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Centara Grand Beach Resort & Villas Hua Hin
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Reviews (2,775)
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All reviewselephant barrailway restaurantcolonial wingcoast restaurantpremium deluxe pool villasuan buagarden poolclub facilitiesold colonial stylecolonial feelthe main hotelhigh teaclub roombeautiful hotelkids clubevening cocktailsnight market
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Reviewed 23 April 2012

Having stayed at the Sheraton Laguna beach resort at Phuket on three occasions and loving it I found it quite a wrench to try somewhere new. My initial feeling about The centara was disappointment. We were greeted by the receptionist who checked us in quite quickly and then we were handed over to the porters to show us to our club room (apparently the largest rooms in the complex). Nobody told us about the room or the club benefits that we were intitled to and the room felt small and crammed with furniture. There are not enough drawers to empty our suitcases so we lived out of our cases for the week. We wandered back to reception to get more info about the resort which was explained as if we should know already. I know it sounds petty but these little things are what make you return to a resort. We went out for a walk to the beach and again I was disappointed. There was not a private beach for the resort and there were no loungers to be used either. The tide was high and the beach was busy and looked dirty. At this point, I was wishing i'd spend our money returning to Sheraton laguna resort. However, after a doze by the pool and further exploration and 2-3 cocktails in the club lounge the place felt a whole lot better!
In a nutshell, we thoroughly enjoyed our 7 night stay. The room was a little small but we don't spend time in there so it didn't really matter. The grounds are beautiful. The club benefits were worthwhile. The location is excellent, near to lots of good quality restaurants, shops and the night market (all within walking distance) We only ate breakfast and snacks in the hotel so can't vouch for the restaurants. It was Easter during our stay and there seemed to be lots going on for younger children but the resort remained quiet and relaxing. At the end of the stay I was very pleased that we had chosen Hua Hin as if we'd returned to Phuket we would have spent an afternoon on high ground during the Tsunami evacuation that had occured!
We travelled with our 15 year old son who is happy to relax by the pool too however, there is table tennis, darts and a big chess board along with tennis courts available in the resort. Kite surfing lessons can be booked privately on the beach. If you intend to do this, I would bring protective clothing as there are big jelly fish in the sea and the kite surfers all wear head to toe protective clothes.
I would recommend this resort and would quite probably return but there are lots of other places to try.

Room Tip: Club room or villa
  • Stayed: April 2012, travelled with family
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3  Thank livelifeHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 30 April 2012

Dear Sir / Madame,

Thank you very much for your time to leave a review following your recent stay at Centara Grand Beach Resort and Villas Hua Hin on TripAdvisor. It is through feedback such as yours that enables us to adjust and better our services and facilities to meet the discerning needs of our clients.

We regret to learn that your experience at check-in and room condition did not meet your expectations and have been carefully noted departments concern. Your comments will be used in upcoming staff training session to illustrate the importance to our guests the service attitude in general expected from all of us.

Thank you once again for you comments. Meanwhile, we remain at your disposal for any further information you may require.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

Just celebrated my grandmothers 85th birthday at this property and it was outstanding. The service from arrival to departure was beyond belief. The rooms, grounds and facilities are well maintained and very comfortable. The food selection and quality was excellent. This is my second visit to this property and was even more impressed. Great for couples, and families with children, location is close to town, just a few steps to dining and walking. I will be back 

  • Stayed: April 2012, travelled with family
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1  Thank mapwhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 25 April 2012

Dear Sir / Madame,

Thank you very much for taking the time to communicate your valuable feedback to us after your recent stay at Centara Grand Beach Resort and Villas Hua Hin and for choosing our hotel for celebrated 85th birthday of your grandmothers.

We are very happy to note that as one of our valued returning guest you have enjoyed our service and facilities during your most recent stay with us.

Again thank you for leaving such a nice note and we all look forward to your next visit!

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2012

We stayed at the hotel for three nights at the beginning of April and all the previous reviews will tell you all you need to know about this lovely hotel.
BUT we booked through their Centara web site , which was the cheapest way i could find it, a private pool villa. I do not feel that private is where the Hilton rooms are directly looking into the pool or outside shower, or both.
We had to ask to be moved twice and only after agreeing to pay an up-grade were we given a true definition of a private villa.
Just be aware that you do not get privacy unless you pay for the top villa, the de-lux ,ithink.
They are the three villas nearest to the beach,we were in 426 if i remember correctly.
We weere lucky to be only three days so the up-grade was not that much of dent in our budget but if we were there for our usual two weeks it would have hurt our pockets.Aside from this issue the hotel is great.
Four stars only because of the initial lack of privacy offered and could spoil your first impresion of a lovely hotel

Room Tip: Splash out if you can afford it to get the deluxe villa
  • Stayed: April 2012, travelled as a couple
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3  Thank dtgwhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 25 April 2012

Dear Sir / Madame,

Thank you very much for taking the time to leave your review of Centara Grand Beach Resort & Villas Hua Hin on tripadvisor.

The experience and problems that you highlighted have been carefully noted in order to improve and the proper necessary steps in the future and for our next operation review.

Thank you once again for share your experience, and we hope that we will have the pleasure of serving you again. Meanwhile, we remain at your disposal for any further information you may require.

Best regards,
The Management

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Reviewed 19 April 2012

The Centara Grand Hua Hin excelled all my expectations and it was one of my most memorable stays in this resort. I have been a very regular guest of this beautiful “Gem” of a resort for the past 15 years or so. It was the Sofitel Central Hua Hin until early this year.
This was my first visit after the rebranding and I am honestly pleased how the management and the team have ensured that the resort is even on a higher level in terms of upgrading and addition of new facilities, maintaining old staff who know all the regular customers and also ensuring that they make an extra effort to recognize the regulars to maintain and enhance the sense of loyalty.
From the security staff at the entrance to the room maid who would turn down your room, each one has been carefully trained to ensure that the guests are made to feel at home and in their secure and caring domain.
The facilities that I have been used to for many years are the same or even improved. It was such a delight to see the famous Egg Chef at breakfast who remembered exactly what I wanted even though I had not stayed at the resort for a year or so.
There are too many details to go into and would take too long to write so I will keep it short by saying, “Thank you General Manager and your team for making my stay yet another memorable one, this time not at the Sofitel Central Hua Hin but at the Centara Grand Hua Hin”. The label has certainly changed but what inside this great vintage property has not and if so, to the better. Congratulations and “I’ll be back!”

  • Stayed: April 2012, travelled with family
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4  Thank mikeinbangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 25 April 2012

Dear Sir / Madame,

Thank you very much for taking the time to leave your review of Centara Grand Beach Resort & Villas Hua Hin on TripAdvisor.

We are very happy to read that you have enjoyed your holiday with us. As you can imagine, our main objective is guest satisfaction and we are always motivated when guests are telling us that we succeeded.

Once again, thank you for your kind review of Centara Grand Hua Hin, which is very much appreciated and we all look forward to welcome you back here to our resort.

Best regards,
The Management

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Reviewed 17 April 2012

Beautiful Hotel, Beautiful rooms - we stayed in the Club rooms, beautiful & comfy beds & Pillows.
Beautiful & extensive grounds & 3 great pools, Fantastic food including breakfast High Tea & Pre dinner drinks - all inclusive with the club rooms. Did I say this was a great hotel??

Good location & we will definitely go back.

  • Stayed: March 2012, travelled as a couple
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Thank MikeGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 25 April 2012

Dear Sir / Madame,
Thank you very much f
or taking the time to leave your review of Centara Grand Beach Resort and Villas Hua Hin on TripAdvisor. We are very pleased to note that you enjoyed our resort, garden, food and our facilities as per your positive rating and will be shared with all the team.

Again thank you for leaving such a nice note and rest assured that we will do our utmost to continue keeping our passion for service!

We are looking forward to being able to welcome you back to our resort in the future.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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