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Reviewed 15 November 2015

My first stay at Pandanaran was arranged by the university hosting me, but I have since come back more than once on my own dime. It's a very reliable and comfortable place to stay. The rooms aren't as new as they could be, but they are kept very clean, the aircon and Internet work well, and the beds are comfy. The walls seem to be concrete, so there is little noise from adjacent rooms. Breakfast varies little, but the quality of food is very good. The gym equipment could be updated but it's adequate for a decent workout. The hotel is located a short walk from Simpang Lima in one direction, and from a Carrefour supermarket and some tourist sites in the other. Restaurants are all around. The best feature of the hotel is its staff; they are helpful, responsive and all speak reasonably good English. If you let them know when you're arriving, they will pick you up at the airport -- which is handy, as Semarang's airport is a cluster... well, the airport is a mess. In contrast, this hotel offers a nice refuge.

Room tip: Higher floors seem quieter.
Date of stay: November 2015
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank saverycreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pandanaran_Hotels, Management at Pandanaran Hotel Semarang, responded to this reviewResponded 28 November 2015

saverycreek,

Thank you for taking your time to write a detailed review for us. We are on a continuous maintenance schedule and so we continuously try to keep all of our facilities in working order and comfortable for our guests.

Thank you for your patronage and thank you for making Pandanaran Semarang your preferred accommodation in Semarang

Nungki Dyah K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2015

Well, spent two nights at the hotel.
This was my first trip to Semarang, overall everything was fine, however i found the spa reception was not a friendly one.
They only allowed to take one towel and it was not a good way to explain to the guest when they asking why couldn't borrow another one.
The breakfast was okay however the staff who serve the omelet wasn't nice.
I guess shes a trainee maybe, as no smile and not trying to communicate with the guest :(

Date of stay: October 2015
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank doni_hendra_p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pandanaran_Hotels, Management at Pandanaran Hotel Semarang, responded to this reviewResponded 28 November 2015

doni_hendra_p,

Thank you for your review. We are grateful that you notified us of such occurrence. What happened was below our standards and we have conducted a refreshment training to remind our entire crew, including the ones that are still trainees, that we need to show our hospitality in all aspects of our work.

Thank you for your patronage and thank you for making Pandanaran Semarang your preferred accommodation in Semarang

Nungki Dyah K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2015

Good value to stay just one night. Pick up at the airport not working at all, so be ready to take a taxi. Not too far from the airport, so good choice for a overnight for the next day flight. Poor restaurant.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank franciscoj878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pandanaran_Hotels, Management at Pandanaran Hotel Semarang, responded to this reviewResponded 24 November 2015

franciscoj878,

Thank you for your review. We apologize that there has been a mix up during airport pick up. Do you have any suggestion to improve our Restaurant? We'd appreciate it if you could email us your suggestions.

Thank you for your patronage and for making Pandanaran Semarang your preferred transit in Semarang

Nungki Dyah K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015

room was clean, quick check in-check out, friendly and helpfull staff.
choose room on higher floor, the new building.
3rd floor is for smooking room, 8th floor for non smooking.
try nasi goreng nelayan, delicious !

Date of stay: October 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank buffy457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pandanaran_Hotels, Management at Pandanaran Hotel Semarang, responded to this reviewResponded 18 November 2015

buffy457,

Thank you for your review. We have actually set the 3rd floor up to the 5th floor as smoking floors whilst the 6th floor and above are non smoking floors.

Thank you for your patronage and thank you for making Pandanaran Semarang your preferred accommodation in Semarang

Nungki Dyah K
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2015 via mobile

The hotel is located in a very strategic place, near to many attractions and restaurants in pandanaran area. My room was not so big, but it's nice.. and my favorite feature of the room got to be the android tv.. the breakfast was pretty extensive, and the pool was pretty good. The parking area was pretty small and kinda inefficient, but it's not the worse parking area i've seen so far

Date of stay: July 2015
Trip type: Travelled with family
Thank airavata1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pandanaran_Hotels, Management at Pandanaran Hotel Semarang, responded to this reviewResponded 17 November 2015

RFM98,

Thank you for your review and thank you for making PandanaranSemarang your preferred accommodation in Semarang.

Nungki Dyah K
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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