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All reviews budget hotel mineral water dispenser free internet wifi paragon mall valuable price safe deposit box low budget big mirror average speed quiet room parking space short trip higher floor strong shower toilet paper decent hotel front office staff
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Reviewed 27 August 2018

Budget hotel at the city centre.easy to find food.parkibg space is limited.and the water from the bathroom leaks put through the door after taking shower.we have to mop the floor after taking shower.internet connection is very slow in the room.but for a budget hotel in the city centre,its good enough.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Coastal224380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKristianti, Manager at Red Planet Solo, responded to this reviewResponded 30 August 2018

Dear A TripAdvisor Member,

Greeting from Red Planet Hotel Solo…

Thank you for taking the time to tell us about your experience at Red Planet Hotel Solo.

I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

We do realize that some of points that you have mentioned above need to be improved. We have took measurable actions for the elements you mentioned for further improvement.

I do hope you would give us another opportunity to serve you in the future. I would be grateful if you could contact me via email to restu@redplanethotels.com, as I would like to offer my personal assistance to recover your unsatisfactory experience with us.


Sincerely,

Restu Kristianti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018

Efficient staff especially the front desk.quick check in and check out .bed was great and clean bathroom.the location to me is great as well ,close to solo paragon mall.worth it for the money I spent.

  • Stayed: August 2018, travelled solo
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Hadi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKristianti, Manager at Red Planet Solo, responded to this reviewResponded 30 August 2018

Dear Mr. Hadi W,

Warm greeting from Red Planet Hotel Solo…

Thank you very much for choosing Red Planet Hotel Solo and giving review about our hotel.

We are very glad to hear that you feel satisfy about our services. Thanks to your positive comment about our services and facilities that will be encouragement for us to improve our services.

We would be very happy to welcoming you back in the future, don't hesitate to contact us if you need reservation in the future.


Thanks and Regards,

Restu Kristianti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

Check in time is very simple. Check out time also. All of staff very friendly.Lobby, corridor and room are very clean.The bathroom is very clean.The pressure of the shower is very good.Perfect stay in Solo.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Mohamad_Chaidir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKristianti, Manager at Red Planet Solo, responded to this reviewResponded 30 August 2018

Dear Mr. Mohamad_Chaidir,

Greeting from Red Planet Hotel Solo..

Many thanks for taking the time to review your recent stay at Red Planet Hotel Solo.

Your feedback is our best reward and it will be a pleasure for me to share this with all the staff in the Hotel.

We are delighted to know that you enjoyed the room cleanliness and the friendliness of our staff.

We look forward to welcoming you again in the future. If you do so, please do not hesitate to contact me directly so we could do our best to meet your expectations again.


Warm regards,

Restu Kristianti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018

we're having very short stay for medical purpose, cannot evaluate precisely. small room but good, found difficulty to access lift with one access card but was solved easily. overall is satisfying & economical with strategic place in city.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank harichristanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKristianti, Manager at Red Planet Solo, responded to this reviewResponded 31 July 2018

Dear Bapak Harichristanto,

Greeting from Red Planet Hotel Solo..

Many thanks for taking the time to review your recent stay at Red Planet Hotel Solo.

Your feedback is our best reward and it will be a pleasure for me to share this with all the staff in the Hotel.

We look forward to welcoming you again in the future. If you do so, please do not hesitate to contact me directly so we could do our best to meet your expectations again.


Warm regards,

Restu Kristianti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

Nice and simply hotel with a great services. But there's somethin lil problem with Air conditioner. It could be more attention and need some improvement because the dew is always droping and become wet the curtain or floor.

Stayed: July 2018, travelled with family
Thank Swatantra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RKristianti, Manager at Red Planet Solo, responded to this reviewResponded 25 July 2018

Dear Swatantra W,

Warmest Greetings from Red Planet Hotel Solo…

Thank you for sharing your experience with us. I am very sorry to hear that your stay with us did not meet the level of expectation that we strive to achieve for each one of our guests.

We take the feedback of our guests seriously and we value each point made to ensure that we maintain the level of extraordinary service that is expected from Red Planet Hotel Solo. We will make sure all facilities in the room can be used properly . And make sure to give the best service for your next stay.

Looking at your impressive review records, we sincerely hope that we can reciprocate with great value and a good sleep night next time you stay with us to make it a 5-star rating.


Best regards,

Restu Kristianti
Hotel Manager

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