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“Under expectation, disappointed”
Review of The Mirah Bogor

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The Mirah Bogor
Ranked #18 of 75 Hotels in Bogor
Reviewed 11 September 2016

Easy to find by google map, but the hotel is under maintenance, so not easy to find parking, fast checking in without pay for deposit, the room were clean, good interior, only the lighting kinda dim, in my opinion i need more light in the room, the towel doesn't look clear white, there's a blue spot, and almost make a hole, and the most annoyed is air-conditioner were NOT WORKING, at first stepped in to room, the room felt warm, i think let's give time to chill down. and after take a shower at 8pm my skin getting itchy because of the temperature still around 29-30 degree i rang the reception about my room issue, and the mechanic come, said about 30 minutes, it will work properly, i rang the reception again at 10.30 pm to said the AC still not working, and she said (again) the mechanic will come again to my room, and guess what, he didn't come !

i could not sleep that night (11 Sept 2016), and i swear to my self NEVER will stay at that hotel, ever, my room number 4010, don't stay at that room.

ps: The sink a lil bit clogged, in the morning the water colour were a lil bit dirty, and shower in the bath room need more pressure.

Room Tip: Do not stay at room 4010, the AC not working, Pizza Bakar Kedai kita not really delicious, don't...
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  • Stayed: September 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Martha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirah_Bogor, General Manager at The Mirah Bogor, responded to this reviewResponded 31 October 2016

Dear MarthaVS

Warmest Greeting from The Mirah Bogor

Thank you very much for your comments regarding your stay at the The Mirah Bogor.

It is always our pleasure to receive both a positive or constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

We look forward to welcoming you soon

Bustamar KOTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (225)
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30 - 34 of 225 reviews

Reviewed 4 September 2016 via mobile

Just leave the mirah hotel this noon
Arrived at the hotel last night
Security welcome us and helpful too, initiated to park our car
The reception staff greeted us with smile, check in process very fast and smooth although there's a small miss communication about breakfast package but it is solved in seconds
The Porter helped us to bring our luggage to our room

Entering the room, all very clean and spotless

Bed very comfort
Air-conditioning works well
Floor carpet were clean and nice
Tv Chanel ok
Bathroom very clean no bad smell
We were straight slept cause it's already midnight
Hotel in perfect state till now

Waking up in the morning, this starts the negative issues


First:
Entering the bathroom, when i want to take a bath, i found the water were not clean it is yellow to browning and smells bad
Call the engineering, there's nothing he can't do, but saying just let it flow for few minutes and let's hope it will be cleaner. .. and that's not turning any cleaner! !

Second:

After sometime before we go for breakfast, i found a paper under the door, i took it and read it. .. so this is a bit strange, shocking, annoying,.the letter from the hotel management, it's written, bottom line, .we must leave the room exactly at check out time which is 12.00noon, otherwise they will remove your belonging from your room to reception area
Many times i stayed at many different hotel from simple lodging to five star resort in ubud such as Ayung Resort, even overseas hotel, i never experience any like this, receiving notes about check out time

Felt dissatisfied and annoyed, this is no good policy, i believed guest understand about check out time, or if they don't you can just call the room, it's much nicer

Too bad, you have a good hotel, warm ambience, quite good breakfast in bogor even compare to taman safari lodge caravan

So, even i give you four star rating, i am not sure i will be back to your hotel
Please do something with the water problems, it's real and kinda disgusting to take a bath with dirty water
About the letter, i don't know what to say, just amazed with the policy, never ever happened to me before at many hotel

Deluxe room #219
Adri n Family

Stayed: September 2016, travelled with family
Thank Abincomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirah_Bogor, General Manager at The Mirah Bogor, responded to this reviewResponded 7 September 2016

Dear Pak Adri,

Warmest greeting from Bogor

Thank you for your comprehensive feedback in Tripadvisor, we really appreciated that you provide us with very detail feedback about The Mirah Bogor, we ensure you that your concern is very important for us and will be followed up at the soonest.

We are happy to hear that you enjoy almost everything about our hotel except for some areas that need improvement. We have taken necessary actions to follow up some of your concern and hope that we will be given an opportunity to welcome you back and show you on how we put effort to continuously improve our service.

We look forward to welcoming you back soon

Best Regards,

Bustamar KOTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2016

- Location-wise is amazing, located between Factory outlets and famous restaurants in Bogor (only 10 meters from Kedai Kita) and like 100 m from Blossom FO :)...yet conveniently not in main road so its perfect.
- Room design is nicely renovated, bathroom is ok, tv cable is available, a bit downside is no fridge in and haird dryer standard room, but overall no major issue at all.
- Breakfast buffet has generous option and tast.
-The staffs are kind and helpful.
- There's a kid indoor playground, although only ball pool and small slide but it's a nice touch :).
All in all I had a great stay, thanks mirah.

  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank octoria_pudyatmoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirah_Bogor, General Manager at The Mirah Bogor, responded to this reviewResponded 7 September 2016

Dear Mrs Octaria

Thank you for your wonderful feedback about The Mirah Bogor in Tripdvisor.

We are delighted to hear that you enjoyed your stay with us, we always take seriously on all feedbacks for our continuous improvement.

It always a pleasure to hear good compliment, we will share your feedback to all of our staff, I am sure they will be very happy to hear that their hard work have been paid off with happy guest.

For your info, we always seek for new ways to improve our quality of services, we have upgraded or TV Channels, Wi-Fi capacity and added one more guest lift due to be ready by mid of September 2016 to improve the staying experience of our guest.

We are also conducting major renovation on our facade, lobby and some areas of hotel in order to position our hotel to be "The Hotel That Everyone Love"

On behalf of all staff, once again we would like to thank you for the opportunity being given to us to serve you during your visit in Bogor. We look forward to welcoming you soon to The Mirah Bogor.

Sincerely,

Bustamar KOTO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

I chose this hotel specifically for its strategic location near our favourite restaurant, Kedai Kita, which is only a few steps away. Other popular joints are also in the neighbourhood, in a walking distance.
It has two swimming pools, located at the restaurant's area. Above it is a perfunctory child club with one little slide, a rubber bunny and a small pool of balls.
Checking-in is smooth and quick, room is clean and comfy.

Stayed: August 2016, travelled with family
Thank Rani E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirah_Bogor, General Manager at The Mirah Bogor, responded to this reviewResponded 7 September 2016

Dear Ms. Rani

Warmest greeting from Bogor

Thank you for your positive feedback in Tripadvisor, we really appreciated that you provide us with detail feedback about The Mirah Bogor, we ensure you that every feedback is important for us.

We are happy to hear that you enjoy almost everything about our hotel especially our strategic location for culinary leisure. We are committed to continuously putting an effort to improve our product and service for the maximum staying experience of our guest.

We look forward to welcoming you back soon

Best Regards,

Bustamar KOTO
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2016

I came here for business purpose. First time,i was amazed with custome that roomboy wore. I liked this hotel because it had friendly roomboys,nice service,elegant room. I think it is good recommendation for you staying in Bogor. It is quite near to Museum of President, Balai Korti

  • Stayed: July 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ruby2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirah_Bogor, General Manager at The Mirah Bogor, responded to this reviewResponded 7 September 2016

Dear Ruby2107

Thank you for your wonderful feedback about The Mirah Bogor in Tripdvisor.

We are delighted to hear that you enjoyed your stay with us, we always take seriously on all feedbacks for our continuous and consistent improvement.

We will share your feedback to all of our staff, I am sure they will be very happy to hear that their hard work have been paid off with happy guest.

For your info, we always seek for new ways to improve our quality of services, we have upgraded or TV Channels, Wi-Fi capacity and added one more lift to improve the staying experience of our guest and currently renovating some areas of the hotel.

On behalf of all staff, once again we would like to thank you for the opportunity being given to us to serve you during your visit in Bogor. We look forward to welcoming you soon to The Mirah Bogor.

Sincerely,

Bustamar KOTO
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Mirah Bogor

Address: Jl. Pangrango no. 9A, Bogor 16128, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bogor
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 75 Hotels in Bogor
Price Range: ₹ 2,274 - ₹ 9,228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mirah Bogor 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
The Mirah Bogor is the perfect choice for travelers with a business, leisure, or a more permanent stay in the city. Its close enough from the shopping center and botanical garden (10 minutes). The hotel furnished with classic and exclusive interiors and offers a multiple varieties of meeting rooms with free WiFi internet access. For those who like to shop, check out the mall and shopping centers nearby. We brings you the chance to enjoy a beautiful hotel in the heart of Bogor City that combines exceptional service to ensure a most memorable stay. The Mirah Bogor brings alive, the lifestyle destination in Bogor. All facets of the rooms are carefully designed and decorated to build the cozy ambiance of an exclusive place to stay both for business and leisure travelers. ... more   less 
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