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“Adequate”

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Garden Palace Hotel
Ranked #49 of 134 Hotels in Surabaya
Surabaya, Indonesia
Level 5 Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Adequate”
Reviewed 17 July 2012

Stayed here for 5 days 4 nights.

The good:

(1) Excellent location near major shopping malls.
(2) Rooms are bright and tastefully decorated.
(3) Breakfast buffet had a good selection and staff were efficient in serving coffee/tea and bringing fresh crockery and cutlery.
(4) Spa service was good. My friend and I had the traditional javanese massage. My masseuse Wiwik was skillful and applied firm strokes that were really therapeutic.

The bad:

(1) The toilet was old and tired-looking in contrast with the room, and could do with some renovations. When I started using the showerhead, water started cascading down the wall on which the showerhead was affixed. Further, the vent above the bathtub started to leak.

Fortunately, the repairman came very quickly after we called Front Desk and resolved the problem. We were told it was "an air con problem".

(2) After checking into the room, we left the room to go to the mall, and removed the key card from the slot for electricity. This effectively turned off all the lights and the TV.

Upon returning at night, we returned the key card to the said slot, but to our surprise no light came on. In the darkness, we groped about (this being our first day, we were unfamiliar with the layout) until we found the light switches. To our dismay, the light switches had all been PHYSICALLY switched off.

This is the first time I encountered housekeeping staff actually physically turning switches off. This is wholly ridiculous, given that electricity will only be supplied with a key card in the slot for electricity anyway.

(3) Housekeeping was also unsatisfactory in that there was no consistency in the amenities that were given. For example, the 1st day we did not get bath foam, but on the 2nd day we did.

Overall a pleasant enough stay but the hotel should really invest in refurbishing the toilets and improving housekeeping.

Room Tip: They have a floor plan at the reception. Ask to see the floor plan when deciding on which room to ch...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StanSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
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English first
Sydney, Australia
Level 4 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 July 2012 via mobile

We stayed here only for one night and that was a complete blessing. We were given a room on the sixth floor that upon first inspection seemed quite spacious and clean. However as our stay progressed things deteriorated to a point that we were incredibly happy to check out the next day.
We went to a wedding during the evening and upon return we went to the bathroom to find the tap had leaked considerably all over the counter and soaked our toiletries and bag.
We went to bed and had the air con turned on, but the noise coming from it was unbearable. We then spent a very uncomfortable Saturday night in a very warm room.
We were then amazingly awoken at 8am Sunday morning by the constant hammering and drilling sound seemingly from the room next door. We called reception to ask what was going on to be told they were renovating the 5th floor. AT 8AM ON A SUNDAY MORNING. Now I have worked for a long time in hotels and this is hugely unacceptable! At no time during the booking or check in process were we informed this was going on.
So after a dreadful nights sleep we went for breakfast. Only to be told we couldn't have cooked eggs because they had run out!! Unbelievable!! The staffing the buffet restaurant seemed to not give a damn.
Overall there is no way on gods earth that I would ever stay in this hotel ever again.
The managers of this property really should be ashamed of the way this hotel is being operated at the moment.

Stayed July 2012, travelled as a couple
Helpful?
6 Thank shrek73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Ripley, Mississippi
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 July 2012

My first attempt at hotel reservation was Tunjungan Hotel, when they decided to double their room rates when i called em up on the next day, then i decided to call Garden, they gave me a remarkable offer i cannot resist, stayed for 11 days, they gave me a special long stay rate, on the top of THAT, they threw in a free laundry for each and everyday we stayed .... just WOW !!!

They also have a club on hotel location called Cats Pajama, they really need to replace the dj, he sounds like just graduating from DJ school and came there to just practice and jam session, it hurting my ears, ouch!

Great location, about 3-4 mins walk to Surabaya Delta Plaza

All i can say is Thank you Garden, for making our business trips a pleaseant one ! Cheers !

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djrizki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 June 2012

The location near Surabaya Plaza Mall, so you can reach the place just on foot.
You often see the Lion Air Stewardess stay in this hotel because this hotel is used as transit place by Lion Air crew.
I enjoy that :)

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andikawicaksono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 June 2012

Good hotel, nice food, very comfy room with nice surrounding. Club in hotel's park area. you couldn't ask for more.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shadeeq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Garden Palace Hotel

Property: Garden Palace Hotel
Address: Jl. Yos Sudarso no. 11, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Surabaya
#24 Spa Hotel in Surabaya
#25 Luxury Hotel in Surabaya
Price range (per night): ₹ 2,064 - ₹ 12,899
Hotel Class:4 star — Garden Palace Hotel 4*
Number of rooms: 360
Official Description (provided by the hotel):
Contemporary High-rise Hotel located in city center. Garden Palace is 4stars hotel whom located on the heart of Surabaya; near Mall, Shopping centre, Business building, Entertaiment district, Historycal building of Surabaya. We have 379 rooms including New Standard, Superior, Suite & also have Deluxe Theme Premium room; Japanese, Roman, Oriental(new renovation) & Nusantara.Our Facilities including : Courtesy Rooms, Business Centre, Clark Hatch Fitness Centre, Drug Store, Musholla, Claudia Rent Car, Hotel Taxi,.There are 6 restaurant : Ming Court Chinese Restaurant, Nishiki Shabu House, Green House Kitchen Bistro, Vista Bake & Bistro, Curabhaya Lounge, and Cat's Pajamas. We also Have many kinds of meeting rooms for your bussiness, party, wedding & another your memorable event, we have 4 kind of meeting room as follow : Caesar Palace Ballroom, Crystal Mainhall & Crystal Plaza, Regency Mainhall & Regency Plaza, Borobudur Room, Nishiki Room. ... more   less 
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Also Known As:
Garden Palace Hotel Surabaya, Java

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