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“Nice hotel..... with hot water difficulty”

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Serena Hotel Bandung
Ranked #216 of 309 Bandung B&B and Inns
DKI JAKARTA
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice hotel..... with hot water difficulty”
Reviewed 22 February 2012

I paid more than 500,000 almost 600,000. But i just feel it was still quite expensive. The room is quite nice, and the air conditioner is very good. The bed is comfy, and the bath room is quite nice.

But, hot water is not operated properly. Often we have to asked the receptionist so they turn on the hot water.

The breakfast is not very special, quite disappointment in fact.

But overall, Serena Hotel is quite nice and very strategic.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Soya2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Any
English first
belgium
Level Contributor
796 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 7 February 2012

we paid 438.000 rupiah for a night (weekend rate) and frankly expected a bit more for that rate...no wireless in the rooms, only in the lobby...the breakfast buffet would be ok for locals as it was mostly rice and noodle dishes, only plain bread and jam for us foreigners...the rooms themselves were ok, with the usual amenities like ac, hot shower, fridge, cable tv....but expect a lot of noise as the hotels is mostly used by indonesian tour groups...there was karaoke in the restaurant downstairs and though i had a room on the 3rd floor, it sounded like the speakers were set up right outside my door :(
best asset is location, right in front of the railway station, so that fitted right into our travel plans

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank belgianguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 December 2011

We saw this in the lonely planet and after spending a week in Sumatra in dives with only cold showers we decided to blow our budget for one night and get a decent room in Bandung.

The first room we were shown had a nasty smell and the bathroom looked filthy, we asked for another.

The second was better. It was okay but we expected better.... the room was tiny, the water was far from hot, the fridge didn't work (which we'd paid extra for) and the TV signal was poor. The towels were stained brown and the bed linen had bloodstains on it. Also there was no shower curtain, so after a tepid shower the bathroom floor was flooded.

Lonely planet says the bathrooms are "sparkling" ... I can only assume this was written many years ago as they are now tired and dirty.

Staff were pleasant enough but very young. Breakfast was only Indonesian style, no eggs, cereal etc just noodles and rice. The hot tea they serve was awful tasting.

All that said we had a room on the 3rd floor and a nice comfortable and quiet nights sleep, and good location for train station... but if you're looking for luxury this may disappoint.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Halesycrawf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aalborg, Denmark
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 December 2011

Good, cheap and good location. Clean rooms good service and a breakfast buffet with hot food.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9mbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 19 October 2011

The lobby looked promising. The room was disappointing, dark and the bed linen had stains. We turned around and had a room on the other side of the street. That was a bit more expensive but clean.
Staff was friendly and tried to help.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapitolOfGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serena Hotel Bandung

Property: Serena Hotel Bandung
Address: Jln. Marjuk, Bandung 40171, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #216 of 309 B&Bs / Inns in Bandung
Price range (per night): ₹ 1,228 - ₹ 2,326
Hotel Class:3.5 star — Serena Hotel Bandung 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Serena Hotel location is only seconds from Train Station, easy access to Pasar Baru shopping area, and is only 10 minutes from the Airport. Serena Hotel accomodation features 65 rooms and suites with restaurant, 2 meeting room 30-120 seat capacity, Spa, Drug Store, Sameday Laundry Service, Tour & Transport, free WiFi in public area, Room Service, Major credit card accepted, and etc. ... more   less 
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