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“The bill was charged twice !” 3 of 5 bubbles
Review of Hotel Ciputra Semarang

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Hotel Ciputra Semarang
Ranked #11 of 65 Hotels in Semarang
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The bill was charged twice !”
3 of 5 bubbles Reviewed 10 December 2011

I stayed at this hotel on Nov 23rd , 2011 and checking out on Nov 24th,2011.
The bill was paid using a visa credit card, but when the credit card statement came, it showed the bill was charge twice with the same amount !
When I tried to contact the accounting department of the hotel, they seemed confused to handle this matter.
It is unbelievable due to I book the room directly from their official site and how possible they can double charge the guest !
Lucky, I am from Indonesia. How if I am from overseas ? The refund process will take forever to settle.

Stayed November 2011, travelled on business
Helpful?
2 Thank budich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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244 reviews from our community

Traveller rating
    44
    123
    65
    7
    5
See reviews for
56
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122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
Denpasar, Indonesia
2 reviews
3 of 5 bubbles Reviewed 17 October 2011

we stayed at this hotel because of its location, close to airport and shopping mall attached. This is the only reason we stayed there.
we stayed on 7th floor, the room was not well maintained. Room have ants and the towels need to be replaced. They are gryish color...shower curtain show sign of mold...yak !!!

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Veronika l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcs__11, Management Representative at Hotel Ciputra Semarang, responded to this review, 31 October 2011
Dear Madam,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. Your valued comments will add significance for our improvement

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canggu, Indonesia
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 6 June 2011

We stayed here on business and were all very impressed. All staff that we encountered spoke excellent english. The rooms were immaculate and, although not very big, they were perfect. The beds were lovely and the bathroom just as good. Great location if you are wanting to be close to the airport (15 mins) and the shopping centre attached is great too. Very good value for money and we would all stay there again. The hotel was very flexible as we needed late checkout and they offered this to us at no charge until 2:00pm. Excellent customer service. What a gem!!!

Room Tip: The basic standard/deluxe room is lovely
See more room tips
  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LiveCanggu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcs__11, Management Representative at Hotel Ciputra Semarang, responded to this review, 9 June 2011
Dear Sir,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. We appreciate your compliments regarding the appearance of the hotel and the friendliness of the staff. Indeed it is a very nice hotel, centrally located in downtown city and we often receive praise regarding the service of our staff.

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 May 2011

this hotel has got the semarangs friendliness...the foods are good. there was a waffle toaster. the rooms are modern-minimalis with internet access. there's an adjacent mall filled with shops.

Room Tip: It's better to book it 3 weeks before staying.
See more room tips
  • Stayed September 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank alif_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review, 4 June 2011
Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. We appreciate your compliments regarding the appearance of the hotel and the friendliness of the staff. Indeed it is a very nice hotel, centrally located in downtown city and we often receive praise regarding the service of our staff.

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LAX
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 4 February 2011

The newly renovated rooms are nice. Executive level has separate showers and tub. The e level lounge is also well appointed and nice. The restaurant is boring and expensive. Save your money and find a different place to eat. No bar or night activity at this hotel. They removed Tio's years ago.

The location is still attached to the busiest mall. Paragon is nicer, but boring. Maybe the new Crowne will breath air into Paragon Center/Mall?

This was the premiere hotel for years for foreigners. Now, Novotel, Grand Candi, and Gumaya are also well suited.

  • Stayed December 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Indo-bule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ciputra Semarang

Property: Hotel Ciputra Semarang
Address: Jln. Simpang | PO Box 1288, Semarang 50132, Indonesia
Region: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Semarang
Price range (per night): ₹ 3,283 - ₹ 6,292
Hotel Class:4 star — Hotel Ciputra Semarang 4*
Number of rooms: 200
Official Description (provided by the hotel):
Hotel Ciputra Semarang is a five star international hotel located just 15 minutes away from Semarang’s Ahmad Yani Airport. We are proud to call ourselves a landmark, located in retail, dining and entertainment complex on the famous Simpang Lima Square. With direct access to Ciputra Mall, the most comprehensive shopping mall in the area, we offer you everything you could ever want. ... more   less 
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Hotel Ciputra Semarang

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