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“The best thing about the hotel is the famous Nasi Goreng Jancuk in the restaurant”

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Horison Suites Surabaya
Ranked #47 of 129 Hotels in Surabaya
Jakarta
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“The best thing about the hotel is the famous Nasi Goreng Jancuk in the restaurant”
Reviewed 19 July 2012

Average rooms but it's roomy and the location of the hotel is near to several malls and tourist attraction

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGusmiranto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    30
    86
    63
    17
    5
See reviews for
35
19
16
89
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Norwich, United Kingdom
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 June 2012

A nice looking hotel near the railway station from whence we arrived but as our stay was merely overnight, the faults perhaps stand out more than the assets. After check in, we noted that there was no safe deposit box as advertised. Having arrived from Banguwangi by a seven and a half hour ride,a refreshing swim would have been nice and a member of staff duly directed us to the pool in another building across the pathway. Having found the appropriate entrance, we were then informed that both the pool and the terrace bar were closed for the duration.
One final gripe is that water inadvertantly carried out of the bathroom makes the floor there extremely slippery.
But as stated above, our stay was short and we were not able to sample all its facilities.

Room Tip: To short a time to evaluate
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2012

This may be the only non-smoking hotel in Surabaya with a dear penalty for breaking the rule (about $100 for 'cleaning fee' if you happen to smoke in the hotel area). Our family has stayed in this hotel a couple of times in different rooms. There are only showers in the refurbished rooms (no bathubs) and old furnitures in the old rooms. Overall, the hotel feels like 3-star hotel rather than 4-star one.
Pros: Location is good (city, near shopping malls, etc.), Lobby area is well-maintained, Food is yummy.
Cons: 1-star Swimming pool and Fitness equipments are located outside the hotel, No Wi-Fi in rooms, Expensive food

Room Tip: Ask for new refurbished rooms if you don't mind having only showers without bathubs.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1OzTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
115 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 May 2012

A NON-SMOKING 4 Star hotel with excellent service from the staff. Room was old but well-maintained, very spacious with additional sofa bed. Bed, pillow & sheets are old but again, are well-maintained. 21 inch box tv, free internet in room & wi-fi in lobby. Breakfast was ok & decent.

Note: Hotel also adjacent to a shopping mall + there's a trade center in front of it.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank therandomadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level Contributor
164 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 10 May 2012

I stayed here two times in the last two months. I was upgraded into business suite both stays.
Since this was not my first time, so i found this hotel was kind a outdated but still get the feeling that the hotel is being well maintained.

Typical old hotel, that the space of the room is huge. But sometimes the layout didnt make any sense to me. In the business suite room, the LAN cable on the working desk was far from the bedroom, so i couldnt enjoy the news fromt the TV while working.

I also found that one of the business room during my first stay, there were no Bathub in the bathroom, it was modified into big shower space.

The location is still the best thing about this hotel.
But during my second stay in May, i found that the restaurant for breakfast during peak time, becoming not comfortable for guests. Because there's a long waiting queue for table, and even for food. They need to look for alternative to solve this problems.

One thing, TV was so old. They should consider to convert into LCD at least.!!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horison Suites Surabaya

Property: Horison Suites Surabaya
Address: Plaza Boulevard Jln. Pemuda 31-37, Surabaya 60271, Indonesia (Formerly Surabaya Suites Hotel/Surabaya Plaza Hotel)
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Surabaya
#23 Spa Hotel in Surabaya
Price range (per night): ₹ 2,138 - ₹ 4,534
Hotel Class:4 star — Horison Suites Surabaya 4*
Number of rooms: 231
Reservation Options:
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Also Known As:
Horison Suites Surabaya Java

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