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Reviewed 30 September 2018 via mobile

If you are looking for a high standard place to stay in Makassar, with good food, good location next to a mall, extremely clean, outdoor swimming pool with open space, this is the place. Highly recommended.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank mayal418
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JackieLim, General Manager at The Rinra Makassar, responded to this reviewResponded 15 October 2018

Dear Mr.Reza A

Warmest Greetings from The Rinra Makassar,

Thank you for choosing The Rinra Makassar as your destination to stay in and sharing your valuable review. Thank you for sharing your memorable experience while stay at The Rinra Makassar and giving us perfect rating on TripAdvisor. We are glad to hear that you are satisfied with the prompt and courteous service of our staff and we are really pleasure to know that highly recommend of our hotel. It has been our mission to deliver ultimate service and product to exceed guest expectation.

It has been an honor to be at your service and we certainly look forward to welcoming you back here upon your upcoming visit.

Regards,

Jackie Lim
General Manager

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Reviewed 4 September 2018 via mobile

I was stayed at The Rinra hotel last week with my family. My first impression about the hotel, they have amazing staff, especially reception fast check-in with their smile also the swimming pool really amazed me, what a wonderful sunset? Thank you Rinra for created a memorable experience for me and my family

Date of stay: September 2018
Trip type: Travelled with family
Thank Wins_09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JackieLim, Manajer Umum at The Rinra Makassar, responded to this reviewResponded 9 September 2018

Dear Mr. Wins_09,

Warmest Greetings from The Rinra Makassar,

Thank you for choosing The Rinra Makassar as your destination to stay in and sharing your valuable review. Thank you for sharing your memorable experience while stay at The Rinra Makassar and giving us perfect rating on TripAdvisor. We are glad to hear that you are satisfied with first impresssion upon check in and we are really pleasure to know that you impressed with all our hotel facility with the amazing view especially on the sunrise and the sunset and also have a great rooms and modern concept.

It has been an honor to be at your service and we certainly look forward to welcoming you back here upon your upcoming visit.


Regards,

Jackie Lim
General Manager

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Reviewed 28 August 2018 via mobile

This hotel have amazing view, sea and city of Makassar. I stay in business room with sea view, dont ask, its worth it. Especially on the sunrise and the sunset.

Have a big pool, with good food in the restaurant. Minus is only the pool is open for public, so guest do not have a private time to chill on the pool.

Have connecting access to the mall is also a extra point.

Date of stay: January 2018
Trip type: Travelled solo
Thank gemawahyudi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JackieLim, General Manager at The Rinra Makassar, responded to this reviewResponded 31 August 2018

Dear Mr. Gema W,

Warmest Greetings from The Rinra Makassar,

Thank you for choosing The Rinra Makassar as your destination to stay in and sharing your valuable review. Thank you for sharing your memorable experience while stay at The Rinra Makassar and giving us perfect rating on TripAdvisor. We are glad to hear that you are satisfied with our choice of food in Lontar Restaurant and we are really pleasure to know that you impressed with all our hotel facility with the amazing view especially on the sunrise and the sunset and also have a great rooms and modern concept.

It has been an honor to be at your service and we certainly look forward to welcoming you back here upon your upcoming visit.


Regards,

Jackie Lim
General Manager

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Reviewed 24 August 2018 via mobile

We did 3 hotels in Makassar so it helps to to do a good comparison.
Rinra is nicely located with a see view and next to a new mall which is convenient if you need to go to a pharmacy or a supermarket. There are also some nice restaurants.
The hotel has a good infinity pool - a bit windy. The only negative point would be the proximity of a dirty river which can be smelly some time.
The room a really good and the breakfast too.
Staff is good and speak well English.
I highly recommend this hotel.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Gregg_DXB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JackieLim, General Manager at The Rinra Makassar, responded to this reviewResponded 31 August 2018

Dear Mr. Gregory G,

Warmest Greetings from The Rinra Makassar,

Thank you for choosing The Rinra Makassar as your destination to stay in and sharing your valuable review. Thank you for sharing your memorable experience while stay at The Rinra Makassar and giving us perfect rating on TripAdvisor. We are glad to hear that you are satisfied with the prompt and courteous service of our staff and we are really pleasure to know that you impressed with our Phinis Point Mall. It has been our mission to deliver ultimate service and product to exceed guest expectation.

It has been an honor to be at your service and we certainly look forward to welcoming you back here upon your upcoming visit.

Regards,

Jackie Lim
General Manager

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Reviewed 23 August 2018 via mobile

The hotel is lovely, the rooms are spacious with a great view. The pool is absolutely gorgeous but sadly does not have enough deck chairs, none with a table beside it. Sadly my visit turned sour when at 10.30pm at night a male staff member decided to wake me up and call my room for no reason, only to speak in bahasa Indonesian and then hung up when I said it was inappropriate. When I complained to the front desk, their English was not good enough to understand how inappropriate this was. I am a lone female traveller in her 30's in a city that is conservative and not very welcoming of single females. Having a caller at that time made me feel vulnerable for the first time in Indonesia (and I've been travelling here for 3 months). Really unsettling, please train your staff on respecting guest privacy.

Date of stay: August 2018
Trip type: Travelled solo
2  Thank NickLaraJonah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JackieLim, Manajer Umum at The Rinra Makassar, responded to this reviewResponded 30 August 2018

Dear Ms. Lara A,

Warmest Greetings from The Rinra Makassar,

First of all, allow us to say Thank You for chosen The Rinra for while stay in Makassar. Regarding your comment about our hotel staff service are make you unpleasant stay, We apologize for your inconvenience.

We have forwarded this message to the department concerned to review this case and would make an improvements. We hope you would be see our improvements in your next visit.

Once again thank you for staying in The Rinra Makassar, Ms. Ms. Lara A and we are looking forward to welcoming you back on your next trip in Makassar.

Regards,

Jackie Lim
General Manager

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