stay for the night in Hua Hin, book Thipurai City hotel for one evening, and then spend an hour or two the next day checking out alternative accommodations for the rest of your stay. There are numerous hotels and guesthouses in the area and it is easy enough to negotiate a cheap "walk-in" rate.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_Cannuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Level Contributor
145 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

Hotel is a very good budget option in central hua hin. It's close to everything you could want in Hua Hin. Great value, got upgraded on check-in for free. Decent sized rooms with great aircon, comfy bed and good range of tv channels if u want to veg out. They have wifi but u get 2 hours free in ur stay after that u haveto pay for it at around US$1 per hour so not so bad.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shannonluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 30 March 2012

For your money, you get what you pay for. All the basics, everything's clean, bed, shower, even a small roof top pool, quiet street, and just a short walk away from everything in Hua Hin. If you're looking for a quick over night stay, then why not?

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CuppaHotTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 2 January 2012

We stayed three nights at Thipurai City Hotel leaving on New Year's Eve. Firstly, there is another hotel which shares the Thipurai name in Hua Hin but this is the Beach Hotel; I highlight this as out tuk-tuk driver took us there initially (they were excellent I must stress and rang up the City Hotel and confirmed our booking and then took us there themselves).

The Thipurai City Hotel is a 5 minute walk from the beach and has a small night market at the end of the soi as well as many bars and restaurants. The area itself is easily accessible on foot with nothing more than a 10-15 minute walk away.

We stayed in a standard room and paid £25 a night through agoda.com and this was good value. The staff were very polite and the room was fine. If I was going to be critical I could comment on the noise of the air con and that the shower, although powerful, was warm and not hot... but to be honest neither of these were an issue.

Free WI-FI was available for a total of two hours for our stay and we didn't eat in the hotel's restaurant which appeared to be a steakhouse venture. The swimming pool is small and to be honest we favoured the beach atmosphere down the road.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thoughtfulphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phanat Nikhom, Thailand
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 17 December 2011

We stayed for 2 nights and found it a nice hotel. Rooms were clean and bright! It's location is on a small quiet soi but it's 5 minutes from everything. The beach, bar and restaraunt area and the markets.

It has offstreet parking although it can be tricky getting parked. The security guard is a great guide mind you. They also have a buffet breakfast which is good.

I've booked again for January! I like the location and the clean rooms with small balcony.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TP1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thipurai City Hotel

Property: Thipurai City Hotel
Address: 8 / 5 - 7 Soi Kanjanomai, Poolsuk Rd, Hua Hin 77110, Thailand
Region: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #38 of 134 Hotels in Hua Hin
Price range (per night): ₹ 1,990 - ₹ 3,532
Hotel Class:3 star — Thipurai City Hotel 3*
Number of rooms: 76
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