Excellent, very much recommended. This hotel truly is 5 stars, from the welcoming staff Erick and team to the farewell. The hotel is very beautiful, elegant and quiet, the food of the restaurants was delicious, the staff cleaning our room truly made a big difference by ensuring we have everything we needed. After having a really bad experience at the hilton, this hotel made a beautiful and romantic stay for us. We recommend it fully and we truly loved it.
The lady who helped check us in was very friendly and did her best to fulfill our requests promptly. Although there were some glitches with the power outlets and adaptors in the room, they responded quickly to fix our problem. When we checked out, they automatically comped some of our expenses for the trouble we had encountered, that did make our day even better 😃
Tina gave us the best and most amazing experience at the Ritz. She used to check up on us everyday making sure we are having a good honeymoon. Thank you for your awesome service :) Tina you made our experience better. The hotel roos. were clean and everyone was very hospitable. Restaurants at the Ritz were delicious and overall great experience.
Dear dinaaL8855EP,
Greetings From The Ritz-Carlton Bali
Thank you for sharing your stay experience with our Tripadvisor’s readers and it is a pleasure to read that you have had an amazing and memorable stay experience with us and thank you for making us a part of your honeymoon.
Thank you so much for recognizing the genuine caring extended by Hertina from Guest Relations, rest assured that I will personally share your words of encouragement and kind highlight with the entire team.
On behalf of all our Ladies and Gentlemen, I would like to wish you a great travel continuation and I will be looking forward to be hosting you back soon in the near future for another memorable holidays with us here at The Ritz-Carlton Bali.
Sincerely yours,
Go Kondo
General Manager
We recently stayed at The Ritz-Carlton Bali for a family holiday, and it was truly the best stay we've ever had! From the moment we arrived, we were welcomed with warmth and hospitality that made our wedding anniversary celebration unforgettable.
We were delighted to receive a room upgrade to The Pavilion, which was absolutely stunning. As part of the special anniversary celebration, we were surprised with a delicious cake and a beautiful fruit platter upon our arrival—an incredibly thoughtful touch that set the tone for the rest of our stay.
Traveling with two young children (a 2-year-old and a 6-month-old) can be challenging, but the entire resort was extremely accommodating to our needs. From the thoughtful amenities provided to our kids to the family-friendly atmosphere, it was clear that The Ritz-Carlton goes above and beyond to ensure comfort for families.
The true highlight of our experience was our butler, Stella. She made our stay even more extraordinary with her exceptional service. Her dedication and professionalism made us feel truly cared for, and I cannot thank her enough for making this trip so special.
This was our first time staying at The Ritz-Carlton Bali, but it definitely won’t be our last. I highly recommend this resort to anyone seeking a luxurious, family-friendly experience with world-class service.
Dear fuaddiy,
Greetings From The Ritz-Carlton Bali.
It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Tripadvisor Review.
Thank you so much for recognizing the level of personalized service provided by Ms. Stella from Butler Service. I will ensure that your kind words and highlights will be shared with them and the entire team as I am sure it will further add to each and every one`s motivation to always continuously create memorable experiences for all our guests.
Once again, thank you for your kind words and for choosing The Ritz-Carlton as your preferred destination. We look forward to welcoming you back in the near future and creating many more wonderful memories together.
Sincerely yours,
Go Kondo
General Manager
The entire visit here began on a sour note. We had stayed two years ago and anxiously awaited another stay. The woman checking us in was not professional at all. She informed us we hadn't purchased the breakfast option and gave the price for the buffet. I was shocked. If one can stay here, I doubt there is an issue with the cost of breakfast. She informed us we had to be out at 12:00 pm. The check in is 3:00 pm. We arrived at 3:20 from a 35 hour voyage and our room wasn't ready! I was furious especially after the way she had treated us. About 4:00 we were taken to a room. It was by the children's playground. I insisted we be moved. At 5:00 pm, we finally had a room and our luggage and the ability to shower and change clothing. The staff we had before was gone. The rooms are nice, although there is mold in many places, especially in the shower. The new staff had no clue as to what to do. Most couldn't speak any English, but they pretended they understood. I was so very disappointed. The grounds are gorgeous. The monkeys are all gone. The hotel survives with the extravagant weddings. They have a chapel by the water. They use a large lawn for the entertainment. The amount spent on decorating it is exorbitant. There is a lot of walking from rooms to the facilities, but they have carts that will drive you. The spa is quite lovely and the women do a very good job. I would recommend it. The Beach restaurant obviously lost its chef. My husband ordered a steak. It was paper thin and incinerated. He'd asked for medium! The service was very poor. Why does one serve something that is obviously not right? There were many unruly children screaming and running around. Although, no one can smoke inside they smoke in the parameters and with the doors and windows open it's unpleasant.
Dear Ilornie,
Greetings From The Ritz-Carlton Bali
It was a pleasure to have you staying with us and thank you for your time in sharing your stay experience through Tripadvisor review.
I have indeed noted your feedback points in regards to the delayed response for the room assignment and please accept our sincere apologies for these un-pleasant circumstances felt and as well as rest assured that I will be sharing immediately your valuable feedback with our Director of Rooms in order to immediately take the corrective measures and enhance the areas of concerns for a better and quicker anticipation and service delivery. In regards with the food quality at Beach Grill Restaurant rest assured that your valuable feedback will be immediately shared with both our Executive Chef and Director of Food and Beverage in order to further elevate our dining experience at Beach Grill.
Once again thank you very much for sharing your feedback as it is through such constructive ones that we will be able to ultimately ensure that we meet and exceed all of our guest’s expectations.
Sincerely yours,
Go Kondo
General Manager
