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All reviews large lobby star quality lap swimmers great hotel beach view city view room lobby bar royal suite famous beach quiet hotel walk along the beach restaurants and cafes korean style heaundae beach walking distance business trip an upgrade
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8 - 13 of 721 reviews
Reviewed 17 August 2018 via mobile

FRONT DESK:7
- Allowed us to check in early. Much appreciated!
- Friendly and professional staff.
- Spacious lobby

THE ROOM:
- not as advertised on the third party website
- dated décor
- stained carpet
- dirty bathroom from the 80’s. No wonder pictures were not included when viewing the room online
We expressed our disappointment with the room and showed the pictures that were taken. They kindly gave us another room. Thank you Front Desk!
SUGGESTIONS FOR HOUSEKEEPING:
- Check the carpets for stains on a regular basis and have them cleaned.
- Faucets need to be cleaned not wiped down.

SUGGESTION FOR MANAGEMENT:
- bathrooms need to be upgraded. The yellow stained countertop of the basin and bath/shower is a definite sign of age.
- Please stipulate on the hotel’s website and third-party websites that it is a BATHTUB SHOWER

EXECUTIVE LOUNGE:
Did not get the 5-star experience that I was hoping and paid for.

- It’s tiny
- No staff at reception. Only a notice sign that says that you need to dial 160 if you need assistance.
- No waiters.
- Lounge door is always open. Free for all!
- No allocated space to place used crockery and utensils
- You can find a small selection of water, soda and beer
- 3 small portions of “cakes”
- a few ham and cheese sandwiches
- Leaves. Literally leaves.
- 3 types of fruit
- Always no milk available. A staff member brought milk after asking twice.

Happy hour cocktail from 18:00 until 20:00:

- SKIP. There are no cocktails
- 4 spirits, 2 bottles of wine (80% empty).
- Everyone looking at each other whether or not its self-service or not.
- Once again no staff
- It should be mentioned that the hotel did assign staff and waiters to the lounge the following day. Please ensure that this was not just a temporary change to satisfy disgruntled guests

Complimentary continental breakfast from 06:30 until 10:00
- Breakfast is served on the first floor, not the lounge.
- Great breakfast at the Grand Table. Thank you!

SUGGESTIONS FOR THE LOUNGE MANAGER:

- Place at least one person in the lounge to welcome guests.
- Please ensure that the lounge door is closed at all times, Guest should use their room cards to gain access. Currently, the door is left open. Anyone can be invited in without any permission to use the lounge.
- Make space available or a trolley for guests to place their used cutlery and crockery.

Complimentary access to the fitness centre, sauna and pool
- Fantastic!!!
- Water temperature is frequently checked
- Grand Pool is always crowded. Use the pool on the 4th floor instead.

FINAL VERDICT:
- well situated
- friendly and professional staff. Absolute gems!
- will not return nor recommend to friends and colleagues
- room décor and bathrooms dated

Date of stay: August 2018
Trip type: Travelled as a couple
3  Thank WvanRooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2018

Location is good for beach lovers. But the beach is a little bit crowded. In the evening is a lot of fun with people making music and magicians and other artists. Next time we will stay closer to downtown
Where the most shops are

Date of stay: June 2018
Trip type: Travelled as a couple
2  Thank 13hawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haeundaegrandhotel, 매니저 at Haeundae Grand Hotel, responded to this reviewResponded 20 August 2018

Dear Guest,

It is a great honor for us to receive your comments and to know that you enjoyed your stay at Haeunde Grand Hotel during your visit to South Korea.

We appreciate your feedback on our services and facilities and it is very important for us to make your next visit to Busan and stay at Haeundae Grand Hotel even more comfortable and pleasant. We are looking forward to welcome you back soon.

Best Regards,
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

Located quite close to the beach, we took a walk every evening here, very relaxing.
Walking distance to business street which full of street foods, restaurants and cafes. Your tummy will be always full here.
Very spaceful room with great amenities, enjoy the shower a lot.
Our room is facing beach, very nice.

Date of stay: January 2018
Trip type: Travelled on business
2  Thank Adam_CWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haeundaegrandhotel, 매니저 at Haeundae Grand Hotel, responded to this reviewResponded 20 August 2018

Dear Guest,

It is a great honor for us to receive your comments and to know that you enjoyed your stay at Haeunde Grand Hotel during your visit to South Korea.

We appreciate your feedback on our services and facilities and it is very important for us to make your next visit to Busan and stay at Haeundae Grand Hotel even more comfortable and pleasant. We are looking forward to welcome you back soon.

Best Regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

Our family recently had the pleasure of staying at the Haeundae Grand Hotel during a trip to visit South Korea. The service, from the moment we arrived and our bags were whisked to the front desk, was nothing short of terrific. The staff was always smiling and willing to help with anything immediately. The hotel is right across from the beach and is in an excellent location. When we had an issue with the air conditioning in our two adjoining rooms (during what was a record heat spell), the Assistant Manager, Mr. Kim Young-ho, went above and beyond and upgraded our rooms to the incredible Royal Suite even when we said we could simply move to equivalent rooms. He responded immediately and took care of the issue personally. It also helped that he spoke English well! We will certainly stay here again if ever possible and our only regret is that we couldn’t stay longer. Thank you for a fantastic visit!

Date of stay: August 2018
Trip type: Travelled with family
4  Thank MattthewP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haeundaegrandhotel, 매니저 at Haeundae Grand Hotel, responded to this reviewResponded 3 August 2018

Dear Guest,

It is a great honor for us to receive your comments and to know that you enjoyed your stay at Haeunde Grand Hotel during your visit to South Korea.

We appreciate your feedback on our services and facilities and it is very important for us to make your next visit to Busan and stay at Haeundae Grand Hotel even more comfortable and pleasant. We are looking forward to welcome you back soon.

Best Regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

A very large and quiet hotel right on the beach. The town with shops, restaurants and nightclubs is just a few meters away. No particular fuss, either at the hotel or from the city, perfect after a long travel or a long day with work. The staff was very polite and the food at the hotel was very good.

Room tip: Room facing the beach where so nice!
Date of stay: April 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Kathrinews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haeundaegrandhotel, 매니저 at Haeundae Grand Hotel, responded to this reviewResponded 30 July 2018

Dear Guest,

Thank you for sharing your experience with us.
I am delighted to hear that you enjoyed your stay in Busan. A satisfied guest is the best compliment to our team.
I do appreciate your compliments and sincerely hope that we will have a chance to see you during your next visit to the city.

Have a good day.

Best regards,

Haeundae Grand Hotel
Director of rooms
Martina Song

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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