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Reviewed 30 September 2012

We travelled as a family of 4 in August and spent 8 night in Khao Lak and 4 nights in Patong.
It was our 3rd trip to Phuket but our first time to Khao Lak.
We had perfect weather while we were there, so we were very lucky as the month before had been wet. It was low season and there wasn't a lot of people around which suited us.
We couldn't fault the Resort, it was perfect for a family get away.
We had a few meals in the resort and yes it was a lot cheaper to leave the resort and eat but sometimes its easier and all the meals were great. ( Rim Lay down the road was great food and service and the pancake kart lady is responsible for the extra Kilos I took back home). The staff at the resort were great, warm and friendly. We had few favourite Staff who always went out of there way to make us feel welcome.
Just a few hundred metres down the road we booked our transfers( K & P Khao Lak Tours), had our laundry done, booked our tours ( get to white sand beach if you can) and brought some drinks and snacks which was a lot cheaper. It also allowed us to have a private tour and go to just the places we wanted to go.
The night market in Khao lak town( Bang Niang) is well worth the 150 baht car ride, we made a day of it and checked out a few shops as well. Being low season our driver waited for us and drove us around to any where we wanted to go.
If you don't like the craziness of Patong, Khao Lak is perfect. Thailand is a favourite of ours and we try and go somewhere different each holiday. But we will return.

Room tip: The higher floor rooms seem to be a lot quieter without the passing patrons.
Date of stay: August 2012
  • Trip type: Travelled with family
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8  Thank sparkles2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 September 2012

Many of these reviews say the same thing so il respond to some of the negative points people have said and give you my tips. We travelled 9th September and stayed for 9 nights which was a long way for a short time but I travelled all over Asia last year and knew it would be better value than a Europe holiday (which it was and cheaper). As I ended up spending far too long in Patong (Phuket) last year I was keen for somewhere quieter, which it is it's great!
Last year September rain was bearable but it was definetly worse this year so I think I would avoid the wet season. However it did mean the hotel was nice and quiet, we still got sun, things are cheaper and only had one write off day so not all bad.
We arrived with the intention of upgrading to pool side room but it was 1500 baht a night which is about £50, pretty steep for me since last year I used to pay £10/15 a night for some stunning places. So we didn't bother. Glad as would have been a waste with that weather, think it would be amazing in dry season tho, try to go near the beach.
DO NOT buy tours in the hotel. Shop around at the tourist places down the hill. A nice German couple we met paid 5200 baht for the James bond tour (for 2) we paid 3000! For the same tour.
I did phi phi tour last year from Patong, hated it. Awful speed boat ride, too many boats n people, rubbish all over the beach and snorkelling you get surrounded by tiny jellyfish and no fish. They also feed bread to the fish which slowly kills them! Not all bad tho. James bond tour better, nice long tail boat, quieter, enjoyed the canoe ride too.
In the hotel you can pay 900baht to go shopping in Phuket, i didnt think it was great value. I suggest you get a group of people for a mini bus and you can plan your own trip, the more people the cheaper it is. We got 6 hours in Patong ( we poached those nice Germans to come with us!). But you can do anything you want!
I absolutely loved the breakfasts! Loved that the egg man will make anything you want! And so much choice so I don't know why others have complained, time of year maybe?
The staff do clear plates very quickly but that is just Thailand- they see that as good service! They don't want you sitting with dirty plates in front of you. They also pull your chair in and out and constantly pour you coffee, lovely people.
We had dinner once, I was expecting the prices to be extortionate cause it's a hotel but it's not really. Dearer yes but not a total rip off.
Loved the beach as well, small yes but we enjoyed it.
Take the time to wander around the resort and discover the pools! I could go on and on but think il stop now!
Oh, we also did the elephant trekking and got massaged and picked up by an elephant! Loved it! We booked that through our Thomson rep who claims only his tour does that (I was suspicious that isn't true and it was probably dearer with him but booked it anyway) I was worried that the elephants are being abused, using them for tourism but it's actually a good job for them. They are well looked after and means that they are not used for heavy lifting and transporting.

Room tip: Stayed in 4156. What annoyed us was sound proofing is awful, especially with those double doors inside the room. Very inconsiderate family next door kept waking us up at 6am! Could hear a lot from other rooms too, common in Thai buildings I think, thin walls! No sun on balcony, lots of plants. Too wet anyway so didn't bother us.
Date of stay: September 2012
  • Trip type: Travelled as a couple
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8  Thank Lainey S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 September 2012

Stayed at the Merlin September this year. Fantastic hotel with amazing staff that try hard to go that extra mile for you. Thank you to the excellent Bell Attendees Chai and Chalkchai - both went out of their way to ensure your holiday was a great one. The hotel has many pools as mentioned in other reviews however they do not mention in their Guest services book in the bedroom that they have an amazing pool that is in fact a jacuzzi with lots of different kinds of jets and 3 beds that are immersed in the pool that also have loads of jacuzzi jets - this pool on your map that your are given on check-in with your keys is named "Pool" which is on your left as you first enter the hotel. Not a single sole was in this at any point of our holiday and yet it was fantastic. Another thing that they do not mention is that they offer a free shuttle bus to khao Lak town every day at noon- however they drop you off at the very beginning of the town so do not take this to go to the market in Khao Lak as it is too far to walk from where they drop you off - it is possible but quite a hike. Best to go to the bottom of the road from the hotel and get a taxi to the market which costs a set fee of 250 Baht each way - (approx £5.30). The market is on a Mon/Wed & Sat and well worth a visit. If you want a nice restaurant after you have been to the market go to the Takiang Restaurant which is exactly across the road from the entrance to the market. Definately recommend it. Back to the hotel, they serve breakfast by the beachfront between 6.30am - 1030am with a great selection of foods. The staff in this Veranda restaurant are again fantastic and very friendly and keen to speak to you in English as they want to improve their English - however they absolutely love it if you can try and speak a little thai - Aroy means delicious!
Phet is spicy and Sawasdee Ka (Kap for man) is hello. Learn a few words and it wil take you a long way! The hotel does have entertainment at night in high season but not when we were there. They also have fantastic WIFI service in the Lobby Lounge. We did not experience a Pool Access room however if you wish to upgrade to one ask for the ones with direct access on to Pool 1 closest to the beachfront near the bar end- this is the best pool as it is closest to the beach - has the best seaview and also has the swim up bar. It is also the busiest pool however. The hotel supplies you with beach towels daily and you also get room towels daily also. it has a hairdryer and minibar and free safe. When you come out of the hotel turn left and walk down to the small village - few restaurants and bars - recommend TomYim restaurant and Bamboo - great food and staff. If you fancy an Indian curry whilst you are there Id recommend Mali and say hello to Sham! Black Jack Bar is worth going to after your meal for some drinks - Chris, Ni will take very good care of you there and you get a bowl of peanuts too! Also great for a drink is S'Enjoy Restaurant and Bar - the ladies in here are a right old laugh and will again make you feel very welcome. At the end of the village after Tom Yim , go left up the main road a couple of minutes after the bridge - crossover when you see Theva Cafe (at night it has coloured lights wrapped round two poles either side of the restaurant). great meal had here and great friendly staff. 2 doors up from here is a restaurant with bamboo enclosed tables and chairs outside close to the road - sooo cheap and again the best of thai cooking! If you want to experience the real thai culture get out and about - we hired a moped for half a day from KL Massage and it cost 200 baht (£4.00) - we went to the end of the village and turned right - about 5-10 minutes up the road on your right I definately recommend Baan KhaoLak Seafood restaurant - lovely setting over a lake on stilts and the bestest of thai food. Then after that back on the main road take your next right and a few minutes down you will come to a bamboo bar that I think is called Baan Khao Lak bar where you can experience live music at night and really get inot the thai culture - say hi to the staff ffrom us! If you go into Khao Lak town head for the Sunbeach restaurant right on the beach - head down from market and near to the Ramada hotel - this restaurant had fresh fish to die for and deep fried prawns were delicious! Again a must for those that want to experience the real thai culture. Tel no 087 2642811 . Also worth a visit is a bar called THA Bar which is just before the Police boat that was washed in from the Tsunami - same side of the road. The staff here really want to get to know about you and make you feel very welcome - again a great thai experience and up-to-date music! We took the Phi Phi trip which was spectacular and very pretty. We also had one night at Elephant Hills which is the only luxury tented camp in Thailand at Khao Sok National Park. I thoroughly recommend this as a must to do during your holiday. Here we stayed in a luxury tent, watched Thai dancers at night, went on a canoe down the Sok river, cut up food for the Elephants and fed them and washed them - they were amazing and a very memorable expereince. Elephant Hills has their own website for some more information and you can also see them on You Tube - I feel it is a must do excursion.All in all this was a great resort, great hotel - not too busy or commercialised and suits couples that dont like the hustle and bustle of a big city but enough pubs/restaurants to keep you going at night. Please go from the UK and explore!

Date of stay: September 2012
  • Trip type: Travelled as a couple
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21  Thank slif2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 August 2012

We where in the Khao Lak Beach Resort for 14 Nights and we had only breakfast. It was a perfect holiday in this resort. Thank you -stuff from mbr- It was a plesure to stay here. The personal is totally friendy and enverything what you ask or what you need you will get asap. the rooms are big (suites with pool access) and the whole resort was clean. the beautiful beach is clean. If you want to makes tours, take Mr. Moo and you will have a perfect trip wherever you want to go. his is one of the best guides what we ever had on trips to far countries.

Room tip: Take a Room with Poolaccess
Date of stay: July 2012
  • Trip type: Travelled as a couple
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4  Thank 19Globetrotter80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 August 2012

This hotel is in a beautiful location, it is right on the beach and within walking distance to restaurants and a few convenience stores which is handy. Bamboo restaurant became our favorite dining spot near the resort, great food and very happy staff.
We tended to not eat at the hotel besides breakfast as the food was not very good, especially for the price. Breakfast wasn't anything to brag about, not a big selection and becomes a bit repetitive. We had to stay an extra day as my Husband fell ill, and I didn't even bother to book another day of breakfast for either of us as we were so over the same thing every day. Hotel is very nice, however it needs a fair bit of maintenance. It also became increasingly frustrating that it was so difficult to communicate with the staff. I know we are in Thailand but the staff should at least be able to understand basic English words. We barely approached the front counter after a few days as there was really no point because the staff would just nod or look at you then reply with something totally irrelevant or in Thai. Or they would start their own conversation amongst themselves and ignore that you even said anything. The taxi driver was our favorite staff member there ( forgotten his name ) but his English was ok ans he was extremely helpful showing us around and recommending places to go. He took us around in the taxi, and took us to a beautiful lookout when we told him it was my birthday so he said he would take us there "to take beautiful pictures for your birthday" then (although I'm not positive, I believe it was the taxi driver) phoned the hotel to tell them it was my birthday, so when we arrived back to our room there was a little birthday cake waiting for us. This was a beautiful surprise from the hotel and all involved, and I was very greatful. The location was beautiful, right on the beach and surrounded by forest, lovely. Overall the hotel was good, but I'd probably not stay there again. Bed was horribly hard, and tv was shocking! In 6 days we had just as many power outages, which means you do have lighting but no air con or hot water.

Room tip: There are newly renovated rooms that should be available shortly. They are the rooms that start with the number 2. Book one of these when they are available, they look fantastic!
Date of stay: August 2012
  • Trip type: Travelled as a couple
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4  Thank Maybell85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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