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1 - 6 of 323 reviews
Reviewed 2 April 2020

My daughter and I stayed in an executive suite with pool access, what an excellent choice. The room is massive with an abundance of storage space for your bags and plenty of wardrobe space. The staff are brilliant, 24 hour room service and a gorgeous on site spa.

Room tip: My choice would be any of the pool access rooms.
Date of stay: March 2020
    • Location
    • Cleanliness
    • Service
Thank Jacqui209
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali, responded to this reviewResponded 8 April 2020

Dear Jacqui209

Warm greeting from Grand Palace Bali

Thank you for your review about our property. We are happy to heard that you enjoy stay during your time in Bali. We appreciated that you mentioned was excellent choice to stay in executive suite room with pool access which room is massive with an abundance of storage space for your bags, plenty of wardrobe space also our staff are brilliant and our service as well with 24 hour room service available with our gorgeous on site spa.

On behalf of our team player, thank you so much for your feed back and hope you are always in healthy with your family in this COVID-19 situation and hope to served you again in the near future.


Best regards

Wida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020

This is one of the best hotels I have ever stayed at. I got a welcome drink when I checked in, and the staff was very friendly. The room was clean and comfortable, and had an air conditioner that worked well, which is important when visiting SE Asia. The breakfast was delicious, and had a lot to choose from. The restaurant was also good for dinner too (had dinner twice there). The spa was nice and the pool was nice and not too cold. The only minor drawback was that it was far from the main area in town (Kuta), but the staff is always nice enough to call a cab for you if you need it. I highly recommend this hotel, and would definitely stay again if I go back to Bali.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank Flick847
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali, responded to this reviewResponded 2 March 2020

Dear Flick847

Warm greeting from Grand palace Hotel Bali!

Thank you for taking time to give review about our hotel it really appreciated as you mentioned that the property is one of the best hotels that you have ever stayed during your visited Bali.
We are happy to heard you that you feel satisfied experience especially during check in our FO team was welcome with very friendly and also our clean, comfortable, our amenities that worked well which is very important which we always maintain and our breakfast was delicious which had a lot of choice from our restaurant as well good for dinner too with spa treatment was nice and the pool was nice and not too cold.

For Kuta area actually was not far if you use the toll way and also down town there is short cut way.

Once again thank you for you highly recommend this hotel, and wish to welcome you again soon in Grand Palace when you in Bali.

Best Regards

Wida

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Reviewed 25 February 2020

The Grand Palace, we have stayed here for 12 nights and all I can is this place is fantastic, from the moment you walk in through the big doorway you are greeted by the most friendless people ever, the hotel is 5 star, from the room down to the pool and restaurant, every morning you are greeted with a smile the food is outstanding loads of different types of food to choose from for breakfast, all in all this place has to be one of the best hotels in Bali, they offer a courtesy cab to the beach in the morning which is quite embarrassing as you can walk to the beach in 10 minutes, shops restaurants all 10 minute walk from hotel, just along the main road, this road is very busy but very safe to walk to main street, only slight problem we had was when we arrange a scooter for a couple of days, wanted an early morning start so pre-ordered scooter day before, unfortunately next day no scooter had been delivered some mix up apparently, so make sure they understand your request. Apart from that yes definitely a 5 star hotel thank you Grand Palace for a wonderful holiday.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Steve-Jamilya1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali, responded to this reviewResponded 27 February 2020


Dear Steve-Jamilya1

Warm greeting from Grand Palace Bali!

It was great to read your respond about Grand Palace Bali, we are happy to heard that you enjoy your long stay vacation in Bali especially stay in our property which mentioned the place is fantastic, from the moment you walk in through the big doorway with greeted by the most friendless people ever, the hotel is 5 star, from the room down to the pool and restaurant, every morning and all the day with a smile and the food is outstanding loads of different types of food to choose from for breakfast,was appreciated and feel lovely while you enjoy the hotel and feel Grand Palace Bali is the best hotels in Bali.

The great location while we also provide cab to the beach in the morning which make more memorable and easy for you to feel the lovely sunrise in Sanur Beach while also alternatively you can walk to the beach in 10 minutes, shops restaurants all 10 minute walk from hotel, just along the main road, this road is very busy but very safe to walk to main street.

However we are really sorry with the scooter experience request which is from outside vendor, hope next we can arrange more better for you.

We would like to say big thanks for your appreciation mentioned that our property and service is definitely a 5 star hotel and we are really great to hear that Grand Palace make your a wonderful holiday and memorable place during your visited Bali.

On behalf of all team member, once again thank you very much for choosing the property, we hope to served you more in the near future also need your help to recommend to your family , friend and business partner,

Best Regards

Wida

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Reviewed 25 January 2020

This hotel is everything I expected from a 4 star hotel. It has very spacious and nicely decorated rooms. The staff are really friendly and always smiling. The food is great…has a big swimming pool and gym.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank jjjay_420
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali, responded to this reviewResponded 25 February 2020

Dear jjjay_420,

Warm greeting from Grand palace Bali!

Thank you so much for your feed back about our property which is very appreciated. You have mentioned that The hotel is everything, which you were expected from a 4 star hotel. It has very spacious and nicely decorated rooms, especially our staff are really friendly and always smiling. and we are happy to hear that you were enjoyed our food which is great which the restaurant face to our big swimming pool and you enjoy the gym as well.

Hopefully with this you will help us to recommend to your family, friends and business partners to stay in our lovely property.

Look forward to welcome and serve you again in the near future.

On behalf of team player, thank you so much for your kind attention

Have a always great day

Best Regards

Wida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020 via mobile

We stayed here with our 9-month old son.

Things we liked
- The hotel is new and almost everything is in mint condition
- The pool and buffet area are cosy and well-managed
- The complementary breakfast buffet offers a great selection to suit all tastes. You can have your eggs done on the spot - just the way you like em.
- The rooms are spacious and welcoming
- The staff here were probably the best i've encountered in Bali. They smile, make a point of looking you in the eye and are extremely attentive.
- The soft music played in and around the hotel added to its ambiance

One minor improvement - the drain in our hotel room clogged up pretty quick so our showers were shorter but that was fine for us.

Date of stay: January 2020
Trip type: Travelled with family
Thank kortbaek_travels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandPalaceBali, General Manager at Grand Palace Hotel Sanur Bali, responded to this reviewResponded 15 January 2020

Dear kortbaek_travels,

Warm greeting from Grand Palace Sanur Bali,

Thank you for taking time to give us feed back about our property that you mentioned
the hotel is new and almost everything is in mint condition especially our pool and buffet area are cozy and well-managed with the a great selection complementary breakfast buffet offers to suit all tastes.while eggs service done on the spot - just the way you like em.The most important is the rooms are spacious and served with our staff are warm welcome and event the best that you ever have encountered in Bali especially their genuine smile which come from the bottom deep heart. and all make a point of looking you in the eyes are extremely attentive.
also the soft music played in around the hotel added to its ambiance which really much appreciated,

However the other side please apologize for small project improvement for the drain in your room and thank you for your kind understanding.

On behalf of the player, once again thank you for your kindness,please help us to recommend to your family,friends and hope to serve you better again in the near future.

Best regards

Wida

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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