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All reviews the cottages garden wings huge hotel beach front garden room nusa lembongan private beach day bed relaxing holiday bars and restaurants sanur area pools tide
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Reviewed 13 October 2018 via mobile

I read the reviews on this site for this hotel before I travelled. Surely it can’t be that bad for a hotel in the famed Bali? I reasoned. This was just folks who are hard to please? Oh no!!! Everything was true and more. Th dirty carpets. The dust emanating from the air conditioner was enough to fell a small baby with flu. The dirty sink and bathtub! I could have forgiven all this except the absolute relegation of duty by the hotel on the night if the earthquake. No whistles were blown. Nobody called our rooms. We were left to our own devices to run out to safety. No marshals to guide us. Nobody to tell us how far from hotel to sit in case of more shocks. Nobody came out to talk to guests. We found our own way back into the hotel. This is abominable and a horrid dereliction of duty of care for guests. Book this hotel at your own peril- in these days when disasters are so frequent.

Date of stay: October 2018
Trip type: Travelled on business
Thank everjoicew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, General Manager at Inna Grand Bali Beach Hotel, responded to this reviewResponded 16 October 2018

Dear Mr/s. Everjoicew,

Warmest greetings from Grand Inna Bali Beach.

On behalf of Management of Grand Inna Bali Beach, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us.
Your reviews have been well noted and we have instructed all departments concerned to pay more attention of your advice.

All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Grand Inna Bali Beach.

Your sincerely,

IGK Ayu Ariani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018

We stayed here for three nights at the end of our stay in Bali, the location is on the beach which is a huge plus and the gardens are well kept, pity the rest of it isn't kept to the same standard. Noisy aircon, bathroom taps dirty, staff slow to react to solving problems. Pools could be so much better if cleaning maintained around edges to stop algae forming. Breakfast was poor compared to the other two hotels we used on our stay in Bali. Back in its day would probably been one of the best hotels in Bali but with lack of investment and poor maintenance is looking very tired. The garden bungalows are in a lovely setting and look good from the outside but suffer all the same problems as the hotel rooms. We won't be back unless we hear the place has been totally updated.

Room tip: Ask for a recently renovated room.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, General Manager at Inna Grand Bali Beach Hotel, responded to this reviewResponded 18 October 2018

Dear Mr/s. Tim E,

Warmest greetings from Inna Bali Beach Resort.

On behalf of Management of Inna Bali Beach Resort, we would like to take this opportunity to ask for an apology for the inconveniences experienced happened to you while you were staying with us.
Your reviews have been well noted and we have instructed all departments concerned to pay more attention of your advice.

All over again thank you very much for your kind attention and understanding and we look forward to the privilege of serving you at Inna Bali Beach Resort.

Your sincerely,

I Made Asawijaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018

We really found this location convenient to the beach, local market and a variety of shops and spa services. There are run down parts and well maintained areas within the hotel structure, but none of that was an issue for us. The range of pools made for no concerns around crowding. The beach was beautiful but the water was shallow and often not swimable. Great sunsets, spacious grounds and an overall relaxed feel.

Date of stay: July 2018
1  Thank TaraT760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, General Manager at Inna Grand Bali Beach Hotel, responded to this reviewResponded 9 October 2018

Dear Mr/s.TaraT760,

Warmest greetings from Inna Bali Beach Garden.
Thank you very much for your recent stay at Inna Bali Beach Garden and indeed for your comment.
Look forward to the privilege of serving you in the near future.


Your sincerely,


ING Ardhana
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

This is a nice hotel in good location in Kuta. The pools get a bit noisy at times, particularly the one with the bar in it. Handy to shopping and food. Hotel is a bit tired but is comfortable. Great to have the beach so handy.

Date of stay: February 2018
2  Thank doctorgary2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, General Manager at Inna Grand Bali Beach Hotel, responded to this reviewResponded 5 October 2018

Dear Mr/s. Doctorgary2,

Warmest greetings from Grand Inna Bali Beach.
Thank you very much for your recent stay at Grand Inna Bali Beach and indeed for your comment.
As you realize that Grand Inna Bali Beach is located in Sanur area, right in the long white sandy beach of Sanur.

Look forward to the privilege of serving you in the near future.


Your sincerely,




IGK Ayu Ariani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Whilst there have been some improvements at The Inna there's still a lot needs doing, which is a shame as it's got the most beautiful grounds and gardens, which are very well kept, the staff are great too. So come Inna keep going and make this a really wonderful hotel, Mainly Fix your hopeless air conditioning that would be amazing. Thank you for a great stay.

Date of stay: September 2018
1  Thank LinPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inna_1688, General Manager at Inna Grand Bali Beach Hotel, responded to this reviewResponded 5 October 2018

Dear Mr/s. LinPerth,
Warmest greetings from Grand Inna Bali Beach..
Thank you very much for your recent stay at Grand Inna Bali Beach and indeed for your comment.
Look forward to the privilege of serving you in the near future.


Your sincerely,


IGK Ayu Ariani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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