Nice hotel, the staff was very friendly and as helpful as they could be considering..
After the ride from the airport we received a very friendly greeting and a delicious glass of watermelon juice. With a bit of sweet talking from my husband we were given an upgrade, which is always nice. I would agree with some of the other comments that the staff's english was a bit limited BUT their english to so much better than my Indonesian. With a bit of time and patience we received everything we needed. We called housekeeping to ask for bathrobes and within 5 minutes they were delivered to our room.
The room was spacious, clean and comfortable. The weakest part of the room was the bathroom. No hot water out of the sink fauce but the shower did have hot water, the towel were not the most appealing. Although bathroom didn't look dirty, it also didn't look overly clean.
We had lunch in the restaurant which was delicious. Breakfast was fine, nothing special but there was lots of selections to chose from and there is an egg station.
Overall our experience was very enjoyable, made even better by the lovely staff.
Would not hesitate to recommend this hotel and would return on our next trip to Surabaya.
- Official Description (provided by the hotel):
- The Prime Royal Hotel Surabaya has been established in 2011 with 72 rooms. As the MICE Industy growth in Surabaya, This property already has a cybernet meeting facilities on its meeting rooms. At present, The Prime Royal Hotel Surabaya has managed by the PrioRity Hotel Management, one of the subcompany of its Holding Company. ... more less
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- Also Known As:
- Prime Royal Hotel Surabaya Java