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“Don't stay here unless they've totally renovated”
Review of Hotel Prima Galil

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Hotel Prima Galil
Ranked #11 of 38 Hotels in Tiberias
Reviewed 16 April 2017

We were on a Gate One Tour and they put us in this hotel for three nights. The tour was great, except for this hotel. First the positives: The manager was very nice and tried to be accommodating. The included breakfasts were excellent. The staff seemed very nice and friendly. BUT, the hotel is rundown. The lobby is nice and updated, but the rooms are terrible. Dirty is the operative word. I could look past the rundown part, but there is no excuse for dirty. The hallway carpets were stained and there was dried up liquid running down the walls near the elevator. The rooms were sparsely furnished to say the least. No drawers to put your clothes in. Closet was covered with curtains where there was obviously a door at one time. Three hangers in the closet. One of our fellow travelers asked for more hangers and got never got them. The first room we were offered, number 903, smelled so bad when I walked in that I asked for a different room. They were very nice and gave us room 606. That room was in terrible condition, with rusted hinges on the bathroom door, dust and dirt on the window sills, and the carpet was stained and dirty. We asked for another room and they offered us 903 again. We opted to stay in 606 because it turned out that 903 had a moldy odor that wouldn't go away. Each day our bed was made and we were given fresh towels. But the carpet was never vacuumed and the dust and dirt remained where it was. I complained to Gate One when I returned and they apologized and said they would look into it. It would have been a perfect trip except for this hotel. The other hotels were very nice. This hotel and its poor condition became a hot topic of discussion for many of us on the tour. Everyone I spoke with had similar complaints about their rooms.

Room Tip: Don't go here unless they get renovated.
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  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sherryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deena M, Guest Relations Manager at Hotel Prima Galil, responded to this reviewResponded 18 April 2017

Dear Guest,
Thank you for sharing with us your experience at Prima Galil
I am so sorry that you did not enjoy your stay with us and I apologize for the lack of service that you suffered being here.All your remarks were transferred to the relevant managers in order to improve our future service to our guests
I am glad that you enjoyed our breakfasts and that you find our staff nice and helpful
Good luck in your future travels!
Regards,
Alina Massalha
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 518 reviews

Reviewed 13 April 2017

The staff were most helpful.The hotel is a good base when wishing to visit the sites in the area.just a few minutes travel to many major Christian sites including Magdala that should not be missed.At the hotel the breakfasts were very good

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
Thank henryrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deena M, Guest Relations Manager at Hotel Prima Galil, responded to this reviewResponded 18 April 2017

Dear Guest,
Thank you for your review on Trip Advisor
I am glad that you consider us a good base for those who what to visit the Galilee surround, that you enjoyed our breakfasts and that you found our staff to be helpful .
Best regards,
Alina Massalha
Operations Manager

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Reviewed 4 April 2017

We stayed at this hotel for 3 nights. This is an average hotel that is in need of renovations. We stayed in room 1201. The views were amazing. We were facing the sea of Galilee. The view was worth it. The shower half door was loose and water leaked out everywhere. We managed to use something to keep it in place. It was not noisy as we were on the 12th floor. The food was pretty good. They had lots of options to pick from.

  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank roxy12c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deena M, Guest Relations Manager at Hotel Prima Galil, responded to this reviewResponded 5 April 2017

Dear Guest,
Thank you for sharing with us your experience at Prima Galil.
I am glad that you enjoyed your stay with us , especially our meals.
Your remarks about the maintenance were taking in serious consideration in order to improve our service to our future guests.
Best regards,
Alina Massalha
Operations Manager

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Reviewed 27 March 2017

Room was small and hot. Hotel had a bar and the bartender was the best part of the trip as he had a great sense of humor. It did take forever to get a drink but he was at four places at once. Buffet breakfast was good and so was the dinner but place was loud as it was huge and full of tour groups. We tried walking from the hotel at night to find an ATM or small cozy place and could not find anything but a small grocer.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ebenezer15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deena M, Guest Relations Manager at Hotel Prima Galil, responded to this reviewResponded 28 March 2017

Dear Guest,
Thank you for your feedback on Trip Advisor.
I am glad to know that our bartender lightened your stay and that you enjoyed our meals .
I hope that you will visit us again in the future!
Regards,
Alina Massalha
Operations Manager

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Reviewed 20 March 2017

This small hotel is very plain, but clean and they are willing to work hard to please guests. When we arrived, the room was hot, and air conditioning had not yet been turned on, so we opened the window and went down to dinner in the hotel. When we returned to our room, we had 18 Mosquitos on the ceiling by the light. We closed the window and phoned the front desk for bug spray. For some reason, which we never really understood, they couldn't do that, but promised that the manager would come to talk to us in about 10 minutes. As the mosquitoes began to drop to the bed, we began killing them while we waited, so by the time the manager arrived in about 10 minutes, we had thinned their numbers considerably. He explained that this was their season and said he believed the best solution would be to a suite, which they did immediately. We liked the extra room and felt they dealt with us more than fairly: they dealt with the problem and cared that we were pleased.
We ate 3 breakfasts and two dinners at their ample buffet and were pleased: there were many choices, both hot and cold, and they did an excellent job of keeping the food stocked so that even late diners had the same notices as early dinners did. For us, breakfast was included I the room rate. (They also have a nice bar area which is located up one floor from the dining room.)

  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pstreet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deena M, Guest Relations Manager at Hotel Prima Galil, responded to this reviewResponded 22 March 2017

Dear Guest,
Thank you for staying at Prima Galil and for sharing with us your experience at our hotel.
I am so sorry for the mosquitoes inconvenience , this time of the year is really hard to deal with them. I am so glad that our staff put himself at your service and help you .
Also , it's good to know that you enjoyed our buffet .
I hope you will visit us again in the future.
Regards,
Alina Massalha
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Prima Galil

Address: 1 Elhadif St, Tiberias 1410502, Israel
Region: Israel > Northern District > Galilee > Tiberias
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Tiberias
#5 Family Hotel in Tiberias
Price Range: ₹ 7,124 - ₹ 14,637 (Based on Average Rates for a Standard Room)
Number of rooms: 93
Official Description (provided by the hotel):
Hotel Prima Galil is situated on a hilltop in the center of historic Tiberias, decorated in a refreshing style- designed to give guests a feeling of serenity. Prima Galil is an unbeatable base from which to explore the Israel northern region, the Galilee and the Golan heights. • 93 Rooms with FREE WIFI in room and public areas • Family rooms and suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi-channel TV • Safe deposit box in room • Resource Library with books, maps & self-guided tours • Mini website info station - with local tours & attractions • Exhibits of Galilee products • Dining room overlooking the Sea of Galilee • Art Gallery, Bar & Garden Lounge • Swimming pool (in season) • Free wireless internet in public areas and rooms ... more   less 
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Also Known As:
Prima Galil Hotel Tiberias
Prima Hotel Tiberias
Tiberias Prima Hotel
Hotel Prima Galil Tiberias, Israel - Galilee

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