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Reviewed 21 August 2020

This hotel is located near the beach, not exactly 200m, but still reachable by walking.

The hotel has a tiny front desk where 2 people are working, and next to them, separated by a wall, is where the manager is hiding, following everything but not showing himself or herself.

I have booked a Deluxe Room, that is already not the cheapest but second highest room category. As a Platinum member I was entitled to receive the highest possible room upgrade.

Jenny at the front desk undertook multiple attempts to avoid an upgrade:

First she said, all rooms are of the same type, but she has already "upgraded" me to a higher floor. Wow! So it was not at all an upgrade of room type. And a lie it was too.

I had to prove her on the internet, that not all rooms are of same room type and there are still upgrade possibilities.

Than she claimed all higher room types are sold out.

I had once again to prove her that using my Bonvoy Marriott app I can book multiple higher room types, they are not sold out and her statement is wrong again.

Then she felt the need to ask her manager what to do next.

She returned quickly saying "ok we can give you the upgrade".

Arrived on the room, it was a standard room, just as big as the bed itself. It was even a downgrade to what I have actually booked!

Incredible, once again an attempt to avoid an upgrade.

Went back to the front desk asking to speak the hotel manager.

She knew exactly why, I did not even needed to explain. She immediately gave me the upgrade, the manager preferred to stay hidden although I really wanted to see him/her.

This is fraudulent behaviour of front desk backed by the manager.

On top of all, it turns out, the hotel restaurant is closed, no breakfast will be given, due to Corona, she said.

Well that's great! I just stayed in other hotels where breakfast was served! And why did the hotel not bother to mention upon placing the booking, that, while still included in the package, no breaksfast is actually available.

Of course there is no executive floor, executive launge or happy hour too.

Not even a minibar on the room. The refrigerator is only equipped with two small bottles of water! Can't even buy something here.

The rooms are otherwise in good condition but really small, even in that category, tiny in space.

The TV has no CNN and less choices than normal here.

All in all this place is clearly not recommendable, no recognition of Platinum Members, misleading and deceiving front desk staff, hiding hotel manager, definitely a nogo for a Marriott member hotel.

Substandard hotel not worth to be a Marriott member. Shame on you, hotel manager, you should travel abroad to experience quality service elsewhere, mabye that could inspire you to do a much better job!

Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
3  Thank peterp946
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jin Park, General Manager at Fairfield by Marriott Busan, responded to this reviewResponded 24 August 2020

Thank you for choosing to stay at the Fairfield by Marriott Busan and providing your honest feedback on the Guest Satisfaction Survey.
However, we regret to learn that your stay was not up to your expectation and would like to extend our sincere apologies for our failure to provide a satisfying your experience of stay.

We already received your case about those matters earlier. After then i have took a meeting with front desk staffs and Front Desk Manager with those matters and improvement.
Furthermore, I understand that you felt disappointed about membership benefits that we provide to the members. Sincerely, I will try to create more Benefits and better condition for the Marriott Bonvoy members for your satisfaction of staying.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Once again, thank you for your valued feedback and we hope to have the opportunity to welcome you back again to deliver a better stay experience to you.

Thank you. Have a great day.

Director of Sales & Marketing
Benjamin Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2020 via mobile

Overall new and clean hotel, great bedding, friendly staff, when check out in the early morning ask the agent to assist with sending the postcard, the FD agent say there is no post service provide in the hotel, is it the post service the basic service of a hotel..... even a backpacker hostel has the service....

Date of stay: February 2020
Trip type: Travelled solo
Thank chiehningc2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FairfieldBusan, Front Office Supervisor at Fairfield by Marriott Busan, responded to this reviewResponded 16 February 2020

Dear, chiehningc2016

Thank you for choosing Fairfield by Marriott Busan as your choice of accommodation. We are delighted that you had an overall positive experience and enjoyed the comfort of your room. We are also glad that you were satisfied with service of our associates.
However, we are sorry that you were disappointed with not providing post service. We will share your comment with our team and make sure that we have better service for our guest.
We appreciate your time in sharing this review and hope to welcome you back again soon.

Best regards,
Rachel Lee
Front Office Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019 via mobile

Good location within 5 minutes walk to haeundae beach, local street food market and easy access by Busan metro train.

Room is comfy seamless check in with good service minded from the Receptionist and Housekeeping staff even Housekeeping staff can’t speak English well but at least she try to communicate to you.

Date of stay: December 2019
Trip type: Travelled with friends
2  Thank Kook_B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 December 2019 via mobile

Location of the hotel is very good walking distance from beach. Rooms are well appointed.
Room size was too small and good only in case of single occupancy.
Restaurant timing is limited.

Value for money.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank amlendus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 December 2019

Excellence location and a number of eateries are just surrounding the hotel. A good view point is a beach nearby, where an aquarium is also located there. A very famous night market mostly selling local food and delicacies just 100 meter away from the hotel. However, hotel room is very small and it is not a good hotel for children. Breakfast choices are limited. Everyday serve with same variety is kind of boring.

Date of stay: December 2019
    • Value
    • Location
    • Service
3  Thank Adrianong18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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