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All reviews great hospitality recommend this hotel room service business trip nice place to stay nice room check in process local food losari beach alicia accor endah services monument cleanliness mba taste
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182 - 187 of 1,980 reviews
Reviewed 29 September 2018

It location and services make it a great experience. There is wide variety of options in the breakfast menu. Organized conference in the ball room and it was great experience. Special vegetarian meals served for me

Room tip: Chose room with view of the sea
Date of stay: September 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Damodar B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Makassa... G, Manajer Kantor Depan at Novotel Makassar Grand Shayla, responded to this reviewResponded 29 September 2018

Dear Damodar B,

Warmest greetings from Novotel Makassar Grand Shayla!

Thank you for choosing us during your trip in Makassar.
It is a great satisfaction for us to see that you have shared your experience in here and you felt impressed by our staff services. This is our motivation to continue working hard.

We cannot wait to welcome you again during your next visit to Makassar

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

Stay the night in this hotel very memorable, good service and highly recomended. Every time the staff it is always check what i want. Sometimes they called me in the room. Thanks to Caca always help me during my stay!

Date of stay: August 2018
Trip type: Travelled solo
Thank Ridwan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Makassa... G, Manajer Kantor Depan at Novotel Makassar Grand Shayla, responded to this reviewResponded 28 September 2018

Dear Ridwan A,

Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the 5 star rating and great comment, really appreciate. I was delighted to read that you enjoyed our cleanliness and staff friendliness, it is our priority to maintain quality of service at all level.

I will pass your positive comment to all of our staff especially to Caca our Guest Relation Officer, convince that these feedback will encourage all team to continuing and maintain the level of service

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

I am still staying at 627 from boskalis. Room is nice. Food is nice. Everything is very very nice. Service also very good. Thanks to mercy, Sonia and Aidan for special treatment. Very very good and nice

Date of stay: September 2018
Trip type: Travelled on business
Thank alimohammed2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Makassa... G, Manajer Kantor Depan at Novotel Makassar Grand Shayla, responded to this reviewResponded 16 September 2018

Dear Alimohammed2018

Warmest greetings from Novotel Makassar Grand Shayla!

Thank you for choosing us during your stay in Makassar..
It is a great satisfaction for us to see that you have shared your experience in here and you felt impressed by our staff services. This is our motivation to continue working hard.

We will always ensure you have great stay with us.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

We love to stay @ Novotel Makassar Grand Shayla. This hotel very comfortable and highly recommended because the staffs very helpful and have good attitudes. Time passed so quickly when I stayed at this hotel with my friends. We spent a lot of time @ executive lounge when we had free time. Thank mb Caca for your hospitality.

Date of stay: July 2018
Trip type: Travelled on business
Thank santidewitan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Makassa... G, Manajer Kantor Depan at Novotel Makassar Grand Shayla, responded to this reviewResponded 16 September 2018

Dear Santidewitan,

Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the 5 star rating and great comment, really appreciate. It is our priority to maintain quality of service at all level. Convince that these feedback will encourage all team to continuing and maintain the level of service

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

Coming for holiday and feel happy with mu decision. Everything looks in control. Besy point of the hotel is the services from the staff. Somebody at lobby looks so nice. Help us for everything and always greet in good smile. Thanks mercy for everything. In another time will choose novotel again

Date of stay: August 2018
Trip type: Travelled solo
Thank linaratnasarimemed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Makassa... G, Manajer Kantor Depan at Novotel Makassar Grand Shayla, responded to this reviewResponded 13 September 2018

Dear Linaratnasarimemed,

Thank you for your stay at Novotel Makassar, on behalf of team i would like to thank you for the 5 star rating and great comment, really appreciate. I was delighted to read that you enjoyed our cleanliness and staff friendliness, it is our priority to maintain quality of service at all level.

I will pass your positive comment to all of our staff especially to Sonia our Guest Service Attendant, convince that these feedback will encourage all team to continuing and maintain the level of service

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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