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All reviews camp splash kids club water slides bedroom suite kids pool paradise suites shuttle bus great family resort kids activities family holiday table tennis games room during happy hour main pool full kitchen rooms are huge sister hotel
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Reviewed 4 weeks ago

Great place to stay- has activities, pools, drinks and everything you need to relax and enjoy your holiday on days you don't want to go out and do the touristy thing. Shuttle service was excellent. I love that there were shuttles to the night market to get local food. We stayed in the 2 bedroom unit (2 adults and 2 kids). Good size and had everything we needed. Staff were polite and professional. Buffet breakfast always had something dor my picky kids. Highly recommend this place.

  • Stayed: October 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank mseowbrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded 3 weeks ago

Thank you for your positive 5/5 review for the Prime Plaza Suites - Bali, we are glad you enjoyed our services and facilities we have to offer. Thank you also for your kind comments with regards to excellent shuttle service, the staff being polite and professional and for recommending us to others. We look forward to welcome you and your family back again on your next holiday to Bali.

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Reviewed 4 weeks ago via mobile

We 7 spent nights here on our 10 day trip to Bali. It was a fantastic choice for our 2 boys aged 3 and 1 1/2. We stayed in a 2 bedroom balcony suite.
Upon arrival we were greeted by friendly staff, and advised our room was ready, even though we were early.
I’d done my research on this place and compared it to some family resorts in Nusa Dua. There is a reason it has won awards consecutively for being a great family option.
The staff are amazing, the kids pool and waterslide a hit with young and old and the atmosphere around the big pool (especially during happy hour 4-7pm) was fun and had a great holiday vibe.
Our suite was on level 2, highway side but you wouldn’t know it! Our balcony looked over the pool. We never heard the road from our suite.
The back gate opens to an alley/road that takes 8 minutes to walk to the main strip in Sanur. The gate is open from 7am- 6pm, then it is locked. Some people have said they find this inconvenient however, I’m happy the hotel provides the security and I wouldn’t want to walk down the alley after dark. We got a taxi home for $5, so no biggie really!
The food is good, lots of options for kids. Breakfast is simple but plenty of choices for everyone. The bread and pastries were fresh everyday.
My husband and I used the spa for a massage. It’s nothing flash but still traditionally Balinese and it was good. There are plenty of spas down the road if you fancy.
The kids club is great. Our children were a bit little this time, but older kids seemed to love the activities.
If you are looking for a great family holiday, with spacious rooms and kids welcomed, I would highly recommend Prime Plaza Suites. We’ll be back same time next year!

Stayed: October 2018, travelled with family
3  Thank clarem301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded 3 weeks ago

Thank you for your extensive 4/5 review on the TripAdvisor website, we are very happy that you had a fantastic time while staying with us. We have been placed by the TripAdvisor people's choice awards and being one of the top 10 best hotels in Indonesia for family accommodation, something we are very proud of. Thank you also for your kind comments with regards to the amazing staff and for highly recommending us to others. We look forward to welcome you and your family back on your next holiday to Bali.

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Reviewed 4 weeks ago

We loved our 8 night stay here. There were 3 adults and 3 teens/kids in our party, so it was great being in one 3 bedroom apartment. Heaps and heaps of room!!! Downside was we were in a room facing the main street, so it was very noisy all night, took a few nights to zone out the noise.The only negative thing that our teenage boys commented on was that there was no background music playing around the pool at all. They loved the gym, and the smaller boy loved camp splash and the activities.

  • Stayed: October 2018, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank 491warreng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded 3 weeks ago

Thank you for your positive 5/5 review for the Prime Plaza Suites - Bali, we are thrilled you had a fabulous time while staying with us. The 3 bedroom 3 bathroom units do offer a lot of space. Sorry to hear about the noise, we would have been happy to relocate you if requested. Glad to hear that the gym and Camp Splash was a great hit and we look forward to welcome you and your family back again on your next holiday to Bali.

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Reviewed 4 weeks ago

This was our second time here, as we loved it so much the first time. The staff are amazing, and so friendly, and always go out of their way to look after you. Suites are huge, and breakfast is awesome.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rosoconnor71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded 3 weeks ago

Thank you for your positive 5/5 review on the TripAdvisor website, we are super thrilled that you had an excellent holiday while staying with us. Thank you also for your kind comments with regards to the amazing staff and the breakfast being awesome, we look forward to welcome you and your family back for the 3rd time on your next holiday to Bali.

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Reviewed 4 weeks ago via mobile

My family and I stayed seven nights at this hotel. The rooms are wonderful and large with all amenities a family could hope for.
The food and transport were surprisingly expensive for what is a budget hotel. Following the seven days here we moved to a 5 star resort in Seminyak and the food and transport were actually cheaper. I believe this is where the Prime Plaza makes its money.
Most disappointing however was an issue trying to recover th r ee sets of bathers we left drying on the rack in the bathroom after leaving. Our mistake if course however we realised as soon as we arrived at our new hotel and immediately contacted the hotel to recover them. I was told they would be search for.
Calling the next day we were informed they were not found. Frankly this is an impossibility as we are certain they were left there in that location. To be certain there was not a misunderstanding due to our language barrier I had an Indonesian friend call to speak with the hotel the next day and again we were told they had not been found.
Disappointing as this is not the kind of service we have come to expect from Bali on our many visits over the years.

Stayed: October 2018, travelled with family
Thank starrsy0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded 3 weeks ago

Thank you for your review for the Prime Plaza Suites Sanur - Bali, we are sorry that we could not find your clothing that was left behind, we searched high and low and found nothing. We have different options for transportation, if you would like to use our transportation services without waiting for a taxis then this is at a higher price, just like other hotels in Bali, alternatively we can call a taxi for you which would be at a cheaper rate. Our pricing structure in our restaurant is very competitive with other hotels in Sanur, we regularly check on pricing comparisons and at times, offer better value than other hotels. We do thank you for you kind comments with regards to the wonderful rooms and that you enjoyed the amenities.

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