Dear eugenegustafsson,

Greetings from the Ritz-Carlton Bali and thank you for your feedback on your TripAdvisor blog as it is through such constructive ones that we will be able to review the quality of our service standards, addressing shortfalls and ultimately ensure that we meet and exceed all our guest’s expectations and potentially initiate the respective steps to take the corrective measures to enhance the areas of concerns.

My sincerest apologies if any mis-communication and delayed response have happened in regards to the bed`s type allocation and for not being able to fulfill your request and preference (as all our rooms and villas provide the choice of standard King size beds with Sofa bed as well as some suites/Villas provide twin size beds along to the Sofa bed) as due to fully booked situations such as during your recent stay and which we regularly experience, a back to back situation in room preparation hence the difficulty to pre-assign the room type as per the guest preference despite all the efforts made and pro activeness on this matter. Our resort - and our Ladies and Gentlemen – embodies the brand’s dedication to iconic service, whilst combining the warmth and spirituality of true Balinese hospitality, set to attract global affluent travelers ranging from couples, bridal parties, honeymooners and families alike. During holiday season, more families tend indeed to holiday in Bali to enjoy the overall environment and activities Bali offers to its visitors.

Please rest also assured that I will be sharing your preferences and feedback with our respective division heads for further improvements and avoid such re-occurrences as it through such constructive notes as yours that we will be able to further elevate our services and offerings in the future. I trust and do hope that the immediate actions taken by the entire team to improve your initial check in experience were all well received and that the initial perception will not tarnish your overall confidence and appreciation for our Resort and its Ladies and Gentlemen in the future.

On behalf of the entire team, I look forward to be welcoming you back in the near future for another memorable stay here in Bali with us.

Sincerely Yours,

Karim Tayach
General Manager

Dear Jullyanie,
Greetings from the Ritz-Carlton, Bali!

Thank you for sharing your great experience with our Tripadvisor readers. I’m glad that you have chosen to spend the weekend at our resort and it turned out to be the best choice.

Located on the southern tip of the island, in Sawangan, Nusa Dua, The Ritz-Carlton, Bali built on an expansive manicured 12.7 hectares of white beach front and elevated cliff top settings. The dramatic approach via open wide glass window provides a warm welcome with an unobstructed view of the Indian Ocean. The resort features 313 rooms, combining suites and villas that incorporate Balinese features and materials within an eye-catching palette that is simple but gives natural warmth.

Our Sawangan Junior Suites offer a spacious accommodation with modular design which provides a sense of privacy at the same time keep it homey. This is great comfort for a family coming to Bali to enjoy a precious holiday time.

Thank you for praising the different facilities at our resort such as our Ritz Kids facilities, our 6 different restaurants and lounges where each outlet has its own specialty and are all equally tempting and delicious. Our extensive breakfast buffet in ``Sense`` offers breakfast specialties from all around the world ranging from Indonesian favorites to Chinese, Japanese, Korean, Indian, continental, Vegetarian etc. and which makes it, the perfect recipe for a great start of the day. What makes me the most proud of while reading your review, is your satisfaction with the genuine care and the excellent service extended by our Ladies and Gentlemen throughout your entire stay. I will be sharing with them your kind words in our weekly recognition event as it will for sure be an additional source of motivation for each and every one of our Ladies and Gentlemen who strive to create memorable experiences for all our guests.

On behalf of our Ladies and Gentlemen, I look forward to welcome you back on your nest return to Bali for another memorable holiday at “your home away from home” here at the Ritz-Carlton, Bali.

Sincerely yours,

Karim Tayach
General Manager

Dear Hanh N,

Greetings from the Ritz-Carlton, Bali and thank you for taking your time to write your experience and to share it with our Tripadvisor readers. Happy to read that you enjoyed our “Luxury Escape” benefit, ranging from the type of accommodation, Spa treatment, enjoying our numerous resort wellness activities such as gym, yoga, and complimentary access to our hydro-vital pool , free high speed Wi-Fi connection at the entire resort, daily pre or post dinner cocktails and a culinary adventure at our 6 restaurants and lounges. Thank you for highlighting your satisfaction with the quality of food at the beach grill and in room dining and our Ritz-Carlton Suite.

Glad to read that you have enjoyed our Ritz-Carlton Suite as well as its design, feeling of space and amenities. The design of all our suites and villas reflects truly Balinese inspiration while still keeping a warm, relax, spacious and contemporary feeling for our guests to enjoy.

I have taken notes of your candid feedback on several points and rest assured that I will be sharing them with our respective teams for further evaluation and future potential improvements.

Thank you for highlighting the politeness and the attentiveness extended by our Ladies and Gentlemen throughout your entire stay. I will be sharing with them your kind words in our weekly recognition event as it will for sure be an additional source of motivation for each and every one of our Ladies and Gentlemen who strive to create memorable experiences for all our guests.

On behalf of the entire team, I look forward to welcoming you back on your next return for another memorable holiday with us at the Ritz-Carlton, Bali.

Sincerely yours,

Karim Tayach
General Manager