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Soechi International Hotel
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Reviews (231)
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Reviewed 1 January 2011

Used the Hotel as a Day room. Pickup By Driver ok smooth n vehicle used was clean. Bell hop , checkin was efficient and uneventful even though I checked in early at 8am.
Room came with free breakfast but as I was not staying overnight the manager sent e staff up to my room with an amended voucher for Bfast on the same day along w I'd n password for the wifi/ Internet. It's an extra plus point for them in customer service .

  • Stayed: January 2011
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Thank SilentBlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Manajer Hubungan Tamu at Soechi International Hotel, responded to this reviewResponded 5 July 2017

Dear Mr silentblade
Greetings from Hotel Soechi International Medan.


Thank you for taking the time to share your experience on your stay with us.

I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future.

I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests.

I look forward to meeting you personally on your next visit to Medan. I can be contacted anytime

Yours sincerely,

Andy Dijab
Guest Affair Manager

Hotel Soechi International
Managed by PT Novotel Soechi Indonesia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2010

This hotel is located in, what I assume, downtown Medan. It is surrounded by Dutch colonial style buildings. It is managed by Novotel (but how come?). The lobby has a oriental feeling to the interior. But it is a shame that the whole lobby is a smoking area. You won't get much fresh (conditioned) air as everyone is allowed to smoke indoors. The check in was a bit frustrating, since I was served by a trainee. It was taken care of when her supervisor took charge. The room amenities are 3-star standard. I went out for dinner and found that there are choices of local food just beside the hotel. But I find the hotel breakfast to be a bit oddly cooked. Some food that I use to eat dry fried, they served watery. What should be medium cooked, was served crispy. The porridge was undercooked. So, it wasn't to my personal liking. This hotel is the closest one to my regional office and it was arranged by the company. But if I were to choose, I wouldn't stay in this hotel again.

  • Stayed: November 2010, travelled on business
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Thank Aji2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Manajer Hubungan Tamu at Soechi International Hotel, responded to this reviewResponded 5 July 2017

Dear Mr aji2206.

Greetings from Hotel Soechi International Medan.


Thank you for taking the time to share your experience on your stay with us.

I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future.

I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests.

I look forward to meeting you personally on your next visit to Medan. I can be contacted anytime

Yours sincerely,

Andy Dijab
Guest Affair Manager

Hotel Soechi International
Managed by PT Novotel Soechi Indonesia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2010

I was very pleased staying in this hotel. I found out that all the staff were so friendly with their local accent of English. The color of the room is so soft that create a comfortable and cozy environment. The next morning i enjoyed a very large variety of breakfast where they provided a unique and tasty Indonesian food well of course with some American Breakfast.
Surrounding the hotel i could find a lot of small shops which a lot of accessory for ladies and kids. Moreover i found out this hotel is located in the main business district of the city.
I would not hesitate to recommend this hotel to business travelers.
In the evening i enjoyed so much the live band in the Pub. This Indonesian singers performed so well and sexy until i did not realize that it was 2 am already.

  • Stayed: August 2010, travelled solo
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1  Thank mongciumin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Manajer Hubungan Tamu at Soechi International Hotel, responded to this reviewResponded 5 July 2017

Dear Mr mongciumin

Greetings from Hotel Soechi International Medan.


Thank you for taking the time to share your experience on your stay with us.

I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future.

I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests.

I look forward to meeting you personally on your next visit to Medan. I can be contacted anytime

Yours sincerely,

Andy Dijab
Guest Affair Manager

Hotel Soechi International
Managed by PT Novotel Soechi Indonesia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2010

We have been recommended by our friends to make a trip to Medan, since it is just less than an hour from Penang and there are about 12 daily flights with 4 different airlines, mostly at very affordable airfares.
Since our kids wanted to fly, this was a good option. Furthermore had my wife heard that we might be able to find a maid if we spend some time and check out the agencies there, and of course she likes shopping which is really affordable - if you look for clothes and household stuff i.e. and some fashionable accessoires.
The truly best location for this purpose, and that was recommended by a friend who frequently travels there, is in the centre of the town. That's why we choose the former Novotel, now Hotel Soechi Intl.
We were not dissapointed. The transport from the airport was free, and the van which they used was surprisingly nice and relatively new. The welcome by the always smiling and care taking doormen was warm and made us feel at home at once. The lobby looked grand, like an old grand dame with alot of marble and real preserved palm trees in the middle, paired with a wonderful sounding piano which is played by professionals in the morning and in the late afternoon.
The room was spacious enough for us with our 3 small kids, we just ordered one extrabed with fitted easily.
The swimming pool was sufficient and not too deep, the kids enjoyed and the staff of the hotel was very kind and helpful. At one corner of the pool was an outlet from the gym with the essential treadmill, bicycle and climbermachines, from where we could watch the kids. The next morning I jumped into the hot and bubbling spa pool, then refreshed in the icy cool divepool and enjoyed the sauna. The hotel is not new, but I felt comfortable and was contented for the price we paid. The always smiling and professional acting staff members gave us tips where to shop, we joined the shuttle to get dropped at the mall, from where we visited the adjacent market. We also went around the hotel where my wife found a new handbag, some perfume, and a good hairdresser saloon. My daughter found all her accessoires for the best price even within the hotel shopping. There is also a morning market in the hotel's basement, where we found all those traditional ointments, traditional food containers etc, and showed the kids the vegie and meat/fish sellers.
In the hotel they have an affordable dinner buffet everyday, whilst for lunch we enjoyed the fresh fish and the speciality coffee-chicken in the Oriental Restaurant on the ground floor.
The evening we spent in one of the two Karaoke entertainment outlets of the hotel. We rented a room which was big enough for 10, spent about 2 hours there with the entire family. It was easy to use and we had a friendly discount as house guests. There was also a pub boosting of 2 different live bands, where we had a peep. But that was too loud for the kids. So I went with my wife the other day and we enjoyed the jazz and oldies, as well as latest hits by their house band from Jakarta.
Overall, I can recommend this hotel for those who like to be in the centre of the town. Yes, it is old but I feel it's relatively well kept and especially the friendly and helpful staff make a difference. Accessibility to local shopping (not those grand malls like everywhere in the world) is fabulous. If you need the mall-shopping, then you need to take a transport - but it's available as well. The hotel got so many entertainment and restaurant choices, which is more than enough for their standard of 4 stars.

  • Stayed: July 2010, travelled with family
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1  Thank Tsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Manajer Hubungan Tamu at Soechi International Hotel, responded to this reviewResponded 5 July 2017

Dear Mr tsup

Greetings from Hotel Soechi International Medan.


Thank you for taking the time to share your experience on your stay with us.

I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future.

I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests.

I look forward to meeting you personally on your next visit to Medan. I can be contacted anytime

Yours sincerely,

Andy Dijab
Guest Affair Manager

Hotel Soechi International
Managed by PT Novotel Soechi Indonesia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2010

Novotel was once this hotel's name, but now it is not operated by this Accord hotel chain anymore. Yet, they're still using a similar logo like Novotel. Staying in this hotel is not worth at all.
Two years ago I stayed in this hotel and have complained about so many things to the General Manager. He accepted the complaints and promised to improve their services. In the recent trip, I have no choice but to stay in this hotel again since other 4 & 5 stars hotels in this city were fully booked due to the national event at that time.
My suggestion to you is to avoid staying in this hotel. Even by using the free transportation from the airport to the hotel, you will see that the hotel management doesn't give much attention to give a good service and comfort as what guests should get when staying in a 4 stars hotel. The car is so dirty inside, not properly maintained or serviced (luckily it still can bring us safely to the hotel for checking in).
Once you arrive at the hotel you can smell kind of unpleasant odor. My room was in the non smoking floor, nothing to complain about the room space. However, the carpet in the corridor is so old and again lack of properly maintenance. The bed couldn't support your body anymore (my weight is just 65 kg), so be prepared to have back ache in the morning or sleepless night here.
The facilities e.g. sauna, massage, fitness room & swimming pool can be found in the 5th floor, but don't waste your time to go there unless you will watch the sauna and massage room condition in horror.
The breakfast in the ground floor is lousy and if you go to the oriental restaurant and inadvertently order fried rice, you will be served with meal which you could find it in the morning for your breakfast or was it from yesterday? It's just being warmed for a slightly better taste, but you can notice from the meat or rice which is not fresh anymore. I would suggest you to order steam fish or vegetables since they are fortunately still fresh.
Another interesting thing is, you will be charged for phone call if you request a taxi unless you agree to use hotel's taxi which will charge you double as when you use the common taxi. (Perhaps certain people earn their money from this arrangement, if you know what I mean).
Anyway, for a bit more money you can have a much better comfort, service and hospitality when staying in newer 4 or 5 stars hotels e.g. Grand Aston, Swiss Bell or Aryaduta Hotel. This hotel is simply odd!

  • Stayed: August 2010, travelled on business
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8  Thank DaCaDa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy D, Manajer Hubungan Tamu at Soechi International Hotel, responded to this reviewResponded 5 July 2017

Dear Mr Dacada

Greetings from Hotel Soechi International Medan.


Thank you for taking the time to share your experience on your stay with us.

I was most disturbed to learn of your disappointment on your recent stay with us. Please accept my sincere apologies for any inconvenience caused and be assured that we will thoroughly investigate all matters concerned and corrective measures will be taken where required to ensure no repetition in the future.

I thank you for bringing the matter to our attention, giving us a chance to rectify our shortcomings in our continuous effort to improve and maintain our standards of service to our valued guests.

I look forward to meeting you personally on your next visit to Medan. I can be contacted anytime

Yours sincerely,

Andy Dijab
Guest Affair Manager

Hotel Soechi International
Managed by PT Novotel Soechi Indonesia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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