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Hampton Inn Albany-Western Ave/University Area
Ranked #3 of 50 Hotels in Albany
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 February 2012

This hotel is easy to locate, right off the Northway (87). Very convenient to everything in Albany and close to shopping at Crossgates Mall. It was spacious, and very clean. The room has a good sized fridge and microwave and lock box. The staff was very helpful and the breakfast looked good, although we met with friends instead of staying for breakfast.

  • Stayed: February 2012, travelled with family
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1  Thank Leighdee30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded 27 February 2012

Thank you for posting your review of the hotel! We appreciate the comments and have shared this with the entire the staff at our morning meeting. We hope you get to try the breakfast next time!!

Kathy Tabora
General Manager
ktabora@turfhotels.com

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789 - 793 of 952 reviews

Reviewed 17 February 2012

Our organization is a business that provides service for others. Our standards are high and we expect the same from any organinzation or business that we may encounter. It was refreshing to find a hotel that upheld the highest of standards to their guests. From the moment we walked in we were pleased with the cleaniness, attentiveness, and overall atomphere. Evan Hammond, Sales Coordinator, truly exemplifies what great customer service was meant to be. Many cheers for Holiday Inn Express.

Tanya Ford, Business Owner

  • Stayed: February 2012, travelled on business
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2  Thank Tanya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded 20 February 2012

We are truly lucky to have Evan on or team!! Thank you for acknowledging his efforts. I am sure this will get a round of applause for Evan at our morning meeting today!

Thank you for taking time to post this. It means quite a bit to us to hear it.

Kathy Tabora
General Manager
ktabora@turfhotels.com

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Reviewed 16 February 2012

The staff is friendly, they call you by name. They try very hard to make you feel at home. If you need something it is taken care if immediately. The rooms are clean and comfortable. The complimentary breakfast exceeded my expectations.I stay there every time I am in Albany:)

  • Stayed: January 2012, travelled on business
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1  Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded 20 February 2012

Thank you so very much for the time to post a review. We will be reading this at our morning stand up meeting to the staff. It is wonderful to be able to affirm their work with a guest comment.

We look forward to having you back!

Kathy Tabora
General Manager
ktabora@turfhotels.com

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Reviewed 13 February 2012

I'm a very picky traveler, especially when it comes to hotels. Cheap motel or 5 star world class hotel, I want clean and well appointed, quiet rooms with good towels and fresh linens. This Holiday Inn Express delivered it all, with friendly staff and VERY cheap rates. Free WiFi and free breakfast on top made it an extra hassle-free bonus. They even had a small indoor pool and workout room. Our room had two large queen beds which were great, and the AC/fan unit worked well ( one seemingly simple thing that all too often fails me ). So the #1 rating here is well deserved, until they screw something up in a big way I'll never bother staying anywhere else in Albany.

Room Tip: We asked for a "quiet room" and were given one on the 3rd floor way back at the end of a h...
See more room tips
  • Stayed: February 2012, travelled with family
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3  Thank TerrenceDana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded 16 February 2012

Hello and thank you for your review! We appreciate the time our guests take to submit a review and love even more hearing from a senior contributor!!

We look forward to having you here and please, whether it is something big or very small, please let us know if we do screw anything up. We would really want to make it right and fix it no matter what it is.

Kathy Tabora
General Manager
ktabora@turfhotels.com

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Reviewed 11 February 2012

I just had a problem with my customer then the person at the front desk help me.

Did had the same situation with an other Hotel (Hilton) and they refused to help me!

Great and wonderful service at Holiday Inn Express!

Thanks to listen to me and helping me!

See you again and again, each time I pass by!

Bravo!

  • Stayed: January 2012, travelled on business
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Thank MysticMartin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressAlbany_NY, General Manager at Hampton Inn Albany-Western Ave/University Area, responded to this reviewResponded 16 February 2012

Thank you so much for the comment. I am glad to hear that we were able to assist.

Kathy Tabora
ktabora@turfhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Albany-Western Ave/University Area

Address: 1442 Western Avenue, Albany, NY 12203
Phone Number:
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Albany
#3 Family Hotel in Albany
#4 Business Hotel in Albany
#4 Best Value Hotel in Albany
#6 Romantic Hotel in Albany
Price Range: ₹ 7,962 - ₹ 11,975 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Albany-Western Ave/University Area 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Choose the Albany, NY hotel that is as smart as you are. We built this hotel in the right location, outfitted our rooms with up-to-date amenities, and hired a staff that delivers award-winning service. All together we provide a fresh, clean, comfortable stay with solid value. We know how important it is to be in the right spot in upstate New York. Our suburban hotel is located within 1 mile of the University at Albany, College of St. Rose, and Albany NanoTech. With easy access to Routes 87 and 90, this Albany hotel is the smart spot for a rest during your trip from New York City, Boston, Montreal or Syracuse. Only 4 miles from downtown Albany, you can visit the New York State Capitol, Empire State Plaza and Times Union Center.The Hampton Inn Albany offers our guests beautifully appointed guest rooms that welcome them to a traditional space. We have created a friendly environment designed with our guests' needs in mind.ADA accessibility is important to us. Be sure to let us know your needs and we will provide the right accessible room choice for you. ... more   less 
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Also Known As:
Holiday Inn Express Albany-Western Ave University Hotel Albany
Holiday Inn Albany

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