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“Comfy, quiet, ..........and pricey”

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Express Inn & Suites
Ranked #22 of 50 Hotels in Albany
Certificate of Excellence
Rochester, New York
Level Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Comfy, quiet, ..........and pricey”
Reviewed 21 August 2012

In the interest of full disclosure, this hotel was chosen by Priceline with an on-line bid, which may color the availability of certain rooms.

We arrived at check-in time and found that the Priceline room was a two-double room. We prefer king, so we asked if an upgrade was available, and found that a king suite was, for an added charge of $25 a night, which brought the total charge to $155 a night, plus taxes, tariffs, and fees...which is pretty steep for a Comfort Inn, we thought. In fairness, it was apparently the week when parents and students are moving back to the local colleges, and the freshmen are being oriented, so just about every hotel was filled to capacity, or nearly so. This hotel is located across the street from one of the largest shopping malls in the area, which makes it convenient for bargain hunters.

The king suite consists of a small foyer area with a sofa-bed and small "kitchen" area with microwave and apartment 'fridge, as well as a small sink and one of those stupid single cup coffeemakers that use the packets of coffee (which make it impossible to adjust the strength of the brew to personal preference). The complimentary coffee was a good brand, however. Beyond the foyer is the bed in a typical hotel set-up. The flat-screen TV is hard-mounted to the wall, which leads to my two real complaints about the room...since it's hard-mounted, it can't be pivoted so that it can be viewed from the sofa in the small foyer, and in an apparent effort to keep people from screwing up the picture (and needing hotel personnel to straighten it out), the aspect ratio is set to "wide" and cannot be changed by the user. This means that the people in programs broadcast in standard definition are always short and fat, while programs broadcast in HD are expanded so that part of the picture is lost off the edges of the screen. VERY annoying!!!

The bed was clean and comfortable, with the exception that the bedspread/comforter offended my partner's sensibilities...she thought it was unacceptably stained and dirty. Unlike so many properties, in which a slab of concrete is considered to be an acceptable mattress, this mattress was actually flexible, but firm enough to minimize disturbance to one's sleeping partner with changing positions and midnight snack forays.

The bathroom was basically clean, and a real plus was that the towels were soft, not the scratchy pieces of cloth found in so many hotels. One thing I did notice was that, while the room itself was quiet, noises from other bathrooms nearby were transmitted almost unattenuated into our bathroom...one should keep that in mind when using one's own bathroom. On the good side, the light and fan were n separate switches, removing the need to activate a howling exhaust fan when Nature calls in the wee hours.

The refrigerator was set to the "Antarctica in winter" setting, which we didn't realize until we tried to use our milk and soft drinks the next morning. We adjusted it and it was fine after that.

Breakfast was free, and was substantial enough to assuage morning hunger, if not qualified as gourmet. The usual cereals were in evidence, as were peaches and apples, juices, coffee (flavored, plain, and decaf), several kinds of yogurt, toast, bagels, and a couple of waffle makers. Hot food was pre-formed egg rounds and sausage patties that could be made into relatively tasty breakfast sandwiches using the available English muffins.

Nitpicking aside, it was, all in all, a pleasant stay...which helped to mitigate some of the pain induced by the price. I'd stay there again, but I'd like to see a better price.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue_n_Rich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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216 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
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English first
Valhalla, New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2012 via mobile

This was my second time staying here and it is a nice place. The first time I stayed was almost a year ago during Huricane Irene. I was working overnights doing work related to the Huricane. When i checked in I explained what I was in town for and that I was working 8 PM to 8AM and needed to sleep during the day. They were great about it and arranged to clean my room after 6PM each day. I returned again last week. The place does have an old feel to it but it appears that work is being done change that. Getting in and out is sometimes tricky considering Wolf Rd is a high traffic area.

Stayed August 2012, travelled on business
Helpful?
Thank NYSF71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 August 2012

It was late when we were looking for a hotel. At a rest stop I found a hotelscoupon catalog. The Comfort Inn was listed. I called to see if they would honor the rate listed. The women said that they would decide once we got there. I said we were on the road and it would take us 1/2 hour to get there and we needed to know if they would have a room for us. She said probably but would not take a reservation. Although, this was a rocky start and quite unacceptable we took a chance. I am glad we did. This is a newly renovated hotel. It was very clean. We did have a view of construction but we were so tired we didn't care. I do not know what the noise would be like on a weekday with the construction. Breakfast was good. We would stay again. Maybe the front desk staff needs to learn some manners.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 August 2012

Perhaps it was just our room, but we did not find this to be as clean or updated as noted in other reviews. The room has a slightly musty odor and looked a little worn. We would have liked to see the blankets covered with a duvet as many other similar class motels are now doing.
The breakfast buffet was adequate and the front desk personnel were friendly.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank dogski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, NY
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 August 2012 via mobile

This is a recently renovated hotel that used to belong to a different brand. For what they had to work with I thought they did a great job upgraded the beds, desk, etc. my only complaint is the doors have a decent size gap under them so you can here people talking at a normal level walking down the hallway. Other than that it is a quite hotel even though it was packed when I was there.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Express Inn & Suites

Property: Express Inn & Suites
Address: 16 Wolf Rd, Albany, NY 12205-2603 (Formerly Comfort Inn & Suites / Wolf Road)
Region: United States > New York > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Albany
#12 Business Hotel in Albany
Price range (per night): ₹ 6,552 - ₹ 11,094
Hotel Class:2.5 star — Express Inn & Suites 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn And Suites / Wolf Road
Comfort Inn & Suites / Wolf Road Hotel Albany
Days Inn Albany
Albany Days Inn

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