I experienced too many problems to enjoy staying at this hotel.
Wifi in guest rooms is promised, but the signal is too low to connect. Sometimes there is no hot water in the bathroom, and when it’s available the shower can only be set to either too hot or cold. The card keys kept failing. In a shocking lack of security, one member of staff gave me his master key card, so for a couple of hours I could have accessed any guest room in the hotel. The walls are too thin so you can hear conversations in the room next door. Only four English language stations on tv. Staff ignore the “do not disturb” sign.
There were some positives: comfortable bed I slept well in, the furnishings are new and it’s generally clean. The staff is friendly, but completely unable to solve any problems. On my first day, the front office manager was away and nobody seemed to be in charge. When I did speak to the front office manager, he was apologetic and diplomatic, but didn’t solve any of the problems.
- Official Description (provided by the hotel):
- The Rocky Plaza Hotel is a newly renovated and built four star hotel, located in Padang's prime city area with 171 room accommodations surrounded by shopping centers. The rooms provides luxury equipment such as high quality beds by KingKoil and 29" LCD TV with electronic key card system. Free wi-fi in all rooms. ... more less
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