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Reviews (154)
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Reviewed 31 July 2017 via mobile

I like for ambience summer hill villa
Yesterday i was booked for 6 persons as residential suite room via website. But unfortunely i dont know where's is gonna wrong, i've succesfull transaction for residential but they said residential room is sold out. They give me executive room and compliment 2 extra bed with breakfast.

Villa mode like minimalize mix with etnic west java (sundanese)
My room direct to pool
Not huge at all but its ok for playn with your child.

Minus point
You must train your room servce for cleaning a cup of tea or coffe. Oh its disgusting
No water heater for making tea and coffe,they only serve you microwive at villa. What???

Ps: sorry for mess room :p

Stayed: July 2017, travelled with friends
1  Thank 649rizkya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer Hills B, Manajer Kantor Depan at Summer Hill Private Villas & Hotel, responded to this reviewResponded 28 March 2018

Dear 649rizkya

Warm greating from Summer Hill Private Villas & Hotel Bandung
Thank you for the feedback you made here, please apologize profusely for the inconvenience you felt during your stay at Summer Hill Private Villas & Hotel Bandung, we will try to improve it, and we are looking forward to your next visit.

Regard,
Front Office Manager
Management Summer Hill Private Villas & Hotel Bandung.

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Reviewed 28 July 2017

Location... Location..

It is located on Geger Kalong street, in a busy neighbourhood and residential area. It is quiet because its located 150-200 meter from the main road. Many supermarket/restaurant, etc on the main road (geger kalong), but you have to get a car/motorcyle, walking is not an option. It is hilly, quiet and dark road. Its a good location if you want to stay in the middle of city and lembang.

Booking and check in process in good. I have no complaint on this issue. The hotel whats app number also very responsive to your enquires. Staff was friendly, helpful and courteous. Another plus point from this hotel. Thumbs up.

The Hotel
I actually loving the ambiance of this hotel... its feel like you're staying at a resort.
Room was spacious and clean. They don't have central AC, only split AC, however its worked well. No issues with the air con. Bathroom however need more attention, stains are here and there, on the mirror, etc.

Bed and linen are Okay. The towel smells just right.

Disappointment came when i found out that the swimming pool was under treatment, so my children could not enjoy the facility. They managed to fix it the day after.

Restaurant ambiance is nice, on an open air Joglo. Food was okay, nothing much to tell. Just a simple Indonesian breakfast, noodle, fried rice, porridge, bread, cereal, etc.

Since i got a very good bargain on the price, 505k per night (room for 4 adults), i think it is a good hotel for that value.

Over all it is a nice hotel, but the management should put more care and love to the bathroom and some small structural issues.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank rifqi f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer Hills B, Manajer Kantor Depan at Summer Hill Private Villas & Hotel, responded to this reviewResponded 28 March 2018

Dear Rifqi F

Warm regards from Summer Hill Private Villas & Hotel Bandung
Thanks to the reviews you have written here, this is a very valuable review for us and we will try to defend it, and apologize for any inconvenience during your stay at Summer Hill Private Villas & Hotel Bandung. We are looking forward to your next visit.

Regard,
Front Office Manager
Management Summer Hill Private Villas & Hotel Bandung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

We stayed for 4D3N in a deluxe king room on the 3rd floor. Initially we stayed on the 2nd floor but we had requested to be transfered to another room because the a/c wasn't working in that room. In our new room, we noticed the bathroom has a stinky smell and the ceiling is leaking just above the sink. We constantly have water dripping on our head when we use the sink. Otherwise this would've been a pleasant stay for us. We hope the hotel would fix this soon before the ceiling collapse on one of their staying guest.

Stayed: July 2017, travelled as a couple
Thank Khairol I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer Hills B, Manajer Kantor Depan at Summer Hill Private Villas & Hotel, responded to this reviewResponded 28 March 2018

Dear Khoirol, Mr

Warmest regards from Summer Hill Private Villas & Hotel

We apologize for any inconvenience you experienced during your stay at Summer Hill Private Villas & Hotel, we promise to you to improve everything you complain about. And we are looking forward to your arrival at a later time.

Regard,
Front Office Manager
Management Summer Hill Private Villas & Hotel Bandung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2017

We stayed at Residential villa 3 bedroom for 2 nights.
-Spacious rooms, nice place. Beautiful surrounding. Nice patio and garden with calming atmosphere.
- Very poor quality bathroom. Cracked shower base floor in master bathroom. For the price we paid this is not hotel standard bathroom. Very dissapointed. These area need serious upgrade or even rebuilt.
-Uneven floor surface in one of the bedroom. Ceramic tiles raising. Fall hazards.
-Location far away from main road. Make sure you got your own transport.
-Good and friendly services

  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MeldeGroot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer Hills B, Manajer Kantor Depan at Summer Hill Private Villas & Hotel, responded to this reviewResponded 28 March 2018

Dear, MeldeGroot, Mr

Warmest regards from Summer Hill Private Villas & Hotel Bandung

Thank you for giving us a review here, we are from the management of Summer Hill Private Villas & Hotel Bandung, uttering a great apology for the discomfort you feel during your stay at Summer Hill Private Villas & Hotel Bandung. We promise to fix everything you complain about during your stay at Summer Hill Private Villas & Hotel Bandung. We are looking forward to your next visit.

Regard,
Front Office Manager
Management Summer Hill Private Villas & Hotel Bandung

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

The hotel was lovely but just too hidden away - most taxi drivers couldn't find it or complained about the bumpy roads leading up to the entrance. Luckily we bought SIMS and were able to utilise uber to get around.

Also for the advertised rack rate which is commensurate with a five star hotel there is nowhere near enough to warrant that price. My children loved the pool and playground but the pool needed cleaning and some of the play equipment was mounted on top of an air con unit rendering it useless.

The breakfast was not good and despite being included for my 3 night stay we were only given vouchers for 1 night. Room service was requested but never delivered. The free wi-fi didn't work at all.

The service was friendly but there was a complete language barrier. I think this location is more suited to domestic than international tourists who are able to address the issues raised above.

  • Stayed: January 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank dominoh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer Hills B, Manajer Kantor Depan at Summer Hill Private Villas & Hotel, responded to this reviewResponded 28 March 2018

Dear Dominoh2017

Warmest regards from Summer Hill Private Villas & Hotel Bandung

Thank you for giving us a review here. We are from the management and staffing staff apologize profusely for the inconvenience you experienced during your stay at Summer Hill Private Villas & Hotel Bandung. We promise to fix what makes you feel uncomfortable during your stay at Summer Hill Private Villas & Hotel Bandung, and we look forward to your next visit to Summer Hill Private Villas & Hotel Bandung, Thankyou.
Regard,
Front Office Manager
Management Summer Hill Private Villas & Hotel Bandung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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