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Reviewed 24 February 2018

We organized our Indian wedding from abroad. We didn't even visit the resort before-hand. It was a risk. We didn't know how things would turn-out. We had no reason to worry.

Ms. Siripen Som and the Veranda Team completely exceeded our expectations. The wedding events turned-out better than we had imagined. We had a morning ceremony which turned-out to be quite hot. The Veranda staff were out in full-force. Passing out water bottles and umbrellas so that our guests had shade from the heat. Ms. Som herself held two umbrellas over us (the bride and groom). If you know anything about Indian weddings, you know they are not short!

The decor for the events was better than we had specified. The team added extra small touches. This level of care and attention to detail was much appreciated. The Veranda Team did everything they could to make the day extra special for us. We were blown away by their hospitality. So were our guests. Everything was arranged in-house by Ms. Som. We didn't use any external vendors which saved us a lot of hassle.

The day was simply magical. Many guests commented that our wedding was the best they had ever attended. Even the food, which can be hit and miss when you have a buffet was remarkable. We opted for the BBQ buffet option which included an incredible number of dishes. The vegetarians were also happy with the variety and flavour of the dishes.

I don't usually write reviews. But reflecting back on the wedding events, we couldn't hold back. A HUGE thank you to the Veranda Team. Thank you for making us feel like guests at our own wedding. We look forward to visiting again for our anniversary.

If you are thinking about Veranda for your wedding, our recommendation... just book it!

  • Stayed: February 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank jaimalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamnong B, General Manager at Veranda Resort Hua Hin - Cha Am Mgallery by Sofitel, responded to this reviewResponded 27 February 2018

Dear jaimalb
Thank you for staying with us and selected the Veranda Resort Hua Hin as wonderful memorable for your wedding. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort.
We are pleased to learn that generally you enjoyed your recent stay and successful of your wedding with us and you found that our quality and services met your expectations.

Your nice words about the great service at our hotel were shared with our team.
Thank you for nominating Ms. Som, please rest assured that we will pass on her name for complimentary.
We hope that if your travel plans bring you back to Hua Hin in the future, you and your family will come to stay with Veranda Resort again.
We look forward to your next visit to Veranda Resort Hua Hin again.

Warm Regards,

Jamnong Bootsong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

We got 3 rooms having in a building opposite the lobby area. Room facilities not too new but probably better than Novotel, somewhere further down the road. Some faults such as door not able to open, jacuzzi pump not working properly, TV remote not working but hotel responded fast. During check out, hotel owner actually asked about the jacuzzi fault. Security guard covered our vehicle at night to prevent bird droppings from dirtying our car. It was nice to have the kids playing in a small man-made beach next to the pool so that the adults did not have to sit under the hot sun in the nearby private beach. Overall, Accor M-Gallery standard.

  • Stayed: February 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank chemineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamnong B, General Manager at Veranda Resort Hua Hin - Cha Am Mgallery by Sofitel, responded to this reviewResponded 27 February 2018

Dear chemineer
We very much appreciate your comments regarding your stay at the Veranda Resort Hua Hin - Cha Am MGallery by Sofitel.
Thanks to visit us at Veranda Resort Hua Hin, I hope we achieved our goal in making your stay memorable by provide excellent services.
We strive to make the experience at Veranda Resort Hua Hin which you will unforgettable. Therefore, your wonderful comments are very important for us.
I understand your frustration at facing trouble of several issue regarding our services. We let you down in that regard and for that, please accept my deepest apologised.
We value your holiday and we would like to retain you as a customer, please accept my apologies. Thank you for your understanding in this unfortunate matter.
We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay. Thank you.

Sincerely,

Jamnong Bootsong
General Manager

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Reviewed 14 February 2018

We just had a wonderful Valentine's Dinner at the Resort. The F&B staffs are very attentive and attention to details, especially Khun Maew (Jantira) who was very nice and always taking care both of us along the meal. This was our second time at the resort and we definitely will come to visit again really soon! :)

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank IHookT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamnong B, General Manager at Veranda Resort Hua Hin - Cha Am Mgallery by Sofitel, responded to this reviewResponded 20 February 2018

Dear IHook T
We are pleased to learn that generally you enjoyed your recent stay with us and you found that our quality and services met your expectations.
Your nice words about the great service at our hotel were shared with our team.
Thank you for nominating Khun Meaw (Jantira), please rest assured that we will pass on her name for complimentary.
We hope that if your travel plans bring you back to Hua Hin in the future, Veranda will have a chance to welcome you again.
We look forward to your next visit to Veranda Resort Hua Hin again.

Sincerely,

Jamnong Bootsong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

This is a very nice, small resort on the beach. It is popular with European tourists and Thai group tours. It's usually very quiet and peaceful except on the weekends when the resort often has functions with live music on the beach.

  • Stayed: February 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamnong B, General Manager at Veranda Resort Hua Hin - Cha Am Mgallery by Sofitel, responded to this reviewResponded 14 February 2018

Dear Debbie L
Thank you for choosing the Veranda Resort Hua Hin for your stay. Commitment to service and guest satisfaction is our main concern.
Our team have tried to anticipate your needs, however, if there is anything that we have over-looked, please let us know.

Once Again thank you for staying with us during your visit to Hua Hin Cha Am and we invite you to include us in your future plans when you visit this area again.

Kind Regards,

Jamnong Bootsong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018 via mobile

My friend and I took vacations at Hua-Hin more times but we choose Veranda at 1st time for this vacation. We choose to have lunch at ISEA restaurants. We receive great service from N art who is great service manager to recommend fresh foods and drinks. Thank you for your great service for my best relax vacation time. ^^

Stayed: February 2018, travelled with friends
Thank Patchareeya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamnong B, General Manager at Veranda Resort Hua Hin - Cha Am Mgallery by Sofitel, responded to this reviewResponded 14 February 2018

Dear Khun Patchareeya C
Thank you for staying with us at the Veranda Resort Hua Hin. We appreciate you taking the time to complete for your review. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive hotel.
It is very important for us that our guests’ experiences are shared.
It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Veranda Resort Hua Hin. Commitment to service and guest satisfaction is our main concern.

Once Again thank you for staying with us at Veranda Resort Hua Hin and we invite you to include us in your future plans when you visit this area again.

Sincerely,

Jamnong Bootsong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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