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All reviews ocean view corner room swimming pool great view accor hotels lounge bar business trip best hotel in town complete facility visited this hotel nice pool modern hotel recommended hotel room was spacious smoking floor family with kids enjoy the view
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Reviewed 30 January 2018

During this stay in Novotel Lampung for a weekend getaway, as usual, the provided service is excellent for the repetitive time ive been here for business trips. My mom had her first stay here and really enjoys the provided hospitality and Services.

The Room is nice,
The Breakfast is nice,
And as usual, the view from all areas of the hotel is stunning

Definitely recommended and will be 1st choice during my next stay in Lampung.

Date of stay: January 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank MuhammadRifkyZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded 5 February 2018

Dear Mr Muhammad Rifky,

Warmest greeting from Novotel Lampung,

First of all, we thank you very much for staying with us on your visit to Bandar Lampung.

Thank you for sharing your very excellent review about your recent stay at our beloved property, Novotel Lampung. We are so enthusiastic to get very nice feedback from a wonderful guest like you. Your comment such a booster for the entire team to keep maintain the excellent service for every guest in our hotel.

We are always waiting and welcome other chances of your coming at anytime to our hotel. Our team will always be ready to give you memorable stay. If you would like to share more about our hotel, please do not hesitate to contact us directly by email to gm@novotellampung.com.

Thank you and Have a great day!

Best Regards,

Lalu Aswadi Jaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

the room being upgraded and get a great view. Nice ambience and very clean. Though it was a smoking room, but I don't really like to smoke in the room, then I realize there was this kind of 'sitting area' in the shower area that can see thru watching TV. So it was a great experience watching TV while smoking in the bathroom :)

Date of stay: January 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank AsriRatna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded 31 January 2018

Dear Mrs AsriRatna,

Warmest greeting from Novotel Lampung,

First of all, we thank you very much for staying with us on your visit to Bandar Lampung.

Thank you for sharing your very excellent review about your recent stay at our beloved property, Novotel Lampung. We are so enthusiastic to get very nice feedback from a wonderful guest like you. Your comment such a booster for the entire team to keep maintain the excellent service for every guest in our hotel.

We are always waiting and welcome other chances of your coming at anytime to our hotel. Our team will always be ready to give you memorable stay. If you would like to share more about our hotel, please do not hesitate to contact us directly by email to gm@novotellampung.com.

Thank you and Have a great day!

Best Regards,

Lalu Aswadi Jaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018

I have been to this hotel for several times. There was time when the hotel service was getting poor, however this time when I stayed everything become more better. Staff are friendly, towel are cleaner, room are cleaner.
But hotel still need to check their property like shower was broken and not fixed yet and i can spot a big palm on the window.
Overall the stay was okay.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels
Thank vonnyv2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded 29 January 2018

Dear Mr / Ms Vonni,

Warmest greeting from Novotel Lampung,

We thank you for delivering your review about your stay experience at Novotel Lampung. What a nice feed from a good guest like you and we're so excited to know that! Every detail comment from you boost up our spirit and motivation to serve every guest well.

We hope you will offer us other opportunities to give you memorable experience in the future. If you would like to share more about our hotel, please feel free to contact us by email to gm@novotellampung.com. Thank you and have a great day.

Best Regards,

Lalu Aswadi Jaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

The first time we stayed at NOVOTEL LAMPUNG, it has been a years ago. This year we are back to this Hotel to visit our family in Lampung and we are impressed that the property is getting better with continuous upkeep and improvements around their facilities.
We booked a Premier ocean room and We glad we did. The view was so beautiful from our room, the room was spacious and comfortable for the family, but to be honest it's a pity that the hotel doesn't provide for an extra bed.
The c/i & c/o were going smooth the front office staff were always helpful and courteous. Breakfast was delicious with plenty of varieties to choose from. Free wifi was available, strong signal throughout the hotel.
Once again we truly enjoyed our stay in Novotel Lampung. Thank you for all the staff!!

Date of stay: January 2018
Trip type: Travelled with family
Thank TioT72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded 17 January 2018

Dear Mr Tio,

Warmest greeting from Novotel Lampung,

First of all, we would like to thank you very much for staying with us on your visit to Bandar Lampung.

Thank you for sharing your nice review about your recent stay at our beloved property, Novotel Lampung. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities.

We are always waiting other chances to serve you much better on your next stay at Novotel Lampung. Our team will always be ready to give you more enjoyable stay. If you would like to share more about our hotel, please feel free to contact us directly by email to gm@novotellampung.com.

Thank you and Have a good day!

Best Regards,

Lalu Aswadi Jaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

This was the first time I stayed at this hotel, The staff truly makes this place a pleasure to stay at...The team really knows how to make you feel welcomed. The room was comfortable and clean, The food at the restaurant was good and breakfast buffet was plentiful with traditional & western dishes on offer every morning.
Now, special mention and thanks to Ms. Vika & ms. Lenny that made our stay memorable despite the stress from my work, they were there from the very moment I arrived, they acknowledged me every time I saw them. Their genuine smile at every greeting was very infectious. This also goes to all the hotel staff. Everyone was friendly and always smiling no matter what they were doing.
Keep up the good work Novotel Lampung!! Looking forward to seeing you all soon!!

Date of stay: January 2018
Trip type: Travelled on business
Thank mahesha10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded 29 January 2018

Dear Mr Mahesa,

Warmest greeting from Novotel Lampung,

We thank you for taking the time to share your valuable feedback during your recent visit at Novotel Lampung.

We much appreciate your positive feedback with regards to our lobby, staffs and room’s condition.

We will share your positive feedback to all our team as encouragement for them to deliver the best service possible to entire guest.

Once again thank you for your comment and we look forward to the opportunity of being of service to you again in the future.


Best Personal Regards,


Lalu Aswadi Jaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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