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“Eska Massage”

Eska Wellness Spa Massage and Salon
Ranked #15 of 70 Spas & Wellness in Batam
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Owner description: Provides a head-to-toe spa experience with an extensive selection of treatments and therapies. ESKA offers a menu of pampering treats such as massages, manicure, pedicure, hair treatment only from the salon, facials with high end Japan Tech, eye treatment, ear candling, hydrotherapy treats, refreshing scrubs, body slimming program, permanent hair removal with PTF. Escape from the hustle and bustle of city life to a place of Essential, Soothing, Kindly and Ambience Tranquility.
Reviewed 16 January 2018 via mobile

Visited Eska Massage on 12th Jan'18. They are allocated at Mega Mall. During the massage they will assure and check is the stroke too strong or weak for us. The environment was clean and nice. The opposite view in the room was really awesome. After the session ended they also served us with ginger tea. We will definitely be back again.

2  Thank Eileen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (378)
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"mega mall"
in 37 reviews
"main branch"
in 7 reviews
"value for money"
in 27 reviews
"hair salon"
in 8 reviews
"my friend"
in 16 reviews
"from head to toe"
in 6 reviews
"ginger tea"
in 13 reviews
"customer service"
in 10 reviews
"hair wash"
in 4 reviews
"ear candling"
in 7 reviews
"nice ambience"
in 6 reviews
"batam centre"
in 7 reviews
"great service"
in 8 reviews
"place is clean"
in 4 reviews
"ferry terminal"
in 10 reviews
"package"
in 76 reviews
"body"
in 36 reviews
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38 - 42 of 378 reviews

Reviewed 16 January 2018

4 of us were here and spend around 3 hours for the various packages.
The price is reasonable, not cheap though but still value for money. You get what you pay.
Massage was good, enjoyed the body scrub and body mask spa as well.
we also took a hair wash package after the medi / pedi session.
it is a nice place to pamper yourself from head to toe :)

Upon leaving from the spa to ferry terminal, the staff noticed that it was raining and actually send us to ferry terminal with their company shuttle.

Thank Alberttancl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Went for a girls day to salon. The staff was very confused at the kind of mani / pedi we wanted. (Just the usual gel nails). All of our polishes came off withina week. Also paid extra for spa pedicure and did not get a spa pedicure. The staff did not appear to be very knowledgeable on how to even paint my nails. They had to be redone by someone else. Very slow!
I had been to a small place in Kepri Mall and it was less expensive and was very good service!
I expected more out of a hotel spa.

Thank Fmm70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, Public Relations Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 15 January 2018

Dear Ms.Fmm70,

We are glad that your manicure and pedicure came out perfectly!
We are surprised that you had an unfavorable reaction to the spa pedicure which is all performed based on our standard operational procedures.
Regarding the polish, we use the branded polish from OPI and Orly made from the US. Also, if your polish was indeed ripped off, we are most certainly, it is not as usual which is basically can last to 2 weeks for normal polish.

Our team aims to please and we do everything in our power to create the best possible experience with the highest grade genuine products from the USA.
Which is why we always urge our customers to let us know if their experience in nothing short of spectacular, so we can make it right for them.

Thanks so much to all Tripadvisor readers for spending the time to read this response.
We always serve our clients with utmost care and if someone is not satisfied, they can always come back and we will take care of them! That is our promise at Eska!

Eskaly Yours,

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Reviewed 2 January 2018 via mobile

Me n my husband Wen to e hotel massage tat is at best western panbil eska spa... We book for 90mins but dey only massage me for 1hr n 30mins dey just do warm up!!! Is very bad cos I'm paying for 90mins massage!!!! N even tell my therapist my contra-indication but yet dey just ignore it!!! VERY BAD THERAPIST!! I HATE IT!!! PLS DON GOT TO E SPA ESKA BEST WESTERN PANBIL!!! E SPA THERAPIST IS BAD!!!! EVEN CHARGE ME FOR COUPLE ROOM WEN IMMA HOTEL GUEST!!!

Thank dulillah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EskaWellnessSpa, Public Relations Manager at Eska Wellness Spa Massage and Salon, responded to this reviewResponded 15 January 2018

Dear Ms.Dulilah,

Our dear customers and reviewers, getting unwarranted negative reviews like this hurts our reputation, our business, and our hearts.
We work really, really hard to bend over backwards for every single customer and treat them with the utmost respect and kindness, and in return we would hope that they would be kind to our staff as well.

Regarding the review details, every massage has warm up session which is also massage along your body to relax your tension. Our staff is always wants to please and do our best to provide options and be flexible, so they tried to do their best. Many with more than 10 years experience. Most of them do not follow a fixed set of movements even when they have been taught but rather vary their focus and techniques according to different customer's body conditions. It is difficult for management to ensure they follow a fixed set of movements in the room because at their expertise level, they will do what they think is best for customers. Our growing of regular customers accept these differences and that's why we are still one of the most highly recommended spas in Indonesia.

To regulate booking traffic for the couple room and minimize service issues related to couple room booking, we charge a Rp.100.000 of couple room used for ala-carte treatment. However, if you take the Eska couple wellness spa packages, we will assign the room to you with no additional charges.
Perhaps our BWPP staff failed to explain clearly to you our policy thus resulting in your disappointment. We trust you will find the above explanation reasonable and fair.

We sincerely apologize if your massage experience wasn't as relaxing as you'd hoped it would be. As we mentioned on this forum countless times, if your services or experience isn't 100 percent to your satisfaction, please let us know in person at front desk or by e-mail , and we will make sure to make it right for you. Satisfaction is guaranteed at Eska and we stand by that.

Eskaly Yours,



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Reviewed 26 December 2017 via mobile

Overall decent spa. Visited the location in Nagoya mall. Staff was friendly. Service was mixed - some staff was good while others just ok. Rates are good.

Thank TheVeggieWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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