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“Great comfortable bed! In the heart of surabaya city.” 4 of 5 bubbles
Review of JW Marriott Hotel Surabaya

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JW Marriott Hotel Surabaya
Ranked #2 of 124 Hotels in Surabaya
Certificate of Excellence
San Francisco, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great comfortable bed! In the heart of surabaya city.”
4 of 5 bubbles Reviewed 16 July 2012 via mobile

Everytime traveling to surabaya, i always stays here.

Even with new staffs, The services are quite good and consistent. They made extra effort to remember guest name.

Good size Lobby atrium.

The last place to be is Lobby cafe: filled with smokers and very loud music. If you are the smoker, you are very welcome to join the herds, non smokers who look for quiet meeting place, better find somewhere else. You are like singing to the choir.

Roomiest! average size above 40 sq meter.

Quietest and relax room: Find the room facing east.
If you like to pray 5x aday : check out the west or pool view

The room service is fast and great food.

Breakfast , the pancake /waffle junior chef are the most junior one, cant even make a good waffle.

Overall is great experience. Oasis in middle of the city, surabaya.


  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kwanvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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673 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle
Level Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Stayed at this hotel for a couple of nights last month. The executive floor wasn't much more than other floors but the lounge breakfast and appetizers in the evening were fantastic. Also, the pool is beautiful. I stay at a lot of Marriotts overseas for business and this one was certainly one of the best.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chester1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linz, Austria
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 3 July 2012

What can I say.
No negative critics.
Great rooms, superb breakfast, excellent location, easy to reach, safe,....

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DolceVita36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

Stayed for one night in the Executive Delight room. Loved the bed, the pillows (so comfy I wanted to bring them home!!!), and amenities. They even provided an ironing board, iron, and an umbrella! The food was excellent, staff very friendly but not imposing. Despite the richness of the room, I felt cozy and totally comfortable. Would highly recommend!

Stayed May 2012, travelled on business
Helpful?
Thank sweetbuttercup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
115 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 26 May 2012

My stay started out horribly because my staff and hotel event sales had some serious mix-ups (equally our fault) where we had almost 100 people and fell 12 rooms short - and the hotel was full. Then the meeting room booked was far too small for the size of our group plus the expected 20 VIPs on opening day. It was disaster! The GM rallied his staff and worked hours on solving this problem. I was suprised to see their whole core sales team still with my event team at almost 10pm re-designing the meeting room and how the event would be managed. They were going well beyond the call of duty! They were very creative solving room problems. In the end the event went well and everybody had a place to sleep. For those booking events this hotel is one that really understands the need to assist!

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stevenbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Surabaya

Property: JW Marriott Hotel Surabaya
Address: Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Price range (per night): ₹ 5,052 - ₹ 10,035
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Official Description (provided by the hotel):
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 
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Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java

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