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All reviews strategic location room was clean room service indonesian food place to stay lombok airport mataram city an affordable price budget hotel visit lombok bed emergency taste backpackers
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Reviewed 19 April 2018

If you're a backpacker or budget traveller and have a plan to visit Lombok, I will recommend this hotel. Cheap price with complete amenities and the rooms are quite loose. it located at Mataram city, beetween an airport an Senggigi area

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Estu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2018

Clean and tidy room located at the city center. The room was clean and tidy. Perfect for one night stay. There's a mall within walking distance where you can grab a bite or buy some snacks from. Staff was friendly and respond to room service request very fast.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yukisnowberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2018 via mobile

I chose Idoop hotel in Mataram because of its location. I always choose place to stay wherever make my travel itinerary easier. In the city centre, easy to get transportation, easy to get food, and even better if it near to the local interesting places. And Idoop Hotel Mataram has all of my requirements. It is a modern minimalist style hotel. The bed is comfortable, bathroom is quite clean, the staff are friendly and helpful. Only the breakfast need to be improved. The omellete was not quite hotel's standard, as well as the juices (taste like syrup, not real fruit juice).

Stayed: January 2018, travelled with family
Thank riawidjaja07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

I booked 2 rooms for family vacation on 12 - 16 December 2017.
Due to a mountain (gunung Agung) disaster erupted in Bali has been impacted on the closing of Lombok Airport. We decided to cancel our vacation in Lombok.

Unfortunately, our hotel booking was a non-refundable payment. So,the travel agent asked us to negotiate directly to the hotel with consideration of emergency conditions.

Surprisingly, the hotel reservation, Mr. Rehuel Samuel, is very cooperative and agree to refund the payment without without any deductions and any penalty.

After finding the slow process of refund by the travel, we asked the hotel reservation again to help us to contact the travel. And again, Mr. Rehuel Samuel himself send an email to the travel. Then the process become smooth and fast.

Although, we never stay in the hotel before, but earlier we got customers' satisfaction from TripAdvisor'review and also other travel agent' review about the cleanliness of the hotel, good services and strategic location.

We would like to thank the hotel management, especially to Mr. Rehuel Samuel for help us with the refund approval and also the speedy response. Hopefully more successful for the hotel in the future.

Best Regards from our family.

Room Tip: best recommended, because of hospitality, cleanliness and strategic location and also affordable and value of money.
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank leonita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Located on the Cakranegara area, the hotel is very strategic. We could take a walk for enjoy Mataram food street along Pejanggik street. We asked to drop some of our luggage after check out time because we wanted to go out until evening and they were ok with that. They were very friendly :)

  • Stayed: December 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank steffanuspranoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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