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“Great Room but dissapointed with staff at Spa” 4 of 5 bubbles
Review of Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
Ranked #3 of 69 Hotels in Medan
Bandung, Indonesia
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Great Room but dissapointed with staff at Spa”
4 of 5 bubbles Reviewed 9 September 2012

Thanks to previous comment made, we enjoyed complimentary internet services in different devices.
Check in process was smooth. The Reception was very informative.
There will be fine charge if you smoke in non smoking room at 2 millions rupiahs.
Room and bathroom are spacious especially in the corner room.
Lighting is a bit dark for business travelers.
The breakfast was a bit slow. I asked for 1 more cover and the staff asked too many questions that in the point, she did mind to add the cover until the guest coming...:(
For coffee lover, they offer latte or cappuccino too instead of regular one. But hot Chocolate will be an additional charge.
A lot of trainees and lack of supervision in Breakfast time.
You will see, it took long for them to see our dirty plates and picked them up.
Last, the staff in Spa reception... she was not friendly, not welcoming, talking to the guest like wanted to fight, and not knowledgeable.
The spa locker are using the wash basin as their own and not alert when the guest was coming in. They just continued what they were doing...:(((

Room Tip: Take the corner room.
See more room tips
  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bellab0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, 12 September 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Medan.

Thank you for taking the time out to inform us of the difficulties you have encountered. Please accept our sincere apologies for the unacceptable service provided to you by the Spa Reception. We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times.

Regarding the service provide by our staff on the breakfast time, rest assured that we will emphasize on training for our future guests.

Likewise, we are pleased to read that you appreciated the service of our receptionist. Your kind words have been passed on to the Front Desk team.

We hope that this experience will not impair your trust in Grand Swiss-Belhotel Medan and that you will give us the opportunity of welcoming you again soon.

Best regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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676 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Townsville, Australia
Level Contributor
143 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed 8 September 2012

We recently stayed here for 4 nights and were very impressed. It was a short drive from the airport and has a very big shopping centre attached to it, with lots of places to eat! The room was very spacious and a magnificent bathroom with a huge dinner plate size shower head!!! Breakfast was excellent, although not quite as much choice as I have experienced in other places. Had dinner at the rooftop restaurant on the first night. Outdoors, overlooking the city lights... beautiful meals, was a lovely night! Highly recommend this as a place to stay if in Medan!

  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen7392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, 12 September 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!
We sincerely appreciate you taking the time to inform us of your recent experience in Grand Swiss-Belhotel Medan.

It is feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.
We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
193 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 29 August 2012

When we first checked in, I was impressed with the location, newness of the hotel and good conditions of the rooms. There's a shopping mall right behind the hotel ... one of only two modern shopping complexes in Medan city. The other larger one, Sun Plaza is about 800 metres away and walkable. Two streets away is a street which sells the local cakes ("kuey") which Medan is famous for. And, it's quite near the central business district. I would be happy to stay hear during my next business trip. However, I did not have a very good encounter with a particular staff at the pool/gym/wellness centre. Yes, we were there during a local holiday, the hotel was packed with locals, many taking advantage of the situation and packing whole families of 4 or 5 into a room which is meant for two and sending the whole family to the small pool as well. So, I can see why a certain element of control is required. When I asked for towel to use in the gym, she impolitely told me I was only allowed a maximum of two to a room and although I hadn't taken my towel, she insisted I had. A standoff lasting a minute or two ensued before a more discerning colleague stepped in to say that I really hadn't take a towel. When my wife tried to book a massage with the same difficult staff, she insisted that my wife book a time which suited her schedule and made no attempt to check the schedule and accommodate my wife's requested timing. Wifey was quite flexible and so long as it was no immediately as my wife wanted to spend half an hour at the gym before the massage and was happy to do it anytime later including the next day. Naturally, my wife didn't bother try booking her massage again after that experience. Another negative was the way the free internet access was administered. We were given a coupon which only allowed one device to access the internet at any one time. There were two of us. These days, a typical business traveller would have at 2-3 devices - phone, laptop and a tablet. A later found out that it's possible to get two or more coupons so my suggestion would be to ask for more than one if there are more than one person sharing the room requiring access to the Internet or if you have multiple devices.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Shrek-loves-Fiona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, 30 August 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Grand Swiss-Belhotel Medan.
It is valuable for us to improve our facilities and services to ensure you enjoy to stay with us.

We were deeply sorry to read about your unfortunate experience at the Gym & Spa. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests.

Your remark has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

We hope this unpleasant incident will not deter you from patronizing us, and we hope to have the pleasure of welcoming you and your family again during your next visit to Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vientiane, Laos
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 August 2012

Located in centre of city, big rooms, placed on top of a cafe mall, walking distance to kampung keling (food haven) and Sun plaza is just across. What else can you get?....If you want more than that, try JW Marriott with double rate.

  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RH_Project
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, 29 August 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking the time to sharing your comment on TripAdvisor during your recent stay at Grand Swiss-Belhotel Medan!

We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel.

We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sidoarjo
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 27 August 2012

i never go to medan. when my husband was on business affair, i accompanied him. it was may 2011. the hotel is located in downtown. not far from polonia international airport, just 20 minutes in peak time. there is a mall in first floor, you can shop there. many branded shops have their boutique there. reservation and service are good. nice place. the swimming pool is on 6th or 7th floor. it is not big but comfortable. you can choose any cuisine at breakfast. choose everything you like.

Room Tip: if you like downtown views, ask for street side room. other wise, take the pool view.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jok_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, 29 August 2012
Dear Valued guest,

We would like to express our gratitude to you for choosing our hotel as your accommodation choice during your recent visit to Medan, and for sharing your appreciation with us.

We are very pleased to read that you had an excellent stay with us and particularly value our hotel. It is always encouraging for us to learn that our guests are satisfied with our products and services as it is what we strive for everyday.

We thank you for your continued support and hope we will have the pleasure of serving you and your family again soon.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Swiss-Belhotel Medan

Property: Grand Swiss-Belhotel Medan
Address: Jl. S. Parman 217, Medan 20112, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Medan
#2 Luxury Hotel in Medan
#3 Family Hotel in Medan
#3 Business Hotel in Medan
Price range (per night): ₹ 4,011 - ₹ 9,025
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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