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“not good” 2 of 5 bubbles
Review of Verwood Hotel and Serviced Residence

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Verwood Hotel and Serviced Residence
Ranked #54 of 129 Hotels in Surabaya
Ho Chi Minh City, Vietnam
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“not good”
2 of 5 bubbles Reviewed 27 July 2012

I stayed here for two nights and that was long enough, no hair dryer in the room, towels grubby and the food terrible, i decided to have ameal one evening only to find it was processed food microwaved, the breakfast was no better, a toastert aht did not work, my breakfast needs are simple, cereals and toast, this time just cereals.
Over haul dissapointing, my room enjoyed prayers until midnight from the local mosque which did not help

  • Stayed July 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Hubbleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
    17
    71
    53
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    3
See reviews for
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107
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
Jakarta
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 15 July 2012

Good for business short trip stay.
Average bathroom
Locationwise it is very close with the highway
Could use a renovation on some parts of the hotel to keep it improved.

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hdsurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 29 May 2012

business hotel, nearby toll gate, 35-45mins to airport by taxi.
quite old but nice, need improve on bathroom, very responsive staff, some staff can speak japanese.
this hotel quite famous for japanese and chinese traveller.
beside the hotel there are plenty nice restaurants.

Room Tip: ask for higher floor, can see nice view of surabaya city
See more room tips
  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank okie_baik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 27 May 2012

I have spent 2 nights at this hotel, the bedroom is fine and comfortable, but the toilet needs an upgrade. In the room i had no signal for my hp, quite annoying! The buffet restaurant food in the evening and breakfast are acceptable but not amazing. Nice and pleasant ground floor bar for evening drinks with pool tables.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 21 April 2012

The room was adequate enough, the ac was great, the bed was also great. It just need to be refurnish again with the latest furniture, especially the bathroom.

What was very awesome is the food. I took my dinner at the restaurant and they serve an international food with a reasonable package less then $10. We just choose 1 main course and can take the other food such as appetizers, pasta, salad, soup, local dishes, dessert and coffee,tea or orange juice as complimentary.The breakfast was also very nice with lots of variety of menu.

They also provide you with a free wifi connection which is very handy for a traveler like me, who always need to be on the loop on my task :P. I also tried the internet cafe on the lobby to print my flight ticket, and they charge per page 3500 IDR. As for the check in and check out process all went well without any hassle. The disappointment is only because i didnt get the double bed room, instead of 2 single beds though I traveled alone.

So the last question will be...Will i recommend this hotel to others? and Yup i recommend this hotel specially for family, and business traveler who needs to catch the early flight, because the location is near the highway which allows you to scroll directly to the airport

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ILMO-Mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Verwood Hotel and Serviced Residence

Property: Verwood Hotel and Serviced Residence
Address: Jl. Raya Kupang Indah, Surabaya 60139, Indonesia (Formerly Somerset Surabaya Hotel & Serviced Residence)
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Surabaya
#27 Luxury Hotel in Surabaya
Price range (per night): ₹ 2,749 - ₹ 4,058
Hotel Class:4 star — Verwood Hotel and Serviced Residence 4*
Number of rooms: 467
Official Description (provided by the hotel):
Somerset Surabaya Hotel & Serviced Residence is managed by Ascott International, a member of The Ascott Group. Strategically nestled in prime city locations, Somerset Surabaya offers a seamless blend of comfort and convenience, showcasing contemporary decor and modern amenities. Its friendly services are delightfully infused with local culture. Savvy executives who enjoy good living will embrace the location and facilities of our residence. ... more   less 
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Also Known As:
Somerset Surabaya Hotel And Serviced Residence
Somerset Hotel Surabaya
Verwood Hotel And Serviced Residence Surabaya, Java

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