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“5 stars hotel that nearly faded away” 3 of 5 bubbles
Review of Bumi Surabaya City Resort

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Bumi Surabaya City Resort
Ranked #9 of 127 Hotels in Surabaya
Certificate of Excellence
surabaya
Level Contributor
131 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“5 stars hotel that nearly faded away”
3 of 5 bubbles Reviewed 3 February 2012

Bumi hotel, formerly Hyatt Surabaya, is located in the CBD, very closed to the biggest mall, foodstall, gramedia convention hall, city hall and many offices in Surabaya.
They have a spacious room with dull carpet, the furniture is outdated and the air condition is very cold, you can not adjust it. Tho, the mattress and pillow is still good.
The gym is not well organized, they have old equipment in the basement closed to sauna, steam and the whirlpool, whereas the new one in the upper level. The pool is very good. Sadly, they demolish the beautiful lawn tennis in the ground level closed to the office building and use it for parking lot, the construction is still ongoing by the time I stayed there.
The breakfast is very basic for 5 stars standard. The surrounding is pretty much safe, during midnight every weekends you can find groups of people clustered base on the vehicle, like Harley Davidson group, VW group, Vespa group, Toyota group, etc. get together along the Basuki Rakhmad street.

Room Tip: Room facing Basuki Rakhmad street has better view
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sbysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 reviews from our community

Traveller rating
    143
    133
    30
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    9
See reviews for
82
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Jakarta
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 29 January 2012

- Spacious rooms & Lobby
- Too many mosquito in the room
- Stained curtains in room (most probably from the mosquito)
- Good varieties on breakfast
- Some broken lamps on corridors
Overall comments: needs to do some "upgrade", rooms look worn out

  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WRK1511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 1 January 2012

Location is good : in the heart of the city. Love the breakfast especially the local food. Sadly no free wifi. But always coming back here for business trip.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Onnie_ks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 13 December 2011

For my wedding, I received a gift voucher for 2 nights stay at the Executive Club Suite. I've been to Hotel Bumi for numerous times before, but only for attending events. I was surprised by the Executive Club Suite since it was very spacious, with a large living room, a dining room, and a bedroom. The room itself was not too cozy, though. It looked old and smelled damp. But the service from the staffs were great. They sent fresh fruits and towels everyday.
Of course, it's not Hyatt. So don't expect big breakfast in the morning. Only limited menu available for the guests, and it didn't taste as good as before. Even the cakes and pastries in the deli, that used to sell great cakes and pastries, didn't taste wonderful anymore.
I guess this hotel is more suitable for business, since it is located in the central of business disctrict of Surabaya.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank anki53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 17 November 2011

Good hotel, but minimized services since its not Hyatt anymore. You notice this. Wifi on room not available. Staff for breakfast delivers poor service.
Room was clean. Overall okay

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SimonJanKok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bumi Surabaya City Resort

Property: Bumi Surabaya City Resort
Address: Jln. Basuki Rachmad 106 - 128, Surabaya 60271, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surabaya
#5 Romantic Hotel in Surabaya
#5 Family Hotel in Surabaya
#8 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
Price range (per night): ₹ 5,301 - ₹ 10,333
Hotel Class:5 star — Bumi Surabaya City Resort 5*
Number of rooms: 242
Official Description (provided by the hotel):
Bumi Surabaya City Resort is an elegant city resort in the heart of the city just 30 minutes from the airport. It incorporates a charming garden with mature trees and waterways to calm the senses amidst the hustle and bustle of downtown Surabaya. The city resort anticipates the needs of business and leisure travelers alike with an extensive array of meeting and recreational facilities. Accommodation is a total of 242 contemporary rooms and suites styled with subtle references to Java's rich artistic heritage. ... more   less 
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Also Known As:
Hyatt Surabaya
Surabaya Hyatt Regency
Bumi Surabaya City Resort Java

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