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Reviewed 20 April 2018

All very grand and opulent when you walk in but all of the rooms were very tired. Cleaning was not up to a good level and the rooms are full of mosquitos. I know this cannot be helped (Live in Asia myself) however efforts can be made i.e. do not leave doors wide open when cleaning rooms, spray the rooms, put mozzie plugs in

I initially had to change rooms because my first one was so dirty. The second room was mildly better but decide to just get on with it rather than complain further. I was travelling in a group of 10 and everyone had the same complaints about their rooms.

The beers were quite expensive which discouraged people from drinking in the hotel which meant the place was always really quiet even though I was there as part of a cricket tournament - everyone decided to go into town instead.

  • Stayed: April 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank SarahLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThani_HuaHin_TH, Resident Manager at Dusit Thani Hua Hin, responded to this reviewResponded 23 April 2018

Dear SarahLondon_England,

Thank you for taking the time during your stay to post your thoughts and feelings objectively on Trip Advisor. By doing so it gave us a welcome opportunity to address your comments and personally try to right a few wrongs.

Dusit Thani Hua Hin is now in its 28th year and we do acknowledge that like all of us, the resort is battling the march of time. We do have an ongoing renovation programme, but given the size of the property, it is a difficult process to keep upgrading discreet whilst causing minimal inconvenience to the guests.

The displeasure you have experienced is not at all acceptable and we have instigated an investigation into the circumstances to fully address the problems you have raised. Our standards of guest satisfaction and hotel operation are of the highest order. If we let any guests down we have also let ourselves down, neither of which is acceptable

We conduct fumigation on both internal and external areas by a pest control company to safeguard against mosquitoes and other unwelcome insects. Needless to say, we are very perturbed that our preventative measures have failed on this occasion.

It is disappointing to learn that our cleaning of your room was substandard. Whilst we thank you for bringing the problem to our attention, all service staff responsible for the upkeep of these rooms have been strongly reminded that it is their and not our valued guests’ duty to be proactively aware of cleanliness issues in all areas of the hotel. Though it may be of little consolation, your room has been thoroughly cleaned following your comments and our entire housekeeping team will be undergoing retraining before embarking on a ‘spring-cleaning programme’ for the entire hotel.

Again our sincere thanks for taking the time to pass on your comments and our apologies that some areas of your stay did not meet your expectations.

Dear SarahLondon_England, we appreciate your time in sharing your concerns and apologise for the inconvenience experienced. We do hope that you will give us the opportunity to welcome you again in the near future.


Best regards,
Andrias Ananta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018

My favourite hotel - we have stayed at this hotel many times and we keep coming back - staff charming and helpful - food is good - service is of a high standard - swimming pools are always clean as are the grounds

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHHMARCOM, Public Relations Manager at Dusit Thani Hua Hin, responded to this reviewResponded 22 April 2018

Dear Donald M,

Greetings from Dusit Thani Hua Hin.

Thank you for sharing your recent experience at the resort, we are delighted that you were impressed with the hospitality, food, and accommodation provided. Your compliment to the team has been shared to them as part of our internal recognition program to keep them motivated and aim higher.

Once again, thank you for choosing Dusit Thani Hua Hin, we look forward to welcoming you again in the near future.

Best regards,
Niti Mokaphun (Mr.)
PR & Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2018

We have stayed here many times. We always enjoy our stay. The hotel is right near the water. At the smaller pool near the swim up bar there is a railing and a couple of steps into the water. This is helpful if mobility is an issue. The club room provides free food most of the day . In the evening there is free alcohol for 2 hours.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Therese B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHHMARCOM, Public Relations Manager at Dusit Thani Hua Hin, responded to this reviewResponded 22 April 2018

Dear Therese B,

Greetings from Dusit Thani Hua Hin.

Thank you for sharing your recent experience at the resort, we are delighted that you were impressed with the hospitality, food, and accommodation provided. Your compliment to the team has been shared to them as part of our internal recognition program to keep them motivated and aim higher.

Once again, thank you for choosing Dusit Thani Hua Hin, we look forward to welcoming you again in the near future.

Best regards,
Niti Mokaphun (Mr.)
PR & Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2018

Everything was perfect. The food, services from staff and the atmosphere around the hotel were great. I would recommend the pool side massage service, that was the best part of my vacation. I will come and visit again.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank snch19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThani_HuaHin_TH, Resident Manager at Dusit Thani Hua Hin, responded to this reviewResponded 19 April 2018

Dear snch19,

Greetings from Dusit Thani Hua Hin.

Thank you for sharing your recent experience at the resort, we are delighted that you were impressed with the hospitality, food, and accommodation provided. Your compliment to the team has been shared to them as part of our internal recognition program to keep them motivated and aim higher.

Once again, thank you for choosing Dusit Thani Hua Hin, we look forward to welcoming you again in the near future.

Best regards,

Andrias Ananta
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

Pleasant stay, good breakfast,great pool and nice beach.Very convenient to connect shuttlle sprinter between Pattaya-BKK-Huahin for my trip.This was almost a week staying,the hotel provided us weekly buffet with various choices under likely called Buffet Set if I could remember.My sister had made new booking for next 2 months even we did not finish the trip yet.Hopefully,the buffet promotion still exit.

Stayed: April 2018, travelled with family
Thank Mung_MP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThani_HuaHin_TH, Resident Manager at Dusit Thani Hua Hin, responded to this reviewResponded 19 April 2018

Dear Mung_MP,

Greetings from Dusit Thani Hua Hin.

Thank you for returning to stay with us and taking the time to post your review on TripAdvisor.

We are delighted that you most recent visit appears to have lived up to the previous ones and we have lived up to our goals of both under promising but over delivering in an understated manner whilst offering the Thai hospitality and service standards that Dusit Thani has become so famed for many decades.

Dear Mung_MP, thank you for being a loyal supporter of Dusit Thani Hua Hin, we look forward to be at your service again soon.

Best regards,

Andrias Ananta
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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