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All reviews social hour front desk basketball court rooms are beautiful awesome stay great hotel room was spotless the general manager i highly recommend this hotel home away from home breakfast area breakfast staff parking lot every morning convenient location complimentary breakfast hotel staff
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Reviewed 1 September 2021

We were able to check in early which was great. I really would like to thank the breakfast ladies, Shantasia, Jess & Zee. Our days started off with the wonderful delicious breakfast, smiles and clean dining area. Thank you for making our few days there so enjoyable & relaxing. We will definitely return!!

Date of stay: August 2021
Trip type: Travelled with family
Thank Trip79395
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chelsie Kellish, Guest Services / Front Office at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 6 September 2021

Dear Trip79395,

It certainly was our pleasure to have you as our guest and we are happy to have met your expectations. We’ll be looking forward to welcoming you back to the Homewood Suites Albany Crossgates Mall!

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2021

I stayed here for 40night. The room has common kitchen, I cooked dinner many time.
This hotel serve breakfast everyday and dinner only Mon-Wed. Restaurant staff is very kind. Especially, Albina is nice because she explained the menu every dinner.
Then, fitness room is also very nice. I used 2,3 time per week.
I stayed here very comfortably. Thank you!

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank musashivnpf1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chelsie Kellish, Guest Services / Front Office at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 30 August 2021

Dear musashivnpf1

We enjoy serving your needs and are delighted we were able to meet your expectations. Thank you again for this excellent ranking.

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2021 via mobile

Shanatasia and Jesse are the greatest. Always welcoming each morning. The place always clean and the food is good It gets me going every morning. Would recommend this place to my friends and family. Great Job

Date of stay: August 2021
Trip type: Travelled on business
Thank margaretpB9677DN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chelsie Kellish, Guest Services / Front Office at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 27 August 2021

Dear margaretpB9677DN,

We enjoy serving your needs and are delighted we were able to meet your expectations. Thank you again for this excellent ranking.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2021 via mobile

My go to place for any stay in Albany. Breakfast AWSOME. Shantasia, Jess, & Zee run a fantastic Breakfast and they are super fun! The whole team does a great job. Welcoming, accommodating, and super helpful. The build, rooms, and everything is super clean

Room tip: Lots of great restaurants near by and in Mall
Date of stay: August 2021
Trip type: Travelled on business
Thank BadgerTravelerScout
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chelsie Kellish, Guest Services / Front Office at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 27 August 2021

Dear BadgerTravelerScout

Thank you for this positive feedback and it was great to welcome you back to our property. We’ll be looking forward to your next visit!

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2021

Stayed at this hotel for a wedding weekend and we were not disappointed. Hotel staff was friendly and the guest rooms were clean and spacious! Would definitely stay there again if we were in the area.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank dtodd607
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chelsie Kellish, Guest Services / Front Office at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 25 August 2021

Dear dtodd607,

Thank you for this wonderful post and it was our pleasure to have you with us. We hope to welcome you back soon.

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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