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Reviewed 17 September 2018

First time in makassar city and first time stay one night at Claro Hotel. As i know, the driver airport said the hotel is very big and very good. And the trully yes.. it is nice hotel very comfort room. i can sleep very well.. The breakfast nice taste also. I will stay again in Claro Hotel if i visit again.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank dewilauw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Clarion M, General Manager at CLARO Makassar, responded to this reviewResponded 16 December 2018

Dear, Mrs. Dewi M

Thank you for choosing Claro Makassar for your stay in Makassar.

We are thank you for taking your time to share during stay at the Claro Makassar. Your feedback is important for us, we will improve our services in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Anggiat Sinaga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

Everytime I come to Makassar I always stay at this hotel. The cleanness inside my room is excellent. Bu Haryati as Front Office Manager and all his team (mas Arul and others sorry I cannot remember all their name) are very helpful in all my request. They are promt response, also in Reception as a front liner hotel I don't have any dificulties in check in and check out, also for book the reservation team (mbak Ayu) is easy and knowing well my special request. The pool team also good.

The Breakfast menu is tasty, I recomennded fully staying at this hotel. I will come back soon. Only the problem is in parking while only drop off or pick up they charge in so it's so sad for the taxi driver or Grab, unless we are the quest listing there so we can ask FO the free ticket for the parking area. But if we want to check in first after the Taxi drop us the parking procedure will ask Rp. 5000 for drop only . Maybe the solution is only a few minutes only for drop off or pick up less than 10-15 minutes should be free. I hope this positive comments could give positive impact for Clarion and now become Claron become better and better.

Room tip: pool View is better
Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank oetami
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Clarion M, General Manager at CLARO Makassar, responded to this reviewResponded 16 December 2018

Dear, Mrs. Oetami

Thank you for choosing Claro Makassar for your stay in Makassar.

We are thank you for taking your time to share during stay at the Claro Makassar. You are a guest who is very much waiting for us to arrive at the hotel. Also thank you for the extraordinary comments you gave us, from your comments that motivated us all to be better at providing services in the future. Enter your information about the parking procedure to drop only, we have updated the policy. We already give free 5 minutes drop.

Once again entering from you means a lot to us. Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Anggiat Sinaga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

Lobby:
As this is not my first time stayed in this hotel, the lobby still the same. Since this is our independence month, they put miniature of Sukhoi SU-35 in the lobby. Nice. The staffs were friendly.
Room:
the room sure need renovation...they change the name but not yet improve or renovate its rooms...the room not small but since many things need to be renovated, I could not say anything than...too bad...
Food:
Breakfast was standard, it serve local food also, if you would like to try.
Service:
We conducted event in this hotel, staffs respond and service for this were standard, not the best one. But since this is the hotel that have big ballroom, many event conducted here.
Location:
located in Makassar main road, but still far from mall of other attractive spot of Makassar. Only small store next to hotel and this is the same complex with spa.
Summary:
If you travel to Makassar and need hotel in city centre, this is the one. The food good enough. but if your will conduct event in here, please have tight follow up with them to make sure your event will run smooth...

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Wicak P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Clarion M, General Manager at CLARO Makassar, responded to this reviewResponded 16 December 2018

Dear, Mr. Wicak P

Thank you for choosing Claro Makassar for your stay in Makassar.

We are thank you for taking your time to share during stay at Claro Makassar. We apologize for your inconvenience during your stay this time, your comments are very meaningful to us. Thank you for all the input you have given us, your input is very much our concern. We hope this will not be an obstacle for you to come back to Claro Makassar.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Anggiat Sinaga
General Manager

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Reviewed 8 August 2018 via mobile

Love this hotel with nice room, very complet breakfast and delicious. Have a big ballroom for wedding, concert, conference or expo. Friendly staff and helpfull. Big pool with café. Great location. Highly recommended

Date of stay: June 2018
Trip type: Travelled with family
Thank annychalderon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Clarion M, General Manager at CLARO Makassar, responded to this reviewResponded 16 December 2018

Dear, Miss. Annychalderon

Thank you for choosing Grand Clarion Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking the time your time to share during stay at the Grand Clarion Hotel Makassar. Your feedback is important to us, specially you comment about our nice hotel and breakfast. We will improve our service going forward so that we continue to make every experience extraordinary during your stay

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Anggiat Sinaga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

Good and comfort hotel, nice to stop by.. the room is clean and tidy, good and friendly hotel staffs but, the food little bit too sweet, even for a javanese who is always eat sweet food. Perfect getaway for weekend in Makassar

Date of stay: August 2018
Trip type: Travelled on business
Thank habibie a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Clarion M, General Manager at CLARO Makassar, responded to this reviewResponded 16 December 2018

Dear, Mr. Habibie A

Thank you for choosing Grand Clarion Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking the time your time to share during stay at the Grand Clarion Hotel Makassar. Your feedback is important to us, we will continue our service the better the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Anggiat Sinaga
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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