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“The next level”
Review of Casa Ganesha

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Casa Ganesha
Ranked #379 of 629 Ubud B&B and Inns
Reviewed 26 December 2011

The manager of this hotel took "customer service" to the next level. I was injured a short distance from the hotel whilst staying at Casa Ganesha and they assisted with coordinating clinics and providing the use of the hotel shuttle for travel.

The food at this place is AMAZING, I think they call it the Fish Pond Cafe, but it's slightly off the main street and was unparalleled for quality. A MUST if you are in ubud.

The hotel was otherwise very lovely, clean and welcoming.

Room Tip: They're upgrading a few rooms as we speak, so it might be worth asking for one of the new rooms.
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  • Stayed: December 2011, travelled with friends
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1  Thank Blueboy03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (134)
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68 - 72 of 134 reviews

Reviewed 30 October 2011

The best thing about this hotel is the restaurant. We stayed for 2 nights and ate in the restaurant for lunch and dinner. The ribs are top notch. All in all, the rooms are nice, reasonably priced (although quite small) and the location is decent. You can rent a scooter across the road if you fancy checking out some nearby sights such as gunung kawi. The monkey temple is about a 12 minute walk away.

  • Stayed: October 2011, travelled as a couple
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1  Thank Sean d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2011

This used to be a good little urban place to be based for business in Ubud. Cheap and cheerful with no frills. But I was dismayed to read the owner's poor excuses to TripAdvisor Traveler review entitled Don't Go There. Owner will simply not own up to the facts that rats can be trapped and criminal employees can be fired.

The lack of security with the in-room safe is unconscionable.

So the cons of this place are the owner's lack of control on the security issue and the terrible bathrooms with no shelf for your stuff and no shower enclosure. Noisy and exposed pool area right along the entrance to the hotel. Easy to hear other guests' noises. Room for one guest but even two people feels pretty cramped in these rooms. There's a little "viewing pavillion" in back of the place that may have once had some sort of padi view.

Pros are the furnishings, which, though spartan, feel elegant. Location is good if you are spending time at ARMA museum or going to the monkey forest, but you are a very long walk from the market and most performance venues.

I am pretty freaked out about that security situation and the owner's dismissal of responsibility. Stop defending yourself, Mr. Paul Hadiwanata! Just fire your thieves! And buy a mouse trap or two or three at the hardware store!

There are many other little hotels in this area which manage to keep a rural feeling and they are always full. But this place reminds me a lot of some of the cramped little places in Legian alleyways, without gardens and near motorcycle traffic. But why stay in Ubud if you can't wake up to see a padi, a ravine, or a statue-filled garden?

Room Tip: Ask the front desk to loan you the override keys to your safe for the duration of your stay. Bring...
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  • Stayed: December 2010, travelled solo
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Thank queen_of_expats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

The hotel was clean, staff were friendly. Rooms were very small though and shower has no screens - when you have a shower the toilet is right next to you and everything gets wet.
The location was good - on the main road leading into the town centre - about 10 minute walk.

  • Stayed: July 2010, travelled as a couple
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Thank N_E_S_S_1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2011

This hotel is not very clean, many rats in the food area. Worse is we put valuables in the safe and a mobile phone was taken whilst we were out, when we tackled the reception staff about it they didnt offer to investigate the theft. We went and sat by the pool for a while and then decided that we hadnt better leave anything valuable in the room. On returning to the room to remove other valuables we found that the mobile had been put back in to the safe. Another guest also found her safe open after leaving it locked. We did speak to the manageress about this incident and were told that there are two Bali's, she claimed that the mobile must have dissapeared to the other Bali and then returned from there again, she even assured me that people also dissapear like this. I the UK we would call this kidnap.Dont go to this hotel.

  • Stayed: January 2011, travelled as a couple
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2  Thank JulesF90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaGanesha, Owner at Casa Ganesha, responded to this reviewResponded 17 April 2011

Dear Guest,

We would like to thank you for taking your time to share your opinions of Casa Ganesha, Ubud to us. It is unfortunate that your stay with us was unsatisfactory.

We hope you come to understand that Casa Ganesha is located within close proximity to rice fields and that it is inevitable that some animals are seen roaming the grounds. Though we understand your concerns, it is difficult for us to avoid these circumstances. We would like to let you know, however, that our premises are always maintained to a high standard.

In regards to the safety deposit box, we are glad that your valuables were eventually found in the safe. As for the lack of response from the staff, we would like to let you know that the police were contacted, but that they weren't needed as your valuables were recovered. We can see that the manageress' explanation of Bali's spiritual beliefs caused some misunderstanding and we would like to apologise on her behalf. She was only attempting to share with you what the Balinese believe.

Once again, we thank you for the time that you have taken to share your experiences and we hope that this does not prevent you from visiting Bali again.

Kind Regards,

Paul Hadiwinata
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Ganesha

Address: Jln. Raya Pengosekan | Next to Toyo Clinic and opposite Pertamina Petrol Station, Ubud, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #379 of 629 B&Bs / Inns in Ubud
Price Range: ₹ 1,362 - ₹ 2,789 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Ganesha 3*
Number of rooms: 24
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Also Known As:
Casa Ganesha Hotel Ubud
Casa Ganesha Ubud, Bali

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