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2 - 7 of 411 reviews
Reviewed 23 April 2020 via mobile

I’m not quite sure what happened with our stay at Emerald Villa but the villa we stayed in was poor. We arrived on the first day with 2 alive cockroaches and multiple dead ones... every morning we went into the bathroom and found some new friends. The bedsheets smelt terrible and were finally changed on the 3rd night. The cleaning schedule was a little strange also, the maid would come around 9am and disappear down a corridor to the joining villa for 3ish hours.

On the positive - great location and super quiet

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Bexyr02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lawrence Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 9 June 2020

Hello,

I wanted thank you for taking the time to provide feedback on our villas.

We are frankly surprised, disappointed and apologetic for the cockroaches in your villa.

If you read any of the other 400 + reviews that we have this the first time we've had this complaint.

I assure you that we have totally disinfected and treated the villa so that this will not happen again in the future.

Wishing you happy travels and hopefully you will give us another chance.

Very sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020 via mobile

Lovely room, pool, staff. Close to everything. They helped to organise a banquet for our friend’s birthday. Close to many places.Anna warung. Bagus supermarket for SIM cards, food, alcohol, beautiful cards for many occasions. Daily baguette, lovely drivers, Mr Norman sitting outside Bagus supermarket.Tirda in B17 AMAZING!

Date of stay: March 2020
Trip type: Travelled with friends
Thank theresad424
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 February 2020

Really cosy villas. Comfy rooms, big shadowed territory. A lot of greens. Small but nice pool can refresh you. Cleaning every day. Many sea-shore restaurants about 10 minutes walk, but you can find good food and beer in local warung just outside the gate. Good enough supermarket across the road.
We're fully satisfied with rest here.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
2  Thank AlGovorko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barry Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 29 February 2020

Thank you very much for your very positive review of our PT Bali Luxury Villas in Sanur.

We are very pleased that you enjoyed the villa and our professional staff.

We hope that you will Visit us again soon.

Please contact Yanthi, our rentals manager directly for discounts on any future stays for you your relatives or your friends.

Yanthi may be contacted at our office +62-361-284069 or her Mobile & Whatsapp at +62 815-5890-0389.
Happy travels.

Lawrence. B.M.B.
PT. Bali Luxury Villas
Owner, General manager

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Reviewed 18 January 2020

We have absolutely loved our time at the Emerald Villas. Our Villa was spacious, comfortable, clean, quiet and had everything we needed for a very relaxing stay. The beds are comfortable (although the rooms are a little bright in the morning). The pool was delightful - very clean and offered plenty of shade. The villas are in an excellent location with the beach, great restaurants, convenience store, ATM etc all just a short walk away. We are already planning our next visit!

Date of stay: January 2020
1  Thank BrettandKellie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lawrence Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 9 June 2020

Dear valued Guests,

Thank you for your very flattering review of our Bali luxury Villa.

We are glad you enjoyed everything including the large pool and our unobtrusive housekeeper who did a great job.

In the last few months we have actually have taking the quiet time to improve and touch up every square centimetre of the villas so your next stay will be even more impressive.

We hope to see you again the very near future,

Cheers, The management

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Reviewed 11 January 2020 via mobile

We stayed in a 3 bedroom, 3 bathroom villa with private pool. The facilities were well looked after and includes staff who clean each day and do laundry for free.
The pool was about 15 metres long and has a great place to coffee right by the entrance. Easy walk to restaurants, massage and market. The only thing I would add to make it perfect would be black out blinds in the main bedroom but that is an easy fix.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank Arteason
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barry Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 29 February 2020

Thank you very much for your very positive review of our PT Bali Luxury Villas in Sanur.

We are very pleased that you enjoyed the villa and our professional staff.

We hope that you will Visit us again soon.

Please contact Yanthi, our rentals manager directly for discounts on any future stays for you your relatives or your friends.

Yanthi may be contacted at our office +62-361-284069 or her Mobile & Whatsapp at +62 815-5890-0389.
Happy travels.

Lawrence. B.M.B.
PT. Bali Luxury Villas
Owner, General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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